Error Codes And Solutions - Shure QLX-D Series User Manual

◦ Eliminate RF overload (see below).
Increasing Range
◦ Increase transmitter RF power level to Hi
◦ Use an active directional antenna, antenna distribution system, or other antenna accessory to increase RF range
Eliminating RF Overload
If the RF OL icon appears on the RF meter, try the following:
◦ Reduce the transmitter RF power level from Hi to Lo
◦ Move the transmitter further away from the receiver—at least 6 m (20 ft)
◦ If you are using active antennas, reduce antenna or amplifier gain.
◦ Use omnidirectional antennas

Error Codes and Solutions

Error codes are generated when the receiver detects a condition that can potentially affect system performance.
If an error is displayed on the receiver, use the following table to identify the problem and find the corresponding solution.
Error
Description
Code
Err.001 Audio Compatibility
Encryption Mismatch Between Shure
Err.002
Product Lines
Err.003 Encryption Mode Mismatch
Err.004 Band Mismatch
Err.005 Frequency Mismatch
Err.006 No Frequencies Found
Err.007 Firmware Version Self-Test Failed
Shure SB900 Battery Runtime Does
Err.008
Not Appear on Display
Err.009 Transmitter Type Mismatch
Solutions
Update transmitter and receiver firmware to the latest version.
Set encryption to off for components from different Shure products
lines, such as QLX-D and ULX-D.
Perform an IR sync between the transmitter and receiver to clear the
error.
Receiver and transmitter are operating in overlapping frequencies
from different bands.
Receiver and transmitter are from bands that do not share compatible
frequencies.
Rescan, select a different group, or use WWB to find a frequency.
Use the Shure Update Utility to update the unit to the latest firmware.
If the error persists contact Shure support.
Check that battery is firmly installed into the battery compartment. If
condition persists, replace the battery.
To complete the firmware update, match the type of transmitter to the
type of firmware the receiver currently has.
HH BP = handheld or bodypack firmware
BN GN = gooseneck or boundary firmware
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