Network Connection Problems - SMC Networks Tiger Card SMC10GPCIe-10BT User Manual

Troubleshooting

Network Connection Problems

There may be a network connection problem if LEDs on the card's bracket do not
turn on, or if you cannot access any network resources from the computer. Check
the following items before contacting SMC Technical Support.
• Be sure you are using the appropriate cable, and that the length of any cable does
not exceed the specified lengths listed in the section "Cable Types" on page B-1.
• Inspect all network cables and connections. Make sure the network cable is
securely attached to the card's connector.
• Make sure the correct network card driver is installed for your operating system. If
necessary, try reinstalling the driver.
• Make sure the computer and other network devices are receiving power. If you
suspect a power outlet to be faulty, plug another device into it to verify that it is
working.
• If you cannot access a service on the network, check that you have enabled and
configured the service correctly. If you cannot connect to a particular server,
ensure that you have access rights and a valid ID and password.
• If you cannot access the Internet, be sure you have configured your system for
TCP/IP and configured the IP address, mask and gateway correctly.
A-2