Alcatel onetouch 2000X - Cell Phone Quick Start Guide

Introduction

For more information about how to use the phone, please go to www.alcatelonetouch.com to download complete user manual. Moreover, from the website you can also consult FAQ, realize software upgrade, etc.

This product meets applicable national SAR limits of 2.0 W/kg.
When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or www.sar-tick.com otherwise maintain a distance of 10 mm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call.

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use.

Your mobile

Keys

1. Send key
2. End key
3. Voicemail key

6. Volume key
7. Torch (Switch on/off)

	From Idle screen: Press: Access FM radio
	From Idle screen: Access main menu
	Send key Pick up/Send a call Press: Enter Call log (From Idle screen) Press to confirm an option
	Press: End a call Return to the Home screen Delete character (In Edit mode) Press and hold: Power on/off Press and hold: Access your voicemail
	From Idle screen Press: 0 Press and hold: "+/P/W" In Edit mode Press: Access symbols table Press and hold: 0
	From Idle screen Press: * In Edit mode: Press: Change input methods Press and hold: Access language list
	From Idle screen Press: # In Edit mode Press: (space)

Status bar icons

	Battery charge level.
	Vibrate alert: your phone vibrates, but does not ring or beep with the exception of the alarm.
	Call forwarding activated: your calls are forwarded.
	Alarm or appointments programmed.
	Level of network reception.
	Missed calls.
	Radio is on.
	Roaming.
	SMS unread.
	Silence mode: your phone does not ring, beep or vibrate with the exception of the alarm.
	(Flickering) Message list is full: your phone cannot accept any new messages. You must access the message list and delete at least one message on your SIM card.
	Flight mode.

The icons and illustrations in this guide are provided for informational purposes only.

Getting started

Set-up

Removing or installing the back cover

Installing or removing the battery

Insert and click the battery into place, then close the telephone cover.
Unclip the cover, then remove the battery.

Inserting or removing the SIM card
You must insert your SIM card to make phone calls.

Place the SIM card with the chip facing downwards and slide it into its housing. Make sure that it is correctly inserted. To remove the card, press and slide it out.

Charging the battery

Connect the battery charger to your phone and mains socket respectively.

To reduce power consumption and energy waste, when battery is fully charged, disconnect your charger from the plug; reduce the backlight time, etc.

Power on your phone

Hold down the key until the telephone powers on.

Power off your phone

Hold down the key from the Home screen.

Calls

Making a call

Dial the desired number then press the key to place the call. If you make a mistake, you can delete the incorrect digits by pressing the key.
To hang up the call, press the key.

Making an emergency call
If your phone is covered by the network, dial emergency number and press the key to make an emergency call. This works even without a SIM card and without typing the PIN code or unlocking the keypad.

Calling your voicemail

To access your voicemail, hold down the key.

Receiving a call

When you receive an incoming call, press the key to talk and then hang up using the key.

Messages

Write message

From the main menu select "Messages" to create a text message.
While writing a message, select "Options" to access all the messaging options.
You can type a message, or you're also able to insert a pre-defined message from "Insert template".
You can save any messages that you send often to "Drafts".

An SMS message of more than a certain number of characters (the number of characters depends on your language) will be charged as several SMS. Specific letters (accent) will increase the size of the SMS, this may cause multiple SMS to be sent to your recipient.
Contact your network operator to check service availability.

Contacts

Consulting your contacts

You can access to this function by selecting "Contacts" from the main menu.

Adding a contact

You can add a new contact to phone or SIM card by selecting "Add contact".

FM Radio

Your phone is equipped with a radio ⁽¹⁾ with RDS ⁽²⁾ functionality. You can use the application as a traditional radio with saved channels or with parallel visual information related to the radio program on the display, if you tune to stations that offer Visual Radio service. You can listen to it while running other applications.
⁽¹⁾ The quality of the radio depends on the coverage of the radio station in that particular area. ⁽²⁾ Depending on your network operator and market.

Others

My files

You will have an access to all audio stored in phone or SD card in My files.

Inserting and removing SD card:

Firstly, release the microSD card holder. Then insert the microSD card with the golden contact downward. Finally, turn down the microSD holder.

Alarm

Your mobile phone has a built-in alarm clock with a snooze feature.

Calendar

Once you enter this menu from "Others", there is a monthly-view calendar for you to keep track of important meetings, appointments, etc. Days with events entered will be marked in color.

Voice alarm

With this menu, you may create the voice file and set it as the alarm.

SOS

When enter in SOS, press "Help" will pop up help information.

SOS contacts

To add an SOS number to your SOS contacts, please select "select "Others\SOS\SOS contacts\No contact" and press "Edit", then you can edit your SOS numbers (5 numbers can be defined).

SOS message

From the main menu select "Others\SOS\SOS message" to create an SOS message.
When required, a long press (2 seconds) of the button will send out your pre-set SOS message automatically and emit a loud alert sound, the backlight will flash at the same time.
Once an SOS message is sent, the phone will dial the pre-set SOS numbers automatically. Any call is answered or press again, SOS will be deactivated.

Activated

Press the switch On/Off to activate the default SOS function.

Voice Assist Dialing

Switch On/Off to choose if activate the Voice Assist Dialing.

Call log

You can access your call memory by pressing from the idle screen, and you will see Outgoing call(s), missed call(s) and Answered call(s).

Services

Contact your network operator to check service availability.

Calculator

Enter a number, select the type of operation to be performed by using the up or down key, and enter the second number. Then press Equal to display the result.

Settings

From the main menu, select the menu icon and select the function of your choice in order to customise your telephone: Phone settings, Call settings, Security, Network selection, Restore default ⁽¹⁾, Profiles, Regulatory & Safety.

Making the most of your mobile

ONE TOUCH Upgrade
Using ONE TOUCH Upgrade tool you can update your phone's software from your PC.
Download ONE TOUCH Upgrade from ALCATEL ONE TOUCH website (www.alcatelonetouch.com) and install it on your PC. Launch the tool and update your phone by following the step by step instructions (refer to the User Guide provided together with the tool).
Your phone's software will now have the latest software.

All personal information will be permanently lost following the update process.
⁽¹⁾ Make the phone's settings recover to its default value. End-user data will not be erased. Enter its default password 1234 to confirm to restore and reboot.
Supported Operating Systems Windows XP/Vista/Windows 7.

Latin input mode

There are two text entry methods that can be used to write messages:

• Normal: this mode allows you to type a text by choosing a letter or a sequence of characters.
• Predictive with the eZi mode: this mode speeds up the writing of your text.

Keypad inputting:

	Press: Access symbols table
	Press: Change input methods
	Press: Enter a space:

Troubleshooting

Before contacting the service centre, you are advised to follow the instructions below:

• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its performance.
• Use User Data Format and the ONE TOUCH Upgrade tool to perform phone formatting or software upgrading, (to reset User Data format, hold down # while simultaneously pressing the power on/off key under power off mode). ALL User phone data: contacts, messages and files will be lost permanently. and carry out the following checks:

My phone is frozen or cannot switch on

• Check the battery contacts, remove and reinstall your battery, then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset the phone or ONE TOUCH Upgrade to upgrade software

My phone has not responded for several minutes

• Restart your phone by pressing and holding the key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset the phone or ONE TOUCH Upgrade to upgrade software

My phone turns off by itself

• Check whether your phone is locked when not in use, and make sure you don't accidentally turn off your phone when locking it by pressing the power key.
• Check the battery charge level
• If it still does not work, please use User Data Format to reset the phone or ONE TOUCH Upgrade to upgrade software

My phone cannot charge properly

• Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box
• Make sure your battery is inserted properly and clean the battery contact if it's dirty. It must be inserted before plugging in the charger
• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to +40°C)
• When abroad, check that the voltage input is compatible

My phone cannot connect to a network or "No service" is displayed

• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded

Invalid SIM card

• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available

Unable to make outgoing calls

• Make sure you have dialed a valid number and press the send key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode

The caller's name/number does not appear when a call is received

• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number

I cannot find my contacts

• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the navigation key
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this service
• Make sure this feature does not require an ALCATEL ONE TOUCH accessory

When I select a number from my contacts, the number cannot be dialed

• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I cannot access my voicemail

• Make sure your operator's voicemail number is correctly entered in "Messages\Voicemail"
• Try later if the network is busy

The flickering icon is displayed on my standby screen

• You have saved too many short messages on your SIM card; delete some of them or archive them in the phone memory

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal Unblocking Key)

How to make your battery last longer

• Make sure you follow the complete charge time (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication
• Switch on the backlight upon request