Table of Contents
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User Guide for the Polycom SoundStation IP 6000 Phone
Installation Configuration
Symptom
The display shows:
"General configuration error
Unsupported configuration
Undo last configuration change."
Power and Startup
Symptom
The display shows "Network Link
is Down."
5 - 2
Problem
The phone installation
configuration is not supported.
Problem
The network cable is not properly
connected.
Corrective Action
Verify that you have installed the phone
and any components correctly:
See
Installing the Phone
•
Check that no more than two
•
microphones are installed.
Contact your system administrator.
•
Corrective Action
Verify that the network cable is properly
connected:
Check the cable termination at the
•
switch or hub (furthest end of the
cable from the phone).
Check that the switch or hub is
•
operational (flashing link/status
lights).
Check if the LAN port is active or
•
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet screen,
scroll to LAN port and verify that it is
Active.
To attempt re-registration with the call
•
server, reboot the phone. For more
information, see your system
administrator.
Contact your system administrator.
•
on page 1-2.
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