Heatilator Novus NDV Series Owner's Manual page 60

Troubleshooting (continued)
Symptom
3. (Continued)
4. Frequent pilot outage
problem.
5. The pilot and main
burner extinguish while in
operation.
6. Glass soots.
7. Flame burns blue and lifts
off burner.
60
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Possible Cause
C. Failed valve.
D. Plugged burner orifi ce.
E. Wall switch or wires.
A. Pilot fl ame may be too high or
too low, or blowing out (high
pressure), causing pilot safety
to drop out.
A. No LP in tank.
B. Improper gas inlet pressure.
C. Inner vent pipe leaking exhaust
gases back into the system.
D. Glass installed improperly.
E. Failed thermopile or
thermocouple.
F. Improper vent cap installation. Check for proper installation and freedom from debris or blockage.
A. Flame impingement.
B. Improper air shutter setting.
C. Debris around air shutter.
A. Insuffi cient oxygen being
supplied.
Heatilator • Novus NDV Series • 4055-187 Rev. AA • 10/13
Corrective Action
Turn the valve knob to the ON position. Place the ON/OFF switch
in the ON position. Check the millivolt meter a the thermopile
terminals. The millivolt meter should read greater than 125mV. If the
reading is acceptable, and if the burner does not come on, replace
the gas valve.
Check the burner orifi ce for stoppage. Remove stoppage.
Check the wall switch and wires for proper connections. Place the
jumper wires across the terminals at the wall switch. If the burner
comes on, replace the wall switch. If the wall switch is OK, place
the jumper wires across the wall switch wires at the gas valve. If the
burner comes on, the wires are faulty or connections are bad.
Clean thermocouple and adjust the pilot fl ame for proper fl ame
impingement. Follow lighting instructions carefully.
Check the LP (propane) tank. Refi ll the fuel tank.
Verify with manometer. NG should read 5-14 inches w.c. LP
should read 10-14 inches w.c.
Check venting system for damage. Replace/repair improperly
assembled pipe sections.
Check to ensure glass is installed properly. Replace glass panel
assembly.
Replace pilot if necessary.
Adjust the log set so that the fl ame does not excessively impinge on
it. Refer to log instructions.
Refer to manual for shutter set points. Ensure that set point is
correct for appliance/gas type. If unit has adjustable shutter, it may
be necessary to increase shutter opening.
Inspect the opening at the base of the burner. NO MATERIAL
SHOULD BE PLACED IN THIS OPENING.
Ensure that the vent cap is installed properly and free of debris.
Ensure that the vent system joints are tight and have no leaks.
Ensure that no debris has been placed at the base of, or in the area
of the air holes in the center of the base pan beneath the burner.
Ensure that the glass is tightened properly on the unit, particularly
on top corners.