Error Codes And Solutions - Shure QLXD124/85 Manual

Eliminating RF Overload

Error Codes and Solutions

Error codes are generated when the receiver detects a condition that can potentially affect system performance.
If an error is displayed on the receiver, use the following table to identify the problem and find the corresponding
solution.
Error
Code Description
Err.001 Audio Compatibility
Err.002 Encryption Mismatch between
Shure product lines
Err.003 Encryption Mode Mismatch
Err.004 Band Mismatch
Err.005 Frequency Mismatch
Err.006 No Frequencies Found
Err.007 Firmware Mismatch
Err.008 Shure SB900 battery runtime does
not appear on display
Err.009 Transmitter Type Mismatch
If the RF OL icon appears on the RF meter, try the following:
• Reduce the transmitter RF power level from Hi to Lo
• Move the transmitter further away from the receiver—at least 6 m (20 ft)
• If you are using active antennas, reduce antenna or amplifier gain.
• Use omnidirectional antennas
Solutions
Update transmitter and receiver firmware to the latest version.
Set encryption to off for components from different Shure
products lines, such as QLX-D and ULX-D.
Perform an IR sync between the transmitter and receiver to
clear the error.
Receiver and transmitter are operating in overlapping
frequencies from different bands.
Receiver and transmitter are from bands that do not share
compatible frequencies.
Rescan, select a different group, or use WWB to find a
frequency.
Update firmware on the transmitter and receiver.
Check that battery is firmly installed into the battery
compartment. If condition persists, replace the battery.
To complete the firmware update, match the type of transmitter
to the type of firmware the receiver currently has.
• HH BP = handheld or bodypack firmware
• BN GN = gooseneck or boundary firmware
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