Samsung CLX-330 Series User Manual
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User's Guide
User's Guide
BASIC
BASIC
This guide provides information concerning the installation, basic operation
and troubleshooting on windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.
CLX-330x/330xW series
CLX-330xFN/330xFW series

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Summary of Contents for Samsung CLX-330 Series

  • Page 1 User’s Guide User’s Guide CLX-330x/330xW series CLX-330xFN/330xFW series BASIC BASIC This guide provides information concerning the installation, basic operation and troubleshooting on windows. ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
  • Page 2: Table Of Contents

    BASIC Basic faxing 1. Introduction Using USB memory device Key benefits 3. Maintenance Features by model Useful to know Ordering supplies and accessories About this user’s guide Available supplies Safety information Available maintenance parts Machine overview Storing the toner cartridge Control panel overview Redistributing toner Turning on the machine...
  • Page 3 BASIC 4. Troubleshooting Tips for avoiding paper jams Clearing original document jams Clearing paper jams Understanding the status LED Understanding display messages 5. Appendix Specifications Regulatory information Copyright...
  • Page 4: Introduction

    1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by model • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...
  • Page 5: Key Benefits

    Manager" on page 258). • We recommend using recycled paper for saving energy. • Samsung Easy Printer Manager and Printing Status is a program that monitors and informs you of the machine’s status and allows you to Fast high resolution printing customize the machine’s settings (see "Using Samsung Easy Printer...
  • Page 6 • If you have Internet access, you can get help, support application, machine Supports various wireless network setting method drivers, manuals, and order information from the Samsung website, www.samsung.com > find your product > Support or Downloads. Wide range of functionality and application support •...
  • Page 7: Features By Model

    Features by model Some features and optional goods may not be available depending on model or country. Operating System CLX-330x series CLX-330xFN series Operating System CLX-330xW series CLX-330xFW series ● ● Windows ● ● ● ● Linux (●: Included, Blank: Not available)
  • Page 8 ● PCL printer driver ● ● PS printer driver ● ● XPS printer driver ● ● Samsung Easy Printer Manager Scan to PC settings ● Fax to PC settings ● ● Device Settings ● ● Samsung Easy Document Creator ●...
  • Page 9 ● ● Samsung Scan Assistant a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your computer’s OS support the software. (●: Included, Blank: Not available)
  • Page 10 ● Automatic Document Feeder (ADF) a. Depending on your country, wireless LAN card may not be available. For some counties, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. b. Windows only.
  • Page 11 Features by model CLX-330x series CLX-330xFN series Features CLX-330xW series CLX-330xFW series ● Multi-send ● Delay send ● Priority send ● Secure receive ● Send/ Receive forward - fax ● ● Scan Scan to PC ● ● Copy ID card copying ●...
  • Page 12: Useful To Know

    • The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner" on page 81). • Try a different print resolution setting (see "Opening printing • Inquire at a Samsung distributor or your retailer. preferences" on page 57). • Visit www.samsung.com/supplies. Select your country/region •...
  • Page 13: About This User's Guide

    About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Do not discard this manual, and keep it for future reference. • Read the safety information before using the machine.
  • Page 14: Safety Information

    Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
  • Page 15 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
  • Page 16 Safety information Do not block or push objects into the ventilation opening. Caution This could result in elevated component temperatures which can cause damage or fire. Before moving the machine, turn the power off and disconnect all Use of controls or adjustments or performance of procedures other cords.
  • Page 17 Safety information Do not place the machine on an unstable surface. Maintenance / Checking The machine could fall, causing injury or machine damage. Use only No.26 AWG or larger, telephone line cord, if necessary. Caution Otherwise, it can cause damage to the machine. Make sure you plug the power cord into a grounded electrical outlet.
  • Page 18 Do not disassemble the toner cartridge. fire or electric shock. Toner dust can be dangerous if inhaled or ingested. • The machine should only be repaired by a Samsung service technician. Do not burn any of the supplies such as toner cartridge or fuser unit.
  • Page 19 Safety information Using recycled supplies, such as toner, can cause damage to the machine. In case of damage due to the use of recycled supplies, a service fee will be charged. When toner gets on your clothing, do not use hot water to wash Hot water sets toner into fabric.
  • Page 20: Machine Overview

    Machine overview Accessories Power cord Quick installation guide Software CD Misc. accessories a. The software CD contains the print drivers, user’s guide, and software applications. b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 1.
  • Page 21 Machine overview 10 Scan unit Front door Front view Output support 11 USB port Control panel 12 Scanner glass • This illustration may differ from your machine depending on your model. There are various types of machine. a. Close the scanner lid before opening the scan unit. b.
  • Page 22 Machine overview CLX-330xFN series / CLX-330xFW series Document feeder cover Control panel Document feeder width Toner cartridge guide Document feeder input tray 11 Waste toner container Document feeder output Imaging unit support 13 Scan unit Handle Tray 14 USB port Front cover 15 Scanner lid Document output tray...
  • Page 23 Machine overview CLX-330xFN series / CLX-330xFW series Rear view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7). CLX-330x series / CLX-330xW series Rear cover Telephone line socket (LINE)
  • Page 24: Control Panel Overview

    Control panel overview • This control panel may differ from your machine depending on its model. There are various types of control panels. • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7). CLX-330x series / CLX-330xW series 1.
  • Page 25 • You can only use this function if the machine’s Samsung Easy Printer Manager program is installed. If you are a Mac OS user, you need to enable Screen Print Settings from the Samsung Easy Printer Manager to use the Print Screen feature.
  • Page 26 Control panel overview 10 Back Sends you back to the upper menu level. 11 Status LED Indicates the status of your machine (see "Understanding the status LED" on page 107). Turn into eco mode to reduce toner consumption and paper usage when pc-printing and copying only (see "Eco printing" on page 59).
  • Page 27 Control panel overview CLX-330xFN series / CLX-330xFW series Configures the wireless network connection easily without a computer (see "Using the WPS button" on page 165). Adjusts the brightness level to make a copy for easier reading, when the original contains faint markings and dark images. Darkness ID Copy Allows you to copy both sides of an ID card like a driver’s license on a single side of paper (see "ID card copying"...
  • Page 28 Control panel overview Arrows Scrolls through the options available in the selected menu and increases or decreases values. Opens Menu mode and scrolls through the available menus (see "Menu overview" on page 34). Menu Confirms the selection on the screen. Numeric keypad Dials a number or enters alphanumeric characters (see "Keypad letters and numbers"...
  • Page 29 Control panel overview 19 Eco Turn into eco mode to reduce toner consumption and paper usage when pc-printing and copying only (see "Eco printing" on page 59). 20 Direct USB Allows you to directly print files stored on a USB memory device when it is inserted into the USB port on the front of your machine. a.
  • Page 30: Turning On The Machine

    Turning on the machine Connect the machine to the electricity supply first. If you want to turn the power off, press and hold (Power/Wakeup) Turn the switch on if the machine has a power switch. button for about 3 seconds. Illustrations on this user’s guide may differ from your machine depending on its options or models.
  • Page 31: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer Follow the instructions in the installation window. using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see You can select the software applications in the Select Software to Install "Installing driver over the network"...
  • Page 32: Reinstalling The Driver

    If the printer driver does not work properly, follow the steps below to reinstall the driver. Windows From the Start menu, select Programs or All Programs > Samsung Printers > Uninstall Samsung Printer Software. Follow the instructions in the installation window.
  • Page 33: Menu Overview And Basic Setup

    2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing • Basic copying • Basic scanning •...
  • Page 34: Menu Overview

    Menu overview The control panel provides access to various menus to set up the machine or use the machine’s functions. • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
  • Page 35 Menu overview Fax Feature Fax Setup Darkness Send Forward Sending Change Default Normal Forward to Fax Redial Times Resolution Dark+1- Dark+5 Rcv. Forward Redial Term Darkness Light+5- Light+1 Forward to Fax Original Size Prefix Dial Resolution Forward to PC ECM Mode Auto Report Standard Forward&Print...
  • Page 36 Menu overview Copy Feature Copy Setup Original Size Adjust Bkgd. Change Default Reduce/Enlarge Original Size Darkness Auto Copies Normal Enhance Lev.1 Copy Collation Dark+1- Dark+5 Enhance Lev.2 Reduce/Enlarge Light+5- Light+1 Erase Lev.1- Erase Lev.4 Darkness Original Type Original Type Text/Photo Adjust Bkgd.
  • Page 37 Menu overview Scan Feature Scan Setup Print Setup USB Feature Change Default Orientation Screen Original Size USB Default Portrait Enhance Original Type Landscape Detailed Resolution Copies Normal Color Mode [1 - 999] Clear Text File Format Resolution Darkness Normal Minimum Best Normal Trapping...
  • Page 38 Menu overview System Setup Machine Setup Paper Setup Report Maintenance Paper Size Configuration Machine ID CLR Empty Msg. Paper Type Supplies Info. Supplies Life Fax Number Margin Demo Page Image Mgr. Date & Time Sound/Volume Address Book Custom Color Clock Mode Key Sound Tone Adjust.
  • Page 39 Menu overview Network TCP/IP (IPv4) Wireless DHCP Wi-Fi ON/OFF BOOTP Wi-Fi Direct Static WPS Setting TCP/IP (IPv6) WLAN Setting IPv6 Activate WLAN Default DHCPv6 Config WLAN Signal Ethernet Speed Clear Setting Automatic Network Conf. 10Mbps Half Protocol Mgr. 10Mbps Full Net.
  • Page 40: Machine's Basic Settings

    Language: change the language that is displayed on the control Samsung Easy Printer Manager program. panel. - For Windows and Mac users, you set from Samsung Easy Printer • Date & Time: When you set the time and date, they are used in delay Manager >...
  • Page 41 Machine’s basic settings • When you press the Power/Wakeup button, start printing, or a fax is received, the product will wake up from the power saving mode. • Press (Menu) > System Setup > Machine Setup > Wakeup Event > On on the control panel. When you press any button except Power/ Wakeup button, the machine wake up from the power save mode.
  • Page 42: Media And Tray

    To change the size, you need to adjust the paper guides. • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.
  • Page 43 Media and tray Open the paper cover. Loading paper in the tray Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). Press and unlatch the guide lock in the tray, pull the tray out manually. Pull out the paper tray (see "Tray overview"...
  • Page 44 Media and tray Place the paper with the side you want to print facing up. For paper longer than Legal-sized, press and unlatch the guide lock in the tray, pull the tray out manually. Then adjust the paper length guide and paper width guide.
  • Page 45 Media and tray Squeeze the paper width guide and slide it to the edge of the paper stack Insert the paper tray. without causing it to bend. Close the paper cover. When you print a document, set the paper type and size for the tray (see "Setting the paper size and type"...
  • Page 46 Media and tray The tray is preset to Letter or A4 size, depending on your country. To change the Squeeze the paper width guide and slide it to the edge of the lever. size to A4 or Letter, you must adjust the lever and paper width guide properly. Pull the tray out of the machine.
  • Page 47 The paper setting in the machine and driver should match to print without a ● Plain paper mismatch error. ● Thick To change the paper setting set in the machine, from the Samsung Easy Printer ● Thin (Switch to advanced mode) > Device Settings. Manager select ●...
  • Page 48 Media and tray Labels • Do not run a sheet of labels through the machine more than once. The adhesive backing is designed for only a single pass through the machine. To avoid damaging the machine, use only labels designed for use in laser •...
  • Page 49 • The paper setting in the machine and driver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy (Switch to advanced mode) > Device Printer Manager select Settings.
  • Page 50 Media and tray Press (Stop/Clear) to return to ready mode. Using the output support • If you want to use special-sized paper such as billing paper, select the Paper tab > Size > Edit... and set Custom Paper Size Settings in the The surface of the output tray may become hot if you print a large number Printing Preferences (see "Opening printing preferences"...
  • Page 51 Media and tray • Do not load booklets, pamphlets, transparencies, or documents with other unusual characteristics. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).
  • Page 52 Media and tray Lift and open the scanner lid. Place the original face down on the scanner glass. Align it with the registration guide at the top left corner of the glass. Close the scanner lid. 2. Menu Overview and Basic Setup...
  • Page 53 Media and tray In the document feeder • Leaving the scanner lid open while copying may affect copy quality and toner consumption. Flex or fan the edge of the paper stack to separate the pages before • Dust on the scanner glass may cause black spots on the printout. Always loading originals.
  • Page 54 Media and tray Adjust the document feeder width guides to the paper size. Dust on the document feeder glass may cause black lines on the printout. Always keep the glass clean (see "Cleaning the machine" on page 91). 2. Menu Overview and Basic Setup...
  • Page 55: Basic Printing

    Basic printing Select your machine from the Select Printer list. For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 227). Printing If you are a Mac or Linux operating systems user, refer to the Advanced Guide (see "Mac printing"...
  • Page 56 Basic printing Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar. •...
  • Page 57 Eco features to save paper and toner before printing (see "Easy Eco Driver" on page 261). • You can check the machine’s current status pressing the Printer Status button (see "Using Samsung Printer Status" on page 269). 2. Menu Overview and Basic Setup...
  • Page 58 The Favorites option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use. To delete saved settings, select it in the Favorites tab and click Delete.
  • Page 59 Device Settings in status. Samsung Easy Printer Manager program. - For Windows and Mac users, you set from Samsung Easy Printer • Select Temp.: Follow the settings from Syncthru™ Web Service or Manager > (Switch to advanced mode) > Device Settings, Samsung Easy Printer Manager.
  • Page 60 Basic printing Setting eco mode on the driver • The actual amount displayed is only an estimate as the actual amount may differ depending on the operating system used, computing performance, application software, connection method, media type [thickness], media Open the Eco tab to set Eco mode. When you see the eco image ( ), that size, job complexity, etc.
  • Page 61: Basic Copying

    Basic copying For special printing features, refer to the Advanced Guide (see "Copy" on If you need to cancel the copying job during the operation, press (Stop/ page 203). Clear) and the copying will stop. Basic copy Changing the settings for each copy CLX-330x series/CLX-330xW series: Make sure that the Scan to button’s Your machine provides default settings for copying so that you can quickly and LED is off.
  • Page 62 Basic copying Darkness Select (Menu) > Copy Feature > Darkness on the control panel. Select the option you want and press OK. If you have an original containing faint marking and dark images, you can adjust the brightness to make a copy that is easier to read. Press (Stop/Clear) to return to ready mode.
  • Page 63 Basic copying • Photo: Use when the originals are photographs. Select the option you want and press OK. • Magazine: Use when the originals are magazine. Press (Stop/Clear) to return to ready mode. Press (Stop/Clear) to return to ready mode. To scale the copy by directly entering the scale rate Reduced or enlarged copy CLX-330x series/CLX-330xW series: Make sure that the Scan to button’s...
  • Page 64 Basic copying Place Front Side and Press [Start] appears on the display. ID card copying Press (Start). Your machine begins scanning the front side and shows Place Back Side Your machine can print 2-sided originals on one sheet. and Press [Start]. The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original.
  • Page 65 Basic copying • If you do not press the (Start) button, only the front side will be copied. • If the original is larger than the printable area, some portions may not be printed. 2. Menu Overview and Basic Setup...
  • Page 66: Basic Scanning

    For special scanning features, refer to the Advanced Guide (see "Scan If you see Not Available message, check the port connection, or select Enable Scan from Device Panel in Samsung Easy Printer Manager > features" on page 238). Switch to advanced mode > Scan to PC Settings.
  • Page 67: Basic Faxing

    Basic faxing • For special faxing features, refer to the Advanced Guide (see "Fax Preparing to fax features" on page 248). Before you send or receive a fax, you need to connect the supplied line cord to your telephone wall jack (see "Rear view" on page 23). Refer to the Quick •...
  • Page 68 • If you want to send a fax directly from your computer, use Samsung If your machine is a handset model, you can send a fax using the handset Network PC Fax (see "Sending a fax in the computer"...
  • Page 69 Basic faxing Sending a fax to multiple destinations To enter more fax numbers, press OK when Yes appears and repeat steps 5 and 6. You can use the multiple send feature, which allows you to send a fax to multiple locations.
  • Page 70 Basic faxing • For memory transmission, Super Fine mode is not available. The Adjusting the document settings resolution setting is automatically changed to Fine. • When your machine is set to Super Fine resolution and the fax machine Before starting a fax, change the following settings according to your original’s with which you are communicating does not support Super Fine status to get the best quality.
  • Page 71: Using Usb Memory Device

    Using USB memory device This chapter explains how to use a USB memory device with your machine. Plugging in a USB memory device Lift the scanner lid slightly and insert your USB memory device into the USB About USB memory memory port.
  • Page 72 Using USB memory device You must use only an authorized USB memory device with an A plug connector. Scanning to a USB memory device • Accessing menus may differ from model to model (see "Accessing the menu" on page 34) •...
  • Page 73 Using USB memory device Customizing Scan to USB Printing from a USB memory device You can specify image size, file format, or color mode for each scanning to USB job. You can directly print files stored on a USB memory device. File s supported by Direct Print option.
  • Page 74 Using USB memory device To print a document from a USB memory device Managing USB memory Insert a USB memory device into the USB memory port on your machine, You can delete image files stored on a USB memory device one by one or all at and then press Direct USB.
  • Page 75 Using USB memory device Formatting a USB memory device Insert a USB memory device into the USB memory port on your machine, and then press Direct USB. Select File Manage > Format and press OK. Select Yes. Press (Stop/Clear) to return to ready mode. Viewing the USB memory status You can check the amount of memory space available for scanning and saving documents.
  • Page 76: Maintenance

    3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...
  • Page 77: Ordering Supplies And Accessories

    Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
  • Page 78: Available Supplies

    Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.
  • Page 79: Available Maintenance Parts

    Available maintenance parts To purchase maintenance parts, contact the source where you bought the machine. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any maintenance parts once it has reached its “Average yield”.
  • Page 80: Storing The Toner Cartridge

    – if original packaging is not available, cover the top opening of the cartridge with paper and store in a dark cabinet. Samsung Electronics does not recommend or approve the use of non-Samsung Opening the cartridge package prior to use dramatically shortens its useful shelf brand toner cartridges in your printer including generic, store brand, refilled, or and operating life.
  • Page 81: Redistributing Toner

    The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display. • The computers’s Samsung Printing Status program window appears on the computer telling you which color cartridge is low on toner (see "Using Samsung Printer Status" on page 269).
  • Page 82 Redistributing toner 3. Maintenance...
  • Page 83: Replacing The Toner Cartridge

    Replacing the toner cartridge Click this link to open an animation about replacing a toner cartridge. • Shake the toner cartridge thoroughly, it will increase the initial print quality. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). •...
  • Page 84 Replacing the toner cartridge 3. Maintenance...
  • Page 85: Replacing The Waste Toner Container

    Replacing the waste toner container When the life span of the waste toner container has expired, waste toner container-related message appears on the screen display of the control panel, indicating the waste toner container needs to be replaced. Check the waste toner container for your machine (see "Available supplies" on page 78). For information about installing the waste toner container, refer to the waste toner container installation guide included on the package.
  • Page 86 Replacing the waste toner container 3. Maintenance...
  • Page 87: Replacing The Imaging Unit

    Replacing the imaging unit When the life span of the imaging unit has expired, the Printing Status window appears on the computer, indicating the imaging unit needs to be placed. Otherwise, your machine stops printing. • Don’t use sharp objects such as a knife or scissors to open the imaging unit package. You could damage the surface of the imaging unit. •...
  • Page 88 Replacing the imaging unit 3. Maintenance...
  • Page 89: Monitoring The Supplies Life

    Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. It may be necessary to press OK to navigate to lower-level menus for some models. Select (Menu) >...
  • Page 90: Setting The Toner Low Alert

    Device Settings in Samsung Easy Printer Manager • You can set the machine’s settings by using the program. - For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings, see "Device Settings" on page 267.
  • Page 91: Cleaning The Machine

    Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
  • Page 92 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
  • Page 93 Cleaning the machine 3. Maintenance...
  • Page 94 Cleaning the machine Wipe the surface of the scanner until it is clean and dry. Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We suggest that you clean the scan unit at the start of each day and during the day as needed.
  • Page 95: Tips For Moving & Storing Your Machine

    Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
  • Page 96 4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing original document jams • Clearing paper jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error.
  • Page 97: Troubleshooting

    Tips for avoiding paper jams By selecting the correct media s, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 42). •...
  • Page 98: Clearing Original Document Jams

    Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. To avoid tearing the document, remove the jammed document slowly and carefully. To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals. 4.
  • Page 99 Clearing original document jams Original paper jam in front of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10). 4.
  • Page 100 Clearing original document jams Original paper jam inside of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10). 4.
  • Page 101 Clearing original document jams 4. Troubleshooting...
  • Page 102 Clearing original document jams Original paper jam in exit area of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Front view" on page 21). Remove any remaining pages from the document feeder.
  • Page 103: Clearing Paper Jams

    Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray Click this link to open an animation about clearing a jam. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 4.
  • Page 104 Clearing paper jams 4. Troubleshooting...
  • Page 105 Clearing paper jams Inside the machine Click this link to open an animation about clearing a jam. • The fuser area is hot. Take care when removing paper from the machine. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 4.
  • Page 106 Clearing paper jams In exit area Click this link to open an animation about clearing a jam. • The fuser area is hot. Take care when removing paper from the machine. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 4.
  • Page 107: Understanding The Status Led

    • To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 109). • You also can resolve the error with the guideline from the computers’s Samsung Printing Status window (see "Using Samsung Printer Status" on page 269). • If the problem persists, call a service representative. Status Description The machine is off-line.
  • Page 108 Understanding the status LED Status Description Blinking The machine is connecting to a wireless network. Blue The machine is connected to a wireless network (see "Wireless network setup" on page 162). Wireless The machine is disconnected from a wireless network. The machine is in power save mode.
  • Page 109: Understanding Display Messages

    You can resolve the error with the guideline from the Document jam. The loaded original Clear the jam (see "Clearing computers’s Printing Status window (see "Using Samsung Printer Status" document has jammed in original document jams" on Remove jam on page 269). the document feeder.
  • Page 110 Not original The toner cartridge is not a Install the corresponding machine. Samsung-genuine toner toner cartridge with a [color] toner • Replace the toner cartridge. Samsung-genuine cartridge for the best cartridge.
  • Page 111 Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. 4. Troubleshooting...
  • Page 112 Understanding display messages Message Meaning Suggested solutions Tray-related messages • BOOTP problem: There is a problem with the Change the Auto IP. network. Auto IP Run • DHCP problem: Message Meaning Suggested solutions Auto IP Run Jam or empty • Paper has jammed in the •...
  • Page 113 The cover of scanner is not Close the cover until it open. securely latched. locks into place. Not compatible The transfer belt of the Install the a Samsung- machine is not for your genuine part designed transfer belt machine. for your machine. Not installed...
  • Page 114 Waste Toner Tank toner container has expired container with a will expired soon. with a new one. Contact and the printer will stop Samsung-genuine waste Transfer belt the service printing until a new waste toner container. representatives. toner container is placed into the printer.
  • Page 115 Understanding display messages Message Meaning Suggested solutions Prepare new The life of the imaging unit Replace the imagingunit will be expired soon. with a new one. Contact Imaging unit the service Replace with The life of the imaging unit representatives. will be expired.
  • Page 116 5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
  • Page 117 Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Dimension Width x Length x Height CLX-330x series 406 x 362 x 288.6 mm (16 x 14.3 x 11.4 inches)
  • Page 118 Specifications Items Description Ready mode background noise level Noise Level Print mode Color printing Less than 46 dB (A) Black and white printing Less than 48 dB (A) Copy mode Scanner glass Less than 52 dB (A) Document feeder Less than 53 dB (A) Scan mode Scanner glass Less than 51 dB (A)
  • Page 119 Specifications Items Description Average operating mode Less than 290 W Power consumption Ready mode Less than 60 W Power save mode • CLX-330x series: Less than 1.2 W • CLX-330xW series: Less than 1.7 W (Wi-Fi Direct on: Less than 2.5 W) •...
  • Page 120 Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray Letter 216 x 279 mm (8.5 x 11 inches) 60 to 85 g/m (16 to 23 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) • 150 sheets of 75 g/m (20 lbs bond) US Folio 216 x 330 mm (8.5 x 13 inches)
  • Page 121 Specifications Print media weight/Capacity Type Size Dimensions Tray Refer to the Plain paper section 75 to 90 g/m (20 to 24 lbs bond) Refer to the Plain Cotton paper section • 150 sheets of 75 g/m (20 lbs bond) Colored, Refer to the Plain paper section 60 to 85 g/m (16 to 24 lbs bond)
  • Page 122 Specifications Print media weight/Capacity Type Size Dimensions Tray Minimum size (custom) 76 x 152 mm (3 x 6 inches) 60 to 120 g/m (16 to 32 lbs bond) Maximum size (custom) 216 x 356 mm (8.5 x 14 inches) a. Maximum capacity may differ depending on media weight, thickness, and environmental conditions. b.
  • Page 123 Specifications System requirements ® ® Microsoft Windows Requirement (recommended) Operating system free HDD space ® ® ® 128 MB (256 MB) 1.5 GB Windows Intel Pentium III 933 MHz (Pentium IV 1 GHz) ® ® ® 128 MB (512 MB) 1.25 GB to 2 GB Windows Server 2003...
  • Page 124 Specifications Requirements (Recommended) Operating system Free HDD space ® Mac OS X 10.4 • 128 MB for a powerPC based Mac (512 MB) 1 GB • Intel processors • 512 MB for an Intel-based Mac (1 GB) • PowerPC G4/G5 ®...
  • Page 125 Specifications Linux Items Requirements ® Operating system Redhat Enterprise Linux WS 4, 5 (32/64 bit) Fedora 5 ~ 13 (32/64 bit) SuSE Linux 10.1 (32 bit) ® OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2 (32/64 bit) Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64 bit) Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10, 10.04 (32/64 bit) SuSE Linux Enterprise Desktop 10, 11 (32/64 bit) Debian 4.0, 5.0 (32/64 bit)
  • Page 126 Specifications Network environment Network and wireless models only (see "Features by model" on page 7). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
  • Page 127 Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
  • Page 128 Regulatory information Mercury Safety Recycling Contains Mercury, Dispose According to Local, State or Federal Recycle or dispose of the packaging material for this product in an Laws.(U.S.A. only) environmentally responsible manner. Power saver This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use.
  • Page 129 China only electronic equipment) (Applicable in countries with separate collection systems) Website: http://www.samsung.com/cn/support/location/ supportServiceLocation.do?page=SERVICE.LOCATION This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of kW·h...
  • Page 130 (The United States of America only) Radio frequency emissions Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or FCC information to the user call, (877) 278 - 0799 This device complies with Part 15 of the FCC Rules. Operation is subject to the...
  • Page 131 Regulatory information • Consult the dealer or experienced radio TV technician for help. United States of America Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the Federal Communications Commission (FCC) equipment.
  • Page 132 Regulatory information Wireless devices are not user serviceable. Do not modify them in any way. Germany only Modification to a wireless device will void the authorization to use it. Contact manufacturer for service. FCC Statement for Wireless LAN use: Turkey only While installing and operating this transmitter and antenna combination the radio frequency exposure limit of 1m W/cm2 may be exceeded at distances close to the antenna installed.
  • Page 133 Regulatory information The Ringer Equivalence Number (REN) is an indication of the maximum number The Telephone Company may make changes in its communications facilities, of devices allowed to be connected to a telephone interface. The termination of equipment operations or procedures where such action is reasonably required an interface may consist of any combination of devices subject only to the in the operation of its business and is not inconsistent with the rules and requirement that the sum of the RENs of all the devices not exceed five.
  • Page 134 Regulatory information The equipment complies with Part 68 of the FCC rules and the requirements • If your area experiences a high incidence of lightning or power surges, we recommend that you install surge protectors for both the power and the adopted by the ACTA.
  • Page 135 Approvals and Certifications Important warning: Hereby, Samsung Electronics, declares that this [CLX-330x series] is in compliance with the essential requirements and other relevant provisions of Low Voltage Directive (2006/95/EC), EMC Directive You must earth this machine.
  • Page 136 RF exposure limits as set by the European countries: Commission through the R&TTE directive. In the event of problems, you should contact the Euro QA Lab of Samsung Electronics Co., Ltd. in the first instance. European states qualified under wireless approvals: The product has been tested against TBR21.
  • Page 137 Regulatory information The power output of the wireless device or devices that may be embedded in Israel only your printer is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your printer) emit less energy than is allowed in radio frequency safety standards and recommendations, manufacturer believes these devices are safe for use.
  • Page 138 Regulatory information In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated.
  • Page 139 Regulatory information China only 5. Appendix...
  • Page 140 This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
  • Page 141 User’s Guide User’s Guide CLX-330x/330xW series CLX-330xFN/330xFW series ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows.
  • Page 142 4. Special Features Wired network setup Altitude adjustment Installing driver over the network Entering various characters IPv6 configuration Setting up the fax address book Wireless network setup Printing features Samsung Mobile Print Scan features AirPrint Fax features Google Cloud Print...
  • Page 143 Easy Capture Manager Samsung Easy Color Manager Samsung AnyWeb Print Easy Eco Driver Using SyncThru™ Web Service Using Samsung Easy Printer Manager Using Samsung Easy Document Creator Using Samsung Printer Status Using the Linux Unified Driver Configurator 6. Troubleshooting Paper feeding problems...
  • Page 144: Software Installation

    1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
  • Page 145: Installation For Mac

    Click Install. All components necessary for machine operations will be installed. For Mac OS X 10.4, you need to download from the Samsung website to install the printer software (http://www.samsung.com > find your product > If you click Customize, you can choose individual components to install.
  • Page 146: Reinstallation For Mac

    Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.
  • Page 147: Installation For Linux

    Installation for Linux You need to download Linux software packages from the Samsung website to The installation program added the Unified Driver Configurator desktop icon install the printer software (http://www.samsung.com > find your product > and the Unified Driver group to the system menu for your convenience. If you Support or Downloads).
  • Page 148: Reinstallation For Linux

    You must log in as a super user (root) to uninstall the printer driver. If you are not a super user, ask your system administrator. Open the Terminal program. When the Terminal screen appears, type in the following. [root@localhost root]#cd /opt/Samsung/mfp/uninstall/ [root@localhost uninstall]#./uninstall.sh Click Next. Click Finish.
  • Page 149: Using A Network-Connected Machine

    • Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung Mobile Print • AirPrint • Google Cloud Print Supported optional devices and features may differ according to your model (see "Features by...
  • Page 150: Useful Network Programs

    Useful network programs There are several programs available to setup the network settings easily in a SyncThru™ Web Admin Service network environment. For the network administrator especially, managing several machines on the network is possible. Web-based machine management solution for network administrators. SyncThru™...
  • Page 151: Wired Network Setup

    Before using the SetIP program, disable the computer firewall from Control Panel > Security Center > Windows Firewall. The following instructions may differ for your model. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
  • Page 152 Wired network setup Turn on the machine. IPv4 configuration using SetIP (Mac) From the Windows Start menu, select All Programs > Samsung Before using the SetIP program, disable the computer firewall from System Printers > SetIP > SetIP. Preferences > Security > Firewall.
  • Page 153 The following instructions may vary from your model or operating systems. When the message that warns that all applications will close on your computer appears, click Continue. Open /opt/Samsung/mfp/share/utils/. Select Network Connected Printer(Wired or Wireless) on the Printer Connection Type and click Set IP Address button.
  • Page 154: Installing Driver Over The Network

    Installing driver over the network Silent installation Mode • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7). Silent installation mode is an installation method that does not require any user •...
  • Page 155 Installing driver over the network Command- line Definition Description Command- line Definition Description /p”<port name>” or Specifies printer port. Printer port name can be /nd or Commands not to set the It indicates installed specified as IP address, installed driver as a default machine driver will not be /P”<port name>”...
  • Page 156 For Mac OS X 10.4, you need to download from the Samsung website to from your system. install the printer software (http://www.samsung.com > find your product > /v”<share name>” or...
  • Page 157 Click Agree to agree to the license agreement. To install the fax driver: Click Install. All components necessary for machine operations will be a Open the Applications folder > Samsung > Fax Queue Creator. installed. b Your machine appears on the Printer List.
  • Page 158 Input the printer description and Next. Linux After the machine is added, click Finish. You need to download Linux software packages from the Samsung website to When installation is done, click Finish. install the printer software (http://www.samsung.com > find your product >...
  • Page 159: Ipv6 Configuration

    IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. From the control panel Activating IPv6 • Some features and optional goods may not be available depending on model or country (see "Features by model" on page 7 "Menu overview"...
  • Page 160 IPv6 configuration DHCPv6 address configuration From the SyncThru™ Web Service If you have a DHCPv6 server on your network, you can set one of the following options for default dynamic host configuration. Activating IPv6 Press the (Menu) button on the control panel. Access a web browser, such as Internet Explorer, from Windows.
  • Page 161 IPv6 configuration • You can also set the DHCPv6. Address must be enclosed in '[ ]' brackets. • To manually set the IPv6 address: Check the Manual Address check box. Then, the Address/Prefix text box is activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA.
  • Page 162: Wireless Network Setup

    Wireless network setup Wireless network name and network password • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features Wireless networks require higher security, so when an access point is first set up, by model"...
  • Page 163 Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country. Set up method Connecting method Description &...
  • Page 164 Wireless network setup Set up method Connecting method Description & Reference Without Access Point From the computer Windows user, see "Ad hoc via USB cable" on page 175. Mac user, see "Ad hoc via USB cable" on page 183. Wi-Fi Direct setup See "Setting up Wi-Fi Direct"...
  • Page 165 Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
  • Page 166 Wireless network setup Connecting in PIN mode You can change the WPS mode in control panel ( (Menu) > Network > Press and hold the (WPS) button on the control panel for more than Wireless > OK > WPS Setting). 2 seconds.
  • Page 167 Wireless network setup Machines without a display screen Connecting in PIN mode The network configuration report, including PIN, must be printed (see Connecting in PBC mode "Printing a network configuration report" on page 151). In ready mode, Press the (Cancel or Stop/Clear) button for more than Press and hold the (WPS) button on the control panel for about 2 - 4 five seconds on the control panel.
  • Page 168 Wireless network setup Re-connecting to a network Disconnecting from a network When the wireless function is off, the machine automatically tries to re-connect To disconnect the wireless network connection, press the (WPS) button on to the access point (or wireless router) with the previously used wireless the control panel for more than two seconds.
  • Page 169 Setup using Windows Some menus may not appear in the display depending on options or Shortcut to the Samsung Easy Wireless Setup program without the CD: If models. If so, it is not applicable to your machine you have installed the printer driver once, you can access the Samsung Easy Wireless Setup program without the CD (see "Accessing...
  • Page 170 Wireless network setup Creating the infrastructure network Select Wireless network connection on the Printer Connection Type screen. Then, click Next. Check wheter the USB cable is connected to the machine. Turn on your computer, access point, and machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start >...
  • Page 171 Wireless network setup Select Using a USB cable on the Select the Wireless Setup Method After searching, the window shows the wireless network devices. Select screen. Then, click Next. the name (SSID) of the access point you want to use and click Next. If you cannot find the network name you want to choose, or if you want to set the wireless configuration manually, click Advanced Setting.
  • Page 172 The wireless network security window appears when the access point has this feature. security settings. • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager Enter the Network Password of the access point (or router). (see "Setting up Wi-Fi Direct" on page 190).
  • Page 173 Wireless network setup Access point without a USB cable (recommended) Creating the infrastructure network Turn on your computer, access point, and machine. Items to prepare Insert the supplied software CD into your CD-ROM drive. • WiFi-enabled PC running Windows 7 or higher and an access point (router) •...
  • Page 174 Wireless network setup Select Wireless network connection on the Printer Connection Type Select Using a direct wireless connection on the Select the Wireless screen. Then, click Next. Setup Method screen. Then, click Next. On the Are you setting up your printer for the first time? screen, select Yes, I will set up my printer's wireless network.
  • Page 175 Wireless network setup Ad hoc via USB cable Even if your computer is running Windows 7 or higher, you cannot use this feature if your PC does not support wireless network. Set the wireless If you do not have an access point (AP), you may still connect the machine network using a USB cable (see "Access point via USB cable"...
  • Page 176 Wireless network setup Creating the ad hoc network in Windows Select Wireless network connection on the Printer Connection Type screen. Then, click Next. Turn on your computer and the wireless network machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start >...
  • Page 177 Wireless network setup After searching the wireless networks, a list of wireless networks your The window showing the wireless network setting appears. Check the machine has searched appears. Click Advanced Setting. settings and click Next. • Enter the wireless Network Name: Enter the SSID name you want (SSID Before entering the IP address for the machine, you must know the is case-sensitive).
  • Page 178 Click Install. All components necessary for machine operations will be installed. For Mac OS X 10.4, you need to download from the Samsung website to If you click Customize, you can choose individual components to install. install the printer software (http://www.samsung.com > find your product >...
  • Page 179 Wireless network setup Select Configuration of Wireless network on the Printer Connection If Wireless Settings screen appears, select Using a USB cable and click Type and click Continue. Next. If the screen does not appear, go to step 15. 2. Using a Network-Connected Machine...
  • Page 180 • Enter the wireless Network Name: Enter the SSID of the access point • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (SSID is case-sensitive). (see "Setting up Wi-Fi Direct" on page 190). •...
  • Page 181 Click Agree to agree to the license agreement. Click Install. All components necessary for machine operations will be For Mac OS X 10.4, you need to download from the Samsung website to installed. install the printer software (http://www.samsung.com > find your product >...
  • Page 182 Wireless network setup Select Configuration of Wireless network on the Printer Connection If Wireless Settings screen appears, select Using a direct wireless Type and click Continue. connection and click Next. If the screen does not appear, go to step 13. 2.
  • Page 183 • USB cable Creating the ad hoc network in Mac For Mac OS X 10.4, you need to download from the Samsung website to install the printer software (http://www.samsung.com > find your product > Support or Downloads). When the wireless network set up is completed, click Next.
  • Page 184 Wireless network setup Make sure that the machine is connected to your computer and Select Configuration of Wireless network on the Printer Connection Type and click Continue. powered on. Insert the supplied software CD into your CD-ROM drive. Double-click the CD-ROM icon that appears on your Mac desktop. •...
  • Page 185 Wireless network setup After searching the wireless networks, a list of wireless networks your The window showing the wireless network settings appears. Check the machine has searched appears. Click Advanced Setting. settings and click Next. • Enter the wireless Network Name: Enter the SSID name (SSID is case- Before entering the IP address for the machine, you must know the sensitive).
  • Page 186 Wireless network setup When the window that tells you that the network cable connection is confirmed appears, disconnect the network cable and click Next.. Using a network cable If the network cable is connected, it may have trouble finding the machine when configuring the wireless network.
  • Page 187 Wireless network setup Printing a network configuration report Using SyncThru™ Web Service You can identify the network settings of your machine by printing a network Before starting wireless parameter configuration, check the cable connection configuration report. status. See "Printing a network configuration report" on page 151. Check whether or not the network cable is connected to the machine.
  • Page 188 Wireless network setup The confirmation window appears, please check your wireless setup. If the setup is right, click Apply. Wizard will help you setup the wireless network configuration. However, if you want to set the wireless network directly, select Custom. Disconnect the network cable (standard or network).
  • Page 189 Wireless network setup Click Wireless > Custom. Turning the Wi-Fi network on/off You can also turn the Wi-Fi network on/off. If your machine has a display, you can also turn on/off the Wi-Fi from the Setting the Wi-Fi Direct for mobile printing machine’s control panel using the Network menu.
  • Page 190 Network Password that is randomly generated by default. From the USB cable-connected computer(recommended) After the driver installation is complete, Samsung Easy Printer Manager can be From the machine (Machines with a display screen) set and changes in the Wi-Fi Direct can be made.
  • Page 191 After setting up Wi-Fi Direct, you need to download the mobile printing user's guide included on the software CD supplied with your machine and application (For example: Samsung Mobile printer) to print from your prepare a wireless network machine. smartphone.
  • Page 192 Wireless network setup Connecting Failure - Invalid Security If the printing job is not working in DHCP mode, the problem may be caused • Security is not configured correctly. Check the configured security on your by the automatically changed IP address. Compare the IP address between access point and machine.
  • Page 193 Wireless network setup For a Static network environment • Check the wireless reception around the machine. If the router is far from the machine or there is an obstacle, you might have difficulty receiving the The machine uses the static address when the computer is configured signal.
  • Page 194 • You cannot use infrastructure mode and ad hoc mode at the same time for Samsung wireless network machines. • The machine is within the range of the wireless network. •...
  • Page 195: Samsung Mobile Print

    Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OS Samsung Mobile Print is a free application that enables users to print photos, • Android OS 2.1 or higher documents, and web pages directly from your smartphone or tablet. Samsung •...
  • Page 196: Airprint

    AirPrint If it’s your first time logging into SyncThru™ Web Service you need to • CLX-330xW, CLX-330xFN, CLX-330xFW series only. log-in as an administrator. Type in the below default ID and Password. We recommend you to change the default password for security •...
  • Page 197 AirPrint Printing via AirPrint For example, the iPad manual provides these instructions: Open your email, photo, web page, or document you want to print. Touch the action icon( Select your printer driver name and option menu to set up. Touch Print button. Print it out. Cancelling print job: To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area.
  • Page 198: Google Cloud Print

    Google Cloud Print Google Cloud Print™ is a service that allows you to print to a printer using your Click Login in the upper right corner of the SyncThru™ Web Service website. smart phone, tablet, or any other web-connected devices. Just register your Google account with the printer, and you are ready to use the Google Cloud If it’s your first time logging into SyncThru™...
  • Page 199 Google Cloud Print Click Finish printer registration. Access the Google Docs application from your mobile device. Click Manage your printers. Tap the option button of the document that you want to print. Now your printer is registered with Google Cloud Print service. Tap the send button.
  • Page 200 3. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Before you begin reading a chapter • Print • Copy • Fax • Scan •...
  • Page 201: Before You Begin Reading A Chapter

    Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 34). The following are tips for using this chapter •...
  • Page 202: Print

    Print Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on Affects the resolution and clarity of your color output. page 34). •...
  • Page 203: Copy

    Copy Item Description Copy feature Reduces or enlarges the size of a copied image (see "Reduced or enlarged copy" on page 63). Some menus may not appear in the display depending on options or Reduce/Enlarge models. If so, it is not applicable to your machine (see "Menu overview" on If the machine is set Eco mode, reduce and page 34).
  • Page 204 Copy Item Description Copy Setup prints one side of the original on the upper half of the paper and the other side on the lower half without Layout > ID Copy reducing the size of the original. This feature is helpful Some menus may not appear in the display depending on options or for copying a small-sized item such as business card.
  • Page 205 Copy Item Description Item Description Set the machine to sort the copy job. For example, if you Adjusts the brightness level to make a copy that is Change Default > make 2 copies of a 3 page original, one complete 3 page easier to read, when the original contains faint Darkness document will print followed by a second complete...
  • Page 206: Fax

    Item Description Fax Feature Sends a fax to multiple destinations (see "Sending a fax to multiple destinations" on page 69). Multi Send Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on You cannot send a color fax using this feature.
  • Page 207 To change the menu options: Item Description • Press (fax) > (Menu) > Fax Setup > Sending on the control panel. Forwards the received fax to other destination by a fax or PC. If you are out of office but have to receive the fax, Rcv.
  • Page 208 Item Description Receiving setup Automatically reduces an incoming fax page to fit the Auto Reduction size of the paper loaded in the machine. Some menus may not appear in the display depending on options or Discards a specific length from the end of the received Discard Size fax.
  • Page 209 Another setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 34). To change the menu options: • Press (fax) > (Menu) > Fax Setup on the control panel. Item Description Resets the value or setting to the printer’s out-of-box...
  • Page 210: Scan

    Scan Item Description Scan feature USB Feature > Sets the image resolution. Resolution Some menus may not appear in the display depending on options or USB Feature > Sets the color mode. models. If so, it is not applicable to your machine (see "Menu overview" on Color Mode page 34).
  • Page 211 Scan Scan setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 34). To change the menu options: In scan mode, press (Menu) >...
  • Page 212: System Setup

    (make sure the main power switch is on). Sets the fax number which will be printed at the top of • If you run the printer driver or Samsung Easy Fax Number each fax page that you send. Printer Manager, the time automatically extends.
  • Page 213 System setup Item Description Item Description You can set the condition to wake up from power-save Determine whether or not the machine continues mode. printing when it detects the paper does not match the paper settings. • On: The machine wake up from the power save mode on the following cases: •...
  • Page 214 System setup Item Description Paper setup Allows you to save print resources and enables eco- friendly printing. • Default Mode: Select whether to turn the Eco mode Some menus may not appear in the display depending on options or on or off. models.
  • Page 215 System setup Item Description Sound / Volume Turns on or off the sounds from the telephone line through the speaker, such as a dial tone or a fax tone. With this option set to Comm. which means the speaker Some menus may not appear in the display depending on options or is on until the remote machine answers.
  • Page 216 System setup Item Description Report Prints a transmission report including the fax number, the number of pages, the elapsed time of the job, the communication mode, and the Some menus may not appear in the display depending on options or Fax Confirm.
  • Page 217 When toner cartridge is empty, this option appears. You CLR Empty Msg. Serial Number service or register as a user on the Samsung website, you can clear the empty message. can find this. Shows the supply life indicators (see "Monitoring the...
  • Page 218: Network Setup

    Network setup Option Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on You can activate or deactivate the following protocols. page 34). •...
  • Page 219 Network setup Option Description • SNMP V1/V2: You have to enable this option to use SNMP V1/V2 protocol. Administrator’s can use SNMP to monitor and manage machines on the network. • UPnP(SSDP): You have to enable this option to use UPnP(SSDP) protocol.
  • Page 220 4. Special Features This chapter explains special copying, scanning, faxing, and printing features. • Altitude adjustment • Entering various characters • Setting up the fax address book • Printing features • Scan features • Fax features • The procedures in this chapter are mainly based on Windows 7. •...
  • Page 221: Altitude Adjustment

    High2: 2,000 m(6,561 ft)-3,000 m(9,842 ft) • High3: 3,000 m(9,842 ft)-4,000 m(13,123 ft) You can set the altitude value from Device Settings in Samsung Easy Printer Manager program. • For Windows and Mac users, you set from Samsung Easy Printer Manager >...
  • Page 222: Entering Various Characters

    Entering various characters As you perform various tasks, you may need to enter names and numbers. For Assigned numbers, letters, or characters example, when you set up your machine, you enter your name or your company’s name, and the fax number. When you store fax numbers or email @ / .
  • Page 223: Setting Up The Fax Address Book

    Setting up the fax address book You can set up speed number with the fax numbers you use frequently via Using speed dial numbers SyncThru™ Web Service and then easily and quickly enter fax numbers by entering the location numbers assigned to them in address book. When you are prompted to enter a destination number while sending a fax, enter the speed dial number at which you stored the number you want.
  • Page 224 Setting up the fax address book Registering a group dial number Editing group dial numbers Select (fax) > (Address Book) > New&Edit > Group Dial on Select (fax) > (Address Book) > New&Edit > Group Dial on the control panel. the control panel.
  • Page 225 Setting up the fax address book Searching address book for an entry Printing address book There are two ways to search for a number in memory. You can either scan from You can check your (Address Book) settings by printing a list. A to Z sequentially, or you can search by entering the first letters of the name associated with the number.
  • Page 226: Printing Features

    Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" If you want to change the settings for each print job, change it in Printing on page 55). Preferences. • This feature may not be available depending on model or optional goods (see "Features by model"...
  • Page 227 • See "Features by model" on page 7. • The XPS printer driver can be installed only on Windows Vista OS or higher. • For models that provide XPS driver from the Samsung website, http:// www.samsung.com > find your product> Support or downloads.
  • Page 228 Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
  • Page 229 Printing features Item Description Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets Poster Printing together to form one poster-size document. Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together.
  • Page 230 Printing features Item Description Print on both sides of a sheet of paper (duplex). Before printing, decide how you want your document oriented. • This option is available only when you use the PCL/SPL printer driver. This option is not available when you use XPS driver. •...
  • Page 231 Printing features Item Description Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. a To change the print settings from your software application, access Printing Preferences.
  • Page 232 Printing features Item Description This option is available only when you use the PCL/SPL printer driver. This option is not available when you use XPS driver An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper.
  • Page 233 Printing features Item Description a Click the Advanced tab. b Select the desired overlay from the Text drop-down list. c If the overlay file you want does not appear in the Text drop-down list, select Edit... from the list and click Load. Select the overlay file you want to use.
  • Page 234 Printing features Changing printer settings Mac printing You can use advanced printing features when using your machine. Open an application and select Print from the File menu. The machine name, Some features may not be available depending on models or options. It which appears in the printer properties window, may differ depending on the means that the features are not supported.
  • Page 235 Printing features Printing on both sides of the paper Using help Click the question mark on the bottom-left corner of the window and click on the topic you want to know about. A pop-up window appears with information Some features may not be available depending on models or options. It means that the features are not supported (see "Variety feature"...
  • Page 236 Printing features Linux printing Automatic/manual duplex printing may not be available depending on models. You can alternatively use the lpr printing system or other applications for odd-even printing. Some features may not be available depending on models or options. It •...
  • Page 237 Printing features Printing files Select your machine on the available printers list and click Properties. The Printer Properties window appears. You can print many different types of files on your machine using the standard CUPS, directly from the command line interface. The CUPS lpr utility allows you The following five tabs display at the top of the window: to do that, but the driver’s package replaces the standard lpr tool by a much •...
  • Page 238: Scan Features

    • The maximum resolution that can be achieved depends upon various • Samsung Easy Document Creator: You can use this program to scan factors, including computer speed, available disk space, memory, the images or documents (see "Scanning with Samsung Easy Document size of the image being scanned, and bit depth settings.
  • Page 239 • Basic tab: Contains settings related to general scan and device If you see Not Available message, check the port connection, or select Enable Scan from Device Panel in Samsung Easy Printer Manager > settings. • Image tab: Contains settings related to image altering.
  • Page 240 Scan features ID is the same ID as the registered scan ID for Samsung Easy Printer • Scanning to WSD Manager > Switch to advanced mode > Scan to PC Settings. Scans the originals and saves the scanned data on a connected computer if the Password is the 4 digit number registered password for Samsung Easy •...
  • Page 241 Scan features Select the option you want and press OK. • The IP address for WSD printer is http://IP address/ws/ (example: http:// 111.111.111.111/ws/). Scanning begins. • If no WSD printer is displayed in the list, click The printer that I want isn't listed >...
  • Page 242 WIA driver allows you to scan and easily adjust images without using additional software: Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. The WIA driver works only on Windows OS (not supported Windows 2000) with a USB port.
  • Page 243 (see "Loading originals" on Scanning with Samsung Scan Assistant page 51). You need to download Samsung Scan Assistant software from the Samsung From the Start menu select Programs or All Programs. website to install the printer software (http://www.samsung.com > find your •...
  • Page 244 Scan features Select the option you want. Select the Help menu or click the button from the window and click on Scan and save your scanned image. any option you want to know about. If scanning does not operate in Image Capture, update Mac OS to the latest Set the scan options.
  • Page 245 Image Capture operates properly Mac OS X 10.4.7 or higher. • For more information, refer to the Image Capture’s help. • You can scan using Samsung Scan Assistant software. Open the Applications folder > Samsung folder > Samsung Scan Assistant. 4. Special Features...
  • Page 246 Scan features Select the scanner on the list. The document is scanned and the image preview appears in the Preview Pane. Click Properties. Drag the pointer to set the image area to be scanned in the Preview Pane. Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals"...
  • Page 247 Scan features Editing an image with Image Manager The Image Manager application provides you with menu commands and tools to edit your scanned image. 4. Special Features...
  • Page 248: Fax Features

    Fax features • For basic faxing features, refer to the Basic Guide (see "Basic faxing" on Redialing the fax number page 67). • This function is not supported for CLX-330x/CLX-330xW series (see Press (Redial/Pause) button on the control panel. "Control panel overview" on page 24). Select the fax number you want.
  • Page 249 Click Send. You can send a fax from your computer without going to the machine. To send a fax from your computer, the Samsung Network PC Fax program must be installed. This program will be installed when you installed the printer driver.
  • Page 250 Fax features Delaying a fax transmission If you set a time earlier than the current time, the fax will be sent at that time on the following day. You can set your machine to send a fax at a later time when you will not be present.
  • Page 251 Fax features Canceling a reserved fax job Sending a priority fax Press (fax) > (Menu) > Fax Feature > Cancel Job on the control This function is used when a high priority fax need to be sent ahead of reserved panel.
  • Page 252 Fax features Forwarding a received fax Forwarding a sent fax to another destination You can set the machine to forward the received or sent fax to other destination You can set the machine to forward the received or sent fax to other destination by a fax.
  • Page 253 PC > Forward the control panel. Press (fax) > (Menu) > Fax Setup > Receiving > Receive Mode Open the Samsung Easy Printer Manager. on the control panel. Select the appropriate machine from the Printer List. Select the option you want.
  • Page 254 Fax features Receiving in Answering Machine/Fax mode To use the Ans/Fax mode, attach an answering machine to the EXT socket on the back of your machine. To use this mode, you must attach an answering machine to the EXT socket on •...
  • Page 255 Fax features Receiving faxes with an extension telephone This setting may not be available depending on your country. When you are using an extension telephone connected to the EXT socket, you Select (fax) > (Menu) > Fax Setup > Receiving > DRPD Mode can receive a fax from someone you are talking to on the extension telephone, >...
  • Page 256 Fax features Receiving in secure receiving mode Receiving faxes in memory Since your machine is a multi-tasking device, it can receive faxes while you are This feature may not be available depending on model or optional goods making copies or printing. If you receive a fax while you are copying or printing, (see "Features by model"...
  • Page 257 • Samsung Easy Color Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Printer Manager • Using Samsung Easy Document Creator • Using Samsung Printer Status • Using the Linux Unified Driver Configurator...
  • Page 258: Easy Capture Manager

    Easy Capture Manager • This feature may not be available depending on model or optional goods (see "Software" on page 8). • Available for Windows OS users only (see "Software" on page 8). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 5.
  • Page 259: Samsung Easy Color Manager

    Samsung Easy Color Manager Samsung Easy Color Manager helps users do fine adjustments with 6 color tones and other properties, such as brightness, contrast, and saturation. Color tone changes can be saved as a profile and can be used from the driver or from inside of the machine.
  • Page 260: Samsung Anyweb Print

    This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
  • Page 261: Easy Eco Driver

    Easy Eco Driver With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you simple editing such as removing images and texts, and more. You can save frequently used settings as a preset. Available for Windows OS users only.
  • Page 262: Using Syncthru™ Web Service

    Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. If it’s your first time logging into SyncThru™ Web Service you need to log-in as an administrator.
  • Page 263 Usage Counters: Shows the usage count by print types: simplex and setting contact information for sending emails. You can also connect to duplex. Samsung website or download drivers by selecting the Link menu. • Current Settings: Shows the machine’s and network’s information.
  • Page 264 Using SyncThru™ Web Service Setting the system administrator’s information This setting is necessary for using the e-mail notification option. Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. Start a web browser, such as Internet Explorer, from Windows.
  • Page 265: Using Samsung Easy Printer Manager

    Printer list The Printer List displays printers installed on your computer and network printers added by network Select Start > Programs or All Programs > Samsung Printers > Samsung discovery (Windows only). Easy Printer Manager > Samsung Easy Printer Manager.
  • Page 266 Using Samsung Easy Printer Manager Printer This area gives you general information about your Quick links Displays Quick links to machine specific functions. This information machine. You can check information, such as the machine’s section also includes links to applications in the advanced model name, IP address (or Port name), and machine settings.
  • Page 267 Using Samsung Easy Printer Manager Fax to PC Settings Advanced settings user interface overview This menu includes settings related to the basic fax functionality of the selected device. The advanced user interface is intended to be used by the person responsible for managing the network and machines.
  • Page 268: Using Samsung Easy Document Creator

    Using Samsung Easy Document Creator Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax. Whether you’re a student needing to organize research from the library or a stay-at-home mom sharing scanned pictures from last year’s birthday party, Samsung Easy...
  • Page 269: Using Samsung Printer Status

    Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s...
  • Page 270 Using Samsung Printer Status Option You can set printing job alert related settings. Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.
  • Page 271: Using The Linux Unified Driver Configurator

    Opening Unified Driver Configurator Double-click the Unified Driver Configurator on the desktop. You can also click the Startup Menu icon and select Samsung Unified Driver > Unified Driver Configurator. Click each button on the left to switch to the corresponding configuration window.
  • Page 272 Using the Linux Unified Driver Configurator Switches to Printers configuration. Printers configuration Shows all of the installed machines. Printers configuration has the two tabs: Printers and Classes. Shows the status, model name, and URI of your machine. The printer control buttons are, as follows: Printers tab •...
  • Page 273 Using the Linux Unified Driver Configurator Classes tab Ports configuration The Classes tab shows a list of available machine classes. In this window, you can view the list of available ports, check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason.
  • Page 274 6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Copying problems • Scanning problems • Faxing problems •...
  • Page 275: Paper Feeding Problems

    Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...
  • Page 276: Power And Cable Connecting Problems

    Power and cable connecting problems Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first. If the machine has a (Power/Wakeup) button on the control, or the connection cable between the press it.
  • Page 277: Printing Problems

    Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power/ print. Wakeup) button on the control, press it. The machine is not selected as the default Select your machine as your default machine in Windows.
  • Page 278 Printing problems Condition Possible cause Suggested solutions The machine does not The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. print. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning.
  • Page 279 Printing problems Condition Possible cause Suggested solutions The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer.
  • Page 280 Printing problems Condition Possible cause Suggested solutions The machine does not Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see print special-sized paper, "Opening printing preferences" on page 57). such as billing paper.
  • Page 281: Printing Quality Problems

    Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print •...
  • Page 282 Printing quality problems Condition Suggested solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 91). •...
  • Page 283 Printing quality problems Condition Suggested solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the imaging unit inside the machine has probably been scratched. Remove the imaging unit and install a new one (see "Replacing the imaging unit" on page 87). If white vertical streaks appear on the page: •...
  • Page 284 Printing quality problems Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The imaging unit may be damaged. If you still have the same problem, remove the imaging unit and, install a new one (see "Replacing the imaging unit"...
  • Page 285 Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
  • Page 286 Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
  • Page 287 Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 91). • Check the paper type and quality. • Remove the imaging unit and then, install a new one (see "Replacing the toner cartridge" on page 83). If the problem persists, the machine may require repair.
  • Page 288 Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...
  • Page 289: Copying Problems

    Copying problems Condition Suggested solutions Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page 61). Smears, lines, marks, or spots •...
  • Page 290: Scanning Problems

    Scanning problems Condition Suggested solutions The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 51). •...
  • Page 291: Faxing Problems

    Faxing problems Condition Suggested solutions The machine is not working, • Unplug the power cord and plug it in again. there is no display, or the • Ensure that there is power being supplied to the electrical outlet. buttons are not working. •...
  • Page 292 Faxing problems Condition Suggested solutions Some of the words on an The fax machine sending the fax had a temporary document jam. incoming fax are stretched. There are lines on the originals Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 94). you sent.
  • Page 293: Operating System Problems

    Operating system problems Common Windows problems Condition Suggested solutions “File in Use” message appears Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. during installation. “General Protection Fault”, Close all other applications, reboot Windows and try printing again. “Exception OE”, “Spool 32”, or “Illegal Operation”...
  • Page 294 Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
  • Page 295 Operating system problems Common Linux problems Condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device.
  • Page 296 Operating system problems Condition Suggested solutions I cannot scan via Gimp Front- Check if Gimp Front-end has Xsane:Device dialog. on the Acquire menu. If not, you should install Xsane plug-in for Gimp on the your end. computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detailed information, refer to the Help for Linux distribution CD or Gimp Front-end application.
  • Page 297 Operating system problems Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. Problem Possible cause Solution...
  • Page 298 • Installing the driver locally • Installing the driver over the network • Installing the driver over the wireless network • Uninstalling the driver • Using Samsung Printer Experience • Accessing management tools • Installing accessories • Troubleshooting • The screen may appear somewhat different depending on the model or interface in use.
  • Page 299: Understanding The Screen

    Understanding the screen Windows 8 provides both the new Start screen mode and the Desktop screen mode of the existing OS. Start Screen Desktop Screen Quick Guide for Windows 8 User...
  • Page 300: System Requirements

    System requirements Requirement (recommended) Operating Free HDD system Space ® ® ® 1 GB (2 GB) 16 GB Windows 8 Intel Pentium IV 1 GHz 32-bit or 64-bit processor or higher ® • Support for DirectX 9 graphics with 128 MB memory (to enable the Aero theme).
  • Page 301: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer • If you want to install Samsung’s printer management tools, you need to using the cable. install them using the supplied software CD (see "From the Desktop Screen"...
  • Page 302 Installing the driver locally From the Desktop Screen If you install the driver using the supplied software CD, you cannot use the installed driver from the Start screen. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, from Charms, select Search >...
  • Page 303: Installing The Driver Over The Network

    • Machine that do not support networking will not be able to use this feature (see "Rear view" on page 23). • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD (see "From the Desktop •...
  • Page 304 Installing the driver over the network From the Desktop Screen If you install the driver using the supplied software CD, you cannot use the installed driver from the Start screen. Make sure that the machine is connected to the network and powered on.
  • Page 305: Installing The Driver Over The Wireless Network

    >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD (see "From the Desktop • You must set up for wireless network using the supplied software CD in Screen"...
  • Page 306 Installing the driver over the wireless network From the Desktop Screen If you install the driver using the supplied software CD, you cannot use the installed driver from the Start screen. Turn on your computer, access point, and machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, from Charms, select Search >...
  • Page 307: Uninstalling The Driver

    Follow the instructions in the window. Follow the instructions in the window. • If you cannot find a Samsung Printer Software tile, unintstall from the desktop screen mode (see "From the Desktop Screen" on page 307). • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...
  • Page 308: Using Samsung Printer Experience

    Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
  • Page 309 Internet to use this feature. From the Charms, select Devices. Visit Samsung Links to Samsung printer website. You need to be Select your printer from the list connected to the Internet to use this feature. Select the printer settings, such as the number of copies and orientation.
  • Page 310 Using Samsung Printer Experience Click the Print button to start the print job. Opening more settings The screen may appear somewhat different depending on the model or options. You can set up more printing parameters. Open the document you want to print.
  • Page 311 Using Samsung Printer Experience Basic tab Advanced tab Paper settings Basic This option allows you to set the basic paper handling specifications. This option allows you to choose the basic printing settings such as copies, orientation, and document type. Layout settings Eco settings This option allows you to set the various ways to layout your documents.
  • Page 312 Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 51). Click the Samsung Printer Experience tile on the Start screen. Click Scan ( Set up the scanning parameters such as image type, document size, and Job Accounting resolution.
  • Page 313 Using Samsung Printer Experience Adjust the prescanned image with scanning operation functions such as rotate and mirror. Click Scan ( ) and save the image. • When you place the originals in the ADF (or DADF), Prescan ( ) is not available.
  • Page 314: Accessing Management Tools

    Accessing management tools Samsung provides a variety of management tools for Samsung printers. For more information on each tool, refer to "Useful Management Tools" on page 257. From the Charms, select Search > Apps. Find Samsung Printers. Under Samsung Printers, you can see installed management tools.
  • Page 315: Installing Accessories

    Installing accessories When you install optional devices, such as optional tray, memory, etc, this machine automatically detects and sets the optional devices. If you cannot use the optional devices you installed in this driver, you can set the optional devices in Device Settings to use.
  • Page 316: Troubleshooting

    Troubleshooting Problem Suggested Solutions Samsung Printer Samsung Printer Experience is not installed. Experience is not shown Download the app. from the Windows Store and when you click more install it. settings. Machine information is Check the Printer properties. Click the Ports tab.
  • Page 317 Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. 02-201-24-18 www.samsung.com/ be/support (Dutch) Country/Region Customer Care Center WebSite BELGIUM www.samsung.com/ 021 36 11 00 www.samsung.com/...
  • Page 318 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 1-800-SAMSUNG (726-7864) www.samsung.com/ 8009 4000 only from landline, toll www.samsung.com/ CYPRUS ca/support(English) free gr/support CANADA www.samsung.com/ 800-SAMSUNG (800-726786) www.samsung.com/ CZECH ca_fr/support (French) cz/support 800-SAMSUNG (726-7864) www.samsung.com/ 70 70 19 70 www.samsung.com/...
  • Page 319 (Spanish) 0180 6 SAMSUNG bzw. www.samsung.com/ HONDURAS www.samsung.com/ de/support 0180 6 7267864* latin_en/support [HHP] 0180 6 M SAMSUNG bzw. (English) GERMANY 0180 6 67267864* (*0,20 €/Anruf (852) 3698 4698 www.samsung.com/ aus dem dt. Festnetz, aus dem hk/support (Chinese) Mobilfunk max. 0,60 €/Anruf) HONG KONG www.samsung.com/...
  • Page 320 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 0680SAMSUNG (0680-726-786) www.samsung.com/ 0800 545 545 www.samsung.com/ KENYA HUNGARY hu/support support 0680PREMIUM (0680-773-648) 183-CALL (183-2255) www.samsung.com/ 1800 3000 8282 - Toll Free www.samsung.com/ INDIA ae/support (English) in/support...
  • Page 321 (English) 020 405 888 www.samsung.com/ MONTENEGRO 815 56480 www.samsung.com/ support NORWAY no/support 080 100 2255 www.samsung.com/ MOROCCO 800-SAMSUNG (800 - 726 7864) www.samsung.com/ n_africa/support ae/support (English) OMAN 847267864 / 827267864 www.samsung.com/ www.samsung.com/ MOZAMBIQUE support ae_ar/support (Arabic) 01-2399888 www.samsung.com/ MYANMAR 0800-Samsung (72678) www.samsung.com/...
  • Page 322 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 009-800-542-0001 www.samsung.com/ 1-800-682-3180 www.samsung.com/ latin/support latin/support (Spanish) (Spanish) PARAGUAY PUERTO RICO www.samsung.com/ www.samsung.com/ latin_en/support latin_en/support (English) (English) 0-800-777-08 www.samsung.com/ 800-CALL (800-2255) www.samsung.com/ PERU pe/support ae/support (English) QATAR www.samsung.com/...
  • Page 323 0094115900000 www.samsung.com/ latin_en/support 1969 www.samsung.com/ SUDAN (English) support 444 77 11 www.samsung.com/ 0771 726 7864 (SAMSUNG) www.samsung.com/ TURKEY SWEDEN tr/support se/support 80-1000-12  www.samsung.com/ 0800 726 78 64 (0800-SAMSUNG) www.samsung.com/ TUNISIA n_africa/support ch/support (German) SWITZERLAND www.samsung.com/ ch_fr/support (French) Contact SAMSUNG worldwide...
  • Page 324 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 800-SAMSUNG (800 -726 7864) www.samsung.com/ 8-10-800-500-55-500 www.samsung.com/ UZBEKISTAN ae/support (English) support U.A.E www.samsung.com/ 0-800-SAMSUNG (726-7864) www.samsung.com/ VENEZUELA ae_ar/support (Arabic) ve/support 0330 SAMSUNG (7267864) www.samsung.com/ 1800 588 889 www.samsung.com/...
  • Page 325 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
  • Page 326 Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
  • Page 327 Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
  • Page 328 Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.
  • Page 329 Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
  • Page 330 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
  • Page 331 Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
  • Page 332 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
  • Page 333 Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
  • Page 334 Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
  • Page 335 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
  • Page 336 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
  • Page 337 Index outside scan unit adding documents to a reserved fax accessing cleaning a machine management tools canceling a reserved fax job control panel address book delaying a fax transmission convention editing forwarding a received fax to another copy group editing destination general setup registering...
  • Page 338 Index printer properties using special media scanning general icons unifled driver configurator general settings network linux scanning glossary driver installation loading google cloud printing Linux paper in the tray1 special media Windows loading originals id copy general setup installation installing environment accessories IPv6 configuration SetIP program...
  • Page 339 Linux copying problems Scan Assitant printer preferences faxing problems scan feature Linux paper feeding problems 275 printer status Scanning scanning problems general information Scanning with Samsung Easy Document Creator printing scanning Index...
  • Page 340 Index basic information estimated life Linux scanning handling instructions watermark Mac scanning non-Samsung and refilled create Scanning from image editing program 241 redistributing toner delete storing edit USB flash memory tray Windows service contact numbers adjusting the width and length...
  • Page 341 Index disconnectiong PBC mode wireless network network cable Index...

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