Heat & Glo 350X-AU Owner's Manual page 20

Power Outage
• If fireplace battery backup system IS installed at time of
power outage, fireplace operation will not be interrupted.
• If fireplace battery backup system IS NOT installed at
time of power outage, fireplace will shut off. To resume
fireplace operation, install battery backup.
NOTICE: Battery polarity must be correct or module
damage will occur.
Manual Fireplace Shutoff
In the unlikely event that the remote wall switch malfunc-
tions and will not turn off the fireplace, call your dealer
for service assistance. In the meantime, you may choose
one of the following actions to turn off the fireplace:
CAUTION! Risk of burns! Fireplace surfaces are hot
when operating and during cool down. Use care and
wear gloves when opening the front and accessing com-
ponents inside the fireplace.
Frequently Asked Questions/Troubleshooting
Symptom
Remote control will not transmit
Control module will not take
commands from remote control
Fireplace shuts down after extended
periods
Fireplace is on but will not shut off
with the remote control
20
Possible Cause
Batteries
Remote control is in Child
Lock mode
Buttons not being pressed
firmly
Control module is not in
"REMOTE" mode
Control module and remote
control are not programmed
to each other
Control module is un-
plugged. In case of power
outage, backup batteries
are depleted or missing
Built-in timer
External wired wall switch
Remote control or control
module failure
Heat & Glo • 350X-AU, 550X-AU Owner's Manual • 2279-981 Rev. M • 4/23
Check remote screen for battery level indicator, replace
the batteries if low battery is indicated (See Figure 3.13).
Turn off the control module:
• Open or remove the decorative front to access the control
module.
• Move switch to OFF (See Figure 3.6).
Disconnect power to the control module:
• Open or remove the decorative front to access power
cord and/or back-up batteries.
• Unplug the control module and/or remove back-up
batteries.
Shut off gas to the appliance:
• Open or remove the decorative front and locate the gas
shut-off valve to the left of the gas control.
• Rotate the shut off valve 90 degrees to turn off gas supply.
Turn off power to the fireplace (if back-up batteries
are not installed):
• Locate house circuit breaker for fireplace.
• Turn off the circuit breaker.
Corrective Action
Verify batteries are functional and installed correctly.
Disengage Child Lock mode.
Press button firmly for one to two seconds to ensure transmis-
sion to module.
Ensure module switch is set to REMOTE.
The control module will beep when it successfully receives a
command. If it does not beep, clear module memory and repro-
gram the remote control.
If the transmission indicator comes on when power button is
pressed, verify that the control module is plugged in the fire-
place junction cord located in the controls area. Also verify that
the batteries are installed in the battery pack.
The fireplace will automatically shut down after nine hours of
continuous operation if it does not receive a command from
the remote.
The fireplace cannot be turned off by remote if an external
wired switch is installed and in the ON position. Turn external
wall switch to OFF.
At control module, turn off fireplace by sliding the ON/OFF/
REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is
hot. Use caution when accessing module.