Rca Webtv Canadian Limited Warranty; What Your Warranty Covers; For How Long After Your Purchase; What We Will Do - RCA RW2110 Owner's Manual

RCA WebTV Canadian Warranty

What your warranty covers

Any defect in materials or workmanship.

For how long after your purchase

90 days – Unit exchange, which includes parts and labor.
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91 days to 1 year – Unit exchange, which includes parts only; you pay the labor.
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The warranty for rental units begins with the first rental or 45 days from date of
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shipment to the rental firm, whichever comes first.

What we will do

During the initial 90 days:
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Exchange the Internet Receiver unit with a new or, at our option, refurbished unit.
After the 90 days and within one year:
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Exchange the Internet Receiver unit with a new or, at our option, refurbished unit.
We will bill you a flat exchange charge to replace a defective unit. This charge covers
the labor cost for its repair.
How you get service
Call 1-800-722-9599 and have your unit's date of purchase and model/serial number
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ready. The model/serial number information is on the back of your unit.
A representative will troubleshoot your problem over the phone.
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If the representative determines that you should receive a replacement unit you will
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be provided with a Return Authorization (RA) number and the location of a nearby
exchange point if one exists. No returns will be accepted without the RA number.
To receive a replacement unit before you return yours:
1 Provide your Discover, MasterCard, or Visa account number and expiration date to
your phone representative. This is for security purposes only and your account will
not be charged at this time.
2 We will send you a replacement unit.
3 If you return the unit to us within 14 days from the date you were provided a Return
Authorization number, only items not covered by warranty will be charged to your
account. If your unit is not received within 14 days, the suggested retail value of the
unit will be charged to your credit card. This amount will be credited if the unit is
subsequently received.
4 Ship your defective unit back to us, excluding all accessories, using the replacement
unit's carton. Shipping instructions will be included on the carton along with your
RA number which will allow you to easily ship the unit back to us. Make sure you
insure your shipment in case of damage or loss. Include with the shipment:
Evidence of purchase date, such as a bill of sale, to verify your
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unit's warranty eligibility.
A brief note describing your unit's problem.
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Your name, address and phone number.
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Thomson assumes no responsibility of warranty shipments from the customer to the
factory if not shipped in the manner prescribed by Thomson.
Return transportation, storage, handling, and insurance costs are your responsibility.
We accept no responsibility in case of damage or loss.
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