Troubleshooting; Checkpoints - Samsung WD19N8710K Series User Manual

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try
the suggestions.
Problem
Does not start.
Water supply is
insufficient, or no
water is supplied.
After a cycle,
detergent remains
in the detergent
drawer.
Excessive vibrations
or makes noise.
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• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Press START/PAUSE to start the washing machine.
• Make sure Child Lock
• Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• Check the fuse or reset the circuit breaker.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Make sure the washing machine is running with sufficient
water pressure.
• Make sure the detergent is added to the centre of the
detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector
is in the upper position.
• Remove the rinse cap and clean the detergent drawer.
• Make sure the washing machine is installed on a level, solid
floor that is not slippery. If the floor is not level, use the
levelling feet to adjust the height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other
object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or filter case.
Action
is not activated.
6/18/2019 5:27:19 PM