Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother FAX-1800C Owner's Manual

Troubleshooting and
15
15
Routine Maintenance

Troubleshooting

For technical and operational assistance, you must call the country where you
purchased the fax machine. Calls must be made from within that country.

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this
happens, your fax machine often identifies the problem and displays an error
message. The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
In USA:
In Canada:
Or, visit us at:
ERROR MESSAGE
CHECK
CARTRIDGE
CHECK
ORIGINAL
CHECK PAPER
SIZE
CHECK PAPER
COMM. ERROR
CONNECTION
FAIL
HIGH
TEMPERATURE
COVER OPEN
DISCONNECTED
T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
IMPORTANT
1-800-521-2846
1-800-681-9838
1-514-685-5381 In Montreal
http://solutions.brother.com
ERROR MESSAGES
CAUSE
An ink cartridge is not installed properly.
Original was not inserted or fed properly, or
document was longer than about 40" inches
(90cm).
Your paper is not the correct size.
Fax machine is out of paper.
Poor phone line quality caused a
communication error.
You tried to poll a fax machine that is not in
Polled Waiting mode.
The print head detects high temperature.
Control panel cover or top cover is not
closed completely.
The other party or other party's fax
machine terminated the call.
ACTION
Re-install the ink, seating it properly. See
page 15-16.
See page 15-3.
Reload the correct size of paper, and then
press Black Fax Start.
Add paper, and then press Black Fax Start.
Try the call again. If problem continues,
call the telephone company to check your
phone line.
Verify the other party's polling setup.
Use the fax machine in a cool room or
.
lower the temperature
Open and close the covers.
Try to transmit or receive again.
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