Network Connection Problems - SMC Networks SMC2862W-G EZ Connect User Manual

Troubleshooting

Network Connection Problems

There may be a network connection problem if the LED on
the card does not light, or if you cannot access any network
resources from the computer. Check the following items
before contacting SMC Technical Support.
•
Make sure the correct network card driver is installed for your
operating system. If necessary, try uninstalling and reinstalling
the driver. To do this, first go into the Device Manager, select
Network Adapters, and remove the SMC adapter. Then open
up your Start Menu, go to Programs, click the [SMC2862W-G
54Mbps WLAN Utility] program folder and choose [Uninstall].
Reboot the machine when the uninstall is complete. Once you
have booted up again, the OS may ask for the SMC Driver CD
again. Insert your Driver CD and browse to the driver path
again. Then install the utility program again.
•
If you are using Windows XP and you cannot get the Wireless
Zero Configuration to start or you simply do not see any
wireless functionality on your system, the service may have
been disabled by a third party application. Please check
with Microsoft for assistance on re-enabling the service.
•
Make sure the computer and other network devices are
receiving power. If you suspect a power outlet to be faulty,
plug another device into it to verify that it is working.
•
If your wireless station cannot communicate with a computer
on the Ethernet LAN when configured for Infrastructure mode,
try changing the wireless channel on the AP. Make sure the
SSID is the same as that used by the AP for a station with
roaming disabled, or the same as that used by the AP's
in the extended service set (ESS).
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