Quantum SuperLoader 3A Series User Manual page 79

Error Description
30 POST Failure
31–38 System Monitoring type
events
3A Drive Error
3B Drive Hardware Err
3C Drive Needs Cleaning
3D Drive Error
3E Load Error
Quantum SuperLoader 3A Series User's Guide
Suggested Actions
• Verify that the magazines are fully seated.
• Power cycle.
• If all previous steps fail, contact customer support.
• Check for a
Hard Error
log, power cycle the autoloader and run
Hard Error
the
Loader—Health Check
• Check www.quantum.com
• If all previous steps fail, contact customer support.
• Check the
Drive Log Sense
drive is still logging errors, contact customer support.
• If the drive is logging tray a different piece of media.
• If the drive fails with two different pieces of media,
contact customer support.
• Check the
Drive Log Sense
drive is still logging errors, contact customer support.
• If the drive is logging tray a different piece of media.
• If the drive fails with two different pieces of media,
contact customer support.
• Verify that the cartridge does not have labels or other
matter anywhere on the cartridge except where labels
are expected to be placed.
• Try to load a different piece of media.
• If multiple pieces of media fail, contact customer
support.
Chapter 5 Troubleshooting
Autoloader Troubleshooting
log. If an error displays in the
test.
for firmware updates.
for drive errors. If the
for drive errors. If the
65