Fujitsu AOUG12LZAH1 Service Manual page 43

• Error message list
– For Android
Error message
Wi-Fi must be enabled to set
up new device
We weren't able to sign you
onto null. Please goto the Wi-
Fi settings and join the
network from there. Return to
the app when you're done.
Could not connect to the
device at this time. Please
reset the device and try
again.
The device failed to connect
with service.
Could not register the device.
Make sure the device is
ready for registration.
Please ensure your air
conditioner is ready to pair,
and that you have entered its
SSID and password
correctly.
1-6. Error message for wireless LAN control (Mobile App)
Registration error
Cause
The user has disabled the
wireless LAN connection on
the smart device.
The smart device and air
conditioner are connected to
difference wireless LAN
networks when attempting to
register.
The air conditioner is not
connected to the wireless
LAN.
Smart device is not
connected to the same
network as the air
conditioner.
Your Internet access may be
down or a firewall may be
blocking requests to the
service.
The air conditioner is not
connected to the router.
The router the air conditioner
is connected to, has no
Internet access.
The air conditioner is already
registered.
If the problem persists even if the all of the above is conducted, contact
your dealer or authorized service personnel. When asking for advice,
inform them the MAC address of the WLAN Adapter as written on the
Wireless LAN label.
Occurs when pairing is
executed, when the user
erroneously enter the SSID
of the adapter.
- (03-7) -
Solution
Enable the wireless LAN connection on the
smart device.
Connect the mobile device to the same
network as air conditioner, then retry the
registration.
Check if the router connected to the air
conditioner has Internet access. (You can
check by connecting the smart device to
the router, then opening the website.) If
there is no access, connect the router to
the Internet.
Connect the mobile device to the same
network as the air conditioner, then retry
the registration.
Check if the router connected to the air
conditioner has Internet access. (You can
check by connecting the smart device to
the router, then opening the website.) If
there is no access, connect the router to
the Internet.
Enter the wireless LAN setting on the
smart device, then check if the SSID of the
air conditioner (AP-WF-
) is connected. If
the air conditioner is connected, retry the
registration.
Check if the router connected to the air
conditioner has Internet access. (You can
check by connecting the smart device to
the router, then opening the website.) If
there is no access, connect the router to
the Internet.
If there is a smart device that has already
been registered to the air conditioner,
unregister by using the registered smart
device. Retry the registration with the
smart device you wish to register. If you do
not own the smart device registered to the
air conditioner (lost, property of previous
owner, etc.), ask your manufacturer service
to unregister the smart device. Inform them
the MAC address of the WLAN Adapter as
written on the Wireless LAN label.
Enter the SSID literally. (Uppercase and
lowercase letters also match)
1. Error code