Troubleshooting; Washer And Components - Kenmore 4941 Series Owner's Manual And Installation Instructions

Error codes
■ "dc" - Unbalanced load prevented your Washer from
spinning .
Redistribute the load, press the Start/Pause Button.
■ "dS" - Door is open when Washer is running .
Close the door tightly and restart the cycle. If the code
reappears, call for service.
■ "FL" - Your Washer failed to lock the door .
Close the door tightly and restart the cycle.
If the code reappears, call for service.
■ "Hr" - Water temperature control problem . (Heater
Control problem)
Call for service.
■ "LE" - Your Washer has tried to fill but has not reached
the proper water level .
Call for service.
■ "LO" - The door will not unlock .
Make sure the door is firmly closed.
Push the Power button to turn off your Washer, then turn it
on again. If the code reappears, call for service.
■ "3E" - Motor not running properly .
Restart the cycle pressing the Start/Pause Button. If the code
reappears, call for service.
■ "nd" - Your washer is not draining . It can also mean that
the unit senses a small clog while draining .
Before calling for service, check the following.
1) Turn off the unit and turn it on again.
2) Select only the Spin Cycle.
3) Press the Start/Pause to drain the water.
If it still does not drain, call for service.
■ "nF" - Your Washer has tried to fill but was unsuccessful .
Turn the machine off. Make sure the water faucets are open
all the way. Turn the machine on to check for kinked hoses.
Turn the machine off. Then turn the machine on again to
check the inlet screens on the fill hoses. If all looks good,
press the Power button to activate the machine.
■ "nF1" - This occurs when high-temperature water is
supplied during the Wool course because the Hot and
Cold valves are incorrectly connected .
■ "PF" - Electric service was lost when the washer was
running .
Restart the cycle by pressing the Start/Pause Button.
■ "OE" - A fault is detected in the water level sensor .
Call for service.
■ "E2" - Jammed Key .
Call for service.
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Kenmore Bigbang_User_03287B_EN.indd 26

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call . . .

Washer and Components

■ "bE" - Motor speed sensor problem .
Restart the cycle.
If the code reappears, call for service.
■ "SF1", "SF2", "SF3" - System Error .
Call for service.
■ "tE" - Temperature sensor problem .
Restart the cycle.
If the code reappears, call for service.
■ "2E" - High/Low voltage detected .
Restart the cycle.
If the code reappears, call for service.
■ "SUd" - Too many suds are detected during the washing
session . The unit is put on hold until the suds are
reduced . Then, the unit will go back to the operation .
When it finishes washing, End and SUd codes will blink in
turn .
To prevent it, cut down on detergents.
Noisy, vibrating, off-balance
■ Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the
washer cabinet.
All four feet of the washer must be in firm contact with the
floor. If the washer is on a pedestal, the washer must be
secured to the pedestal and all four pedestal feet must be in
firm contact with the floor.
■ Washer making a different noise?
As with any new product, you will hear sounds that you are
not accustomed to. You may hear various sounds when the
door is locked or unlocked, and during the washing, rinsing,
or spinning process. Between changes in wash actions,
there will be momentary pauses. You will hear water spraying
and splashing during the wash and rinse cycles. These new
sounds and pauses are part of normal washer operation.
■ Is washer installed on a sturdy and solid floor?
Refer to the "Installation Instructions" for flooring requirements.
Noise and vibration may be reduced by placing a piece of ¾"
(19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
■ Is the washer gurgling or humming?
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
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