Firmware Upgrade; Troubleshooting - Samsung DVD-P365H User Manual

REFERENCE
REFERENCE

Firmware upgrade

Introduction
Samsung will often support the software upgrade to
improve the performance of this unit to the latest
status, through Samsung Internet Site
(www.samsung.com).
Because the specially new mpeg4 codec continues and
it is appearing. What improvements are made depends
on the upgrade software you are using as well as the
software that your DVD-player contained before the
upgrade.
How to make an upgrade disc
Write the downloaded file onto a blank CD-R or CD-
RW disc, using the following settings:
1. You have to download a new file through Download Center
of Samsung Internet Site (www.samsung.com).
2. Write the file to Disc using CD-RW of your computer.
Note
- File System CD-ROM ISO Level
- Character set ISO 9660
- Finalized, single session
- Write speed low
Upgrade procedure
1. Open the disc tray. Place the disc on the tray. Close the
tray. The Firmware upgrade screen appears.
Firware upgrade
appears on the display
30
2. Press the / buttons to select Total, then press the
ENTER button.
Firware upgrade starts
- In the middle of the writing, the tray will open
automatically. After taking out the disc, please wait for
about 2 minutes.
- If the unit was succesfully updated, the unit will turn off
and on after closing the tray automatically. When the
unit turns on, this screen will display.
3. Press the number buttons to select the desired language
Press 1 for English
Touche 2 pour Français
Drücken Sie 3 für Deutsch
Pulsar 4 para Español
Premere 5 per Italiano
Druk op 6 voor Nederlands
Note
- If the "Select Menu Language" doesn't appear,
please contact to "Samsung Service Center".
- Do not press any button and unplug the power
code during upgrade.
- The upgrade procedure may change, refer to
the web site (www.samsung.com).

Troubleshooting

Before requesting service (troubleshooting), please check the following.
Problem
• Check the batteries in the remote control.
They may need replacing.
No operations can be
• Operate the remote control at a distance of no more than 20 feet.
performed with the
• Remove batteries and hold down one or more buttons for several minutes to drain
remote control.
the microprocessor inside the remote control to reset it. Reinstall batteries and try
to operate the remote control again.
• Ensure that the disc is installed with the label side facing up.
Disc does not play.
• Check the region number of the DVD.
• 5. 1 channel sound is reproduced only when the following conditions are met :
1) The DVD player is connected with the proper Amplifier
5.1 channel sound is
not being reproduced.
2) The disc is recorded with 5.1 channel sound.
• Check whether the disc being played has the "5.1 ch" mark on the outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
The icon appears
1. The DVD's software restricts it.
on screen.
2. The DVD's software doesn't support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is out of range.
Disc Menu doesn't appear.
• Check if the disc has a Menu.
Play mode differs from the
• Some of the functions selected in the Setup Menu may not work properly if the
Setup Menu selection.
disc is not encoded with the corresponding function.
The screen ratio
• The Screen Ratio is fixed on your DVDs.
cannot be changed.
• Make sure you have selected the correct Digital Output in the Audio Options
No audio.
Menu.
• Press the
button on the front panel for more than 5 seconds under no disc
The screen is blocked
inside. All settings will revert to the factory settings.
• Press the button on the front panel for more than 5 seconds under no disc
Forgot password
inside. All settings including the password will revert to the factory settings. Don't
use this unless absolutely necessary.
• Go to the contents and find the section of the instruction book that contains the
If you experience
explanations regarding the current problem, and follow the procedure once again.
other problems.
• If the problem still cannot be solved, please contact your nearest authorized ser-
vice center.
• Make sure that the disc is not dirty or scratched.
The picture is noisy or
distorted • Clean the disc.
Page
Action
P3
P5
P 15
P26~27
P24~29
P27~28
P26~27
P16
P28~29
P2
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