Samsung Xpress M2070 Series Service Manual page 94

4. Alignment and Troubleshooting
► Error Code
C2–1410
C2–1711
C2–1712
► Error message
Install cartridge.
Error: #C2-1711 Call for Service
Error: #C2-1712 Call for Service
► Symptom
The toner cartridge is not installed. / The machine can't detect the toner cartridge.
► Troubleshooting method
1) Check if the toner cartridge is installed. If it is OK, turn the machine off then on.
2) If the error message is not disappear, remove the toner cartridge. Thoroughly roll the cartridge five or six times to
distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the toner cartridge with new one.
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