Functions Available To Callers - Siemens HiPath 3000 User Manual

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2.2

Functions Available to Callers

The Voicemail system provides callers with the following functions:
The classic dialing of a mailbox
●
Most callers reach the mailbox when the person being called is away from his or her desk
(rerouting for "overflow") or because the person being called is already on the phone (re-
routing when "busy"). In both cases, the caller hears the current mailbox greeting. Usually,
the caller can leave a message afterwards (the message recording function must be acti-
vated).
Direct dialing of a mailbox in order to leave a message
●
By calling the Xpressions HiPath Compact number and then dialing # and the mailbox
number, the caller reaches the desired mailbox directly. If a caller transfers a call to this
mailbox, the greeting text of the box is repeated.
Example:
The switchboard receives a call for a user who is not in the building. The caller would like
to leave this user a mailbox message. In this case, the operator can dial the mailbox of the
user directly. The caller immediately hears the greeting text and can leave a message af-
terwards.
Important! --> The message recording function must be activated.
Interrupting the greeting
●
The caller can interrupt the greeting announcement in the mailbox anytime by pressing #
(STD) / * (XP). If the message recording function is activated, he or she can begin spea-
king a message directly after the tone.
Call transfer to a substitute
●
If the caller confirms wishing to speak to a substitute during the announcement by pressing
0 , the system will immediately switch the call to the substitute.
Note:
>
For normal mailboxes, the substitute function must be activated by the mailbox
owner and the message recording function must be switched on.
Ending a message
●
The caller can end a message in one of three ways:
1. By hanging up. The recorded message will be assigned the priority "normal."
By pressing the # key. Afterwards, the caller can post process the message, i.e.,
2.
change the priority.
User Manual
General Information on Mailboxes
Functions Available to Callers
XPR100us02.fm
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