Troubleshooting - Bissell CROSSWAVE X7 CORDLESS PET PRO Manual

Troubleshooting

Below are some of the issues you may run into. If you don't see the issue you're experiencing
below, visit support.BISSELL.com.
Connection Issues
Note: CrossWave® X7 can only connect to 2.4GHz networks. 5GHz is not supported.
Problem Possible Cause
No beeping Not holding the pairing button
noise, no down for the full 5 seconds.
flashing WiFi
icon
Beeping CrossWave may have a bad QR
noise, flashing code.
WiFi icon, no
connection
Machine Issues
Problem Possible Cause
Brush roll window is not latched.
Debris channel in foot is clogged.
Streaking or
loss of suction
Filter is clogged by debris and/
power
or is wet.
Brush roll is wet and dirty.
Clean water tank is empty.
Clean water tank is not seated
properly.
No spray
Brush roll window is not latched.
Not holding trigger to spray
solution.
Clean water tank or lid is
damaged.
Leaking
Dirty water tank is damaged.
Dirty water tank is full.
Battery Battery is too low to run the self-
indicator cleaning cycle.
on digital
display shows
continuous
blinking of 1
LED light
Machine is Charging contacts on the 3-in-1
not charging Docking Station are dirty.
Note: Any other servicing should be performed by an authorized service representative.
Remedies
Release the pairing button, then press for 5
seconds until you hear a single beep. If issue
persists, contact us.
Enter the QR code details manually. If issue
persists contact us.
Remedies
Reinstall brush roll window.
Clean the channel with a paper towel.
Remove debris clogging the filter screen, then
clean and dry the filter.
Clean and dry the brush roll.
Refill tank. Follow steps on page 8.
Remove and reseat tank.
Reinstall brush roll window.
Hold solution spray trigger continuously
while using the machine.
Remove tank from machine and inspect for
damage on tank and/or lid. If damage is
found, contact us.
Remove tank from the machine and inspect
for damage. If damage is found, contact us.
Empty tank. Follow steps on page 10.
Charge the machine for 30 minutes prior to
running.
Use a cloth to wipe the gold charging contacts
on the dock. If issue persists, contact us.
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