Troubleshoot Online; Contact Us; Telephone Technical Support And Repair - 3Com 2800 Series User Manual

Troubleshoot Online

You will find support tools posted on the 3Com web site at
http://www.3com.com/.
3Com Knowledgebase helps you troubleshoot 3Com products. This
query-based interactive tool is located at
http://knowledgebase.3com.com and contains thousands of
technical solutions written by 3Com support engineers.

Contact Us

3Com offers telephone, e-mail and internet access to technical
support and repair services. To access these services for your region,
use the appropriate telephone number, URL or e-mail address.
Find a current directory of contact information posted on the 3Com
web site at http://csoweb4.3com.com/contactus/.

Telephone Technical Support and Repair

To enable telephone support and other service benefits, you must first
register your product at http://eSupport.3com.com/.
Warranty and other service benefits start from the date of purchase,
so it is important to register your product quickly to ensure you get full
use of the warranty and other service benefits available to you.
When you contact 3Com for assistance, please have the following
information ready:
Product model name, part number, and serial number
Proof of purchase, if you have not pre-registered your product
A list of system hardware and software, including revision level
Diagnostic error messages
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a
return authorization number (RMA). Products sent to 3Com, without
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