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20. Help and Support
20.1. Register your Display
Register your display and enjoy a range of benefits
including full support (including downloads), privileged
access to information about new products, exclusive
offers and discounts, the chance to win prizes and even
participate in special surveys about new releases.
Go to
www.philips.com/TVsupport
20.2. Using Help
Open Help
Press the
key (blue) to open Help immediately. Help
will open on the chapter that is most relevant to what
you are doing or what is selected on display. To look up
topics alphabetically, press the color key
To read the Help as a book, select Book.
You can also open Help in the Quick menu.
Before you execute the Help instructions, close Help.
To close Help, press the color key
For some activities, like Text (Teletext), the color keys
have specific functions and cannot open Help.
Display Help on your tablet, smartphone or computer
To carry out extended sequences of instructions more
easily, you can download the display Help in PDF format
to read on your smartphone, tablet or
computer. Alternatively, you can print the relevant Help
page from your computer.
To download the Help (user manual) go
to
www.philips.com/TVsupport
Quick Menu > Help
You can use more Help functions to diagnose and get
more information about your display.
• Display information - View the Model name, Serial
number and Software version of your display.
• How to - You can see instructions on how to
update display software, connect external devices and
use Smart functions on your display.
• Display diagnose - Run the display diagnose to check
the condition of your display.
• Self-diagnose - You can check if the picture, sound,
network and other settings are working fine.
• Update software - Check available software updates.
Keywords.
Close.
• User manual - Read the user manual for display
information.
• Settings list copy - Copy the display settings on a USB
Flash Drive.
• Troubleshooting - Find a solution for frequent ask
questions.
• Factory settings - Reset all settings to factory settings.
• Reinstall display - Reinstall and redo the
complete display installation.
• Contact info - Show the telephone number or web
address for your country or region.
20.3. Display Diagnose and
Self-diagnose
Display diagnose
You can run the display diagnose test to check the
condition of your display. At the end of the
diagnose, display will clear the cache memory and close
any unused apps to continue the smooth functioning of
your display.
To run the display diagnose test:
1 - Select Quick Menu > Help > Display diagnose
and press OK.
2 - Select Start to run a series of diagnostic tests.
3 - When the test completed, you can view the status of
following items.
- Remote control
- Power
- Picture
- Sound
- External devices
- Network
- Storage
- Clear cache memory
- Apps
4 - Select Close to close the result page and go back to
Display diagnose wizard.
5 - Select Done to exit from Display diagnose, select Self-
diagnose to do other diagnostic check, select View
results to view the result page again.
Self-diagnose
Self-diagnose can help you to do troubleshooting of
your display by checking the configurations of the
display.
To run the Self-diagnose:
1 - Select Quick Menu > Help > Self-diagnose and
press OK.
2 - Select following items to check the configurations.
• Check the display - You can check if the picture, sound
and other settings are working fine..
• Check the network - Check the network connection.
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