Sharp MX-B468P User Manual page 127

Troubleshoot a problem
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
Using the Print Quality Test Pages, check if the distance between
the repeating defects is equal to any of the following:
•
97 mm (3.82 in.)
•
47 mm (1.85 in.)
•
38 mm (1.5 in.)
Does the distance between the repeating defects match any of the
measurements?
Step 2
a
Replace the imaging unit.
b
Print the document.
Do the repeating defects appear?
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b
Print the document.
Is the document printed?
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
Step 3
a
Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b
Print the document.
Is the document printed?
Yes No
Go to step 2. Take note of the
distance, and then
contact your dealer.
Contact your dealer. The problem is
solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Go to step 4.
solved.
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