HP 250 G1 Maintenance And Service Manual
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HP 250 G1 Maintenance And Service Manual

HP 250 G1 Maintenance And Service Manual

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HP 250 G1 Notebook PC
HP 255 G1 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 250 G1

  • Page 1 HP 250 G1 Notebook PC HP 255 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Right side ................................5 Left side ................................. 6 Front ..................................7 Display ................................... 8 Top ..................................9 TouchPad ............................. 9 Lights ..............................10 Buttons .............................. 11 Keys ..............................
  • Page 6 Packaging and transporting guidelines ............31 Component replacement procedures ......................... 33 Service tag and PCID label ......................... 33 Service tag ........................33 PCID label ........................34 Computer feet ........................... 35 Battery ............................... 36 Display subcomponents (bezel, webcam, panel) ................37 WLAN module ............................
  • Page 7 Recovering using HP Recovery Manager ..................106 What you need to know ....................106 Using the HP Recovery partition to recover (select models only) ....... 106 Using HP Recovery media to recover ................107 Changing the computer boot order ................107 Removing the HP Recovery partition .....................
  • Page 8 viii ENWW...

  • Page 9: Product Description

    HP 250 models (AMD) (Intel) Product name HP 255 G1 Notebook PC √ HP 250 G1 Notebook PC √ Processors AMD processors A6-5200 2.00-GHz processor (1600-MHz memory speed, quad core, 25 W) √ A4-5000 1.50-GHz processor (1600-MHz memory speed, quad core, 15 W) √...
  • Page 10 Category Description HP 255 models HP 250 models (AMD) (Intel) B960 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ Intel Celeron processor 1000M 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B830 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) √...
  • Page 11 √ √ Altec Lansing speakers √ √ Supports Microsoft Premium requirements √ √ HP TrueVision HD webcam (fixed, no tilt with activity LED, 1280×720 by 30 √ √ frames per second Ethernet Integrated 10/100/1000 network interface card (NIC) √ √...
  • Page 12 Taps enabled by default √ √ Power AC adapter requirements 65-W RC V HP Smart AC adapter with localized cable plug support (3-wire √ √ plug with ground pin, supports 3-pin DC connector) Support for the following batteries: √ √...

  • Page 13: External Component Identification

    External component identification Right side Component Description Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is idle. Optical drive eject button Releases the disc tray.

  • Page 14: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 15: Front

    Component Description ● Hard drive light White: A storage device is being accessed. ● Off: No storage device is being accessed. ● (10) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode.

  • Page 16: Display

    Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphone Records sound. Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video.

  • Page 17: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light Amber: The TouchPad is enabled. ● Off: The TouchPad is disabled. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 18: Lights

    Lights Component Description Caps lock light White: Caps lock is on, which switches the keys to all capital letters. Off: Caps lock is off. ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode.

  • Page 19: Buttons

    Buttons Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation.

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with key. Displays system information when pressed in combination with key. Windows 8 logo key Windows 8: Returns you to the Start screen from an open app or the Desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen.

  • Page 21: Bottom

    Bottom Component Description Battery bay Holds the battery. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery release latch Releases the battery from the battery bay.
  • Page 22 Component Description Wireless and memory module Contains the wireless and memory modules. compartment CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components ENWW Computer major components...
  • Page 24 Item Component Spare part number Display assembly (not spared) NOTE: For display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): 698694-xx1 For a detailed list of available keyboards, see Sequential part number listing on page Power button board (includes cable) 689686-001 Top cover (includes TouchPad):...
  • Page 25 Item Component Spare part number ● Models without Windows 8 720634-001 ● Models with Windows 8 Standard 720634-501 ● Models with Windows 8 Professional 720634-601 For use only with models with an AMD E2-1800 processor ● Models without Windows 8 688853-001 ●...
  • Page 26 Item Component Spare part number Intel Core i3 processors (3.0-MB L3 cache, dual core, 35 W): ● 3130M 2.60-GHz processor 713163-001 ● 3120M 2.50-GHz processor 700627-001 ● 3110M 2.40-GHz processor 682417-001 ● 2348M 2.30-GHz processor 713165-001 ● 2328M 2.20-GHz processor 693542-001 Intel Pentium processors (2.0-MB L3 cache, dual core, 35 W): ●...
  • Page 27 Item Component Spare part number (21) Optical drive (includes rear optical drive bracket but does not include optical drive cable or cable bracket) NOTE: The optical drive cable and cable bracket are included in the optical drive cable kit, spare part number 685084-001. DVD±RW Double-Layer SuperMulti Drive 689685-001 Optical drive plastic insert (for use in models without an optical drive;...

  • Page 28: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 689675-001 Webcam/microphone module, HD 703461-001 39.6-cm (15.6-inch), HD, LED, BrightView raw display panel 720510-001 (4a) Top hinge covers (4b) Side hinge covers Hinges (include hinges and left and right hinge covers) 689679-001 Chapter 3 Illustrated parts catalog ENWW...
  • Page 29 Item Component Spare part number Display cable (includes display panel cable and webcam/microphone cable) 689677-001 Antennas (includes wireless antenna cables and transceivers) 689670-001 Display enclosure 720508-001 ENWW Display assembly subcomponents...

  • Page 30: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 750-GB, 5400-rpm 634250-001 640-GB, 5400-rpm 669300-001...

  • Page 31: Plastics Kit

    Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Miscellaneous parts Component Spare part number 65-W HP Smart AC adapter For use in India and the People’s Republic of China 693710-001 For use in all counties and regions except for India and the People’s Republic of China 693711-001 Power cord (3-pin, black, 1.83-m)

  • Page 32: Sequential Part Number Listing

    Component Spare part number For use in the United Kingdom 490371-031 Rubber computer feet (includes computer feet and display rubber) 691221-001 Screw Kit 689691-001 Thermal pad (for use with all models) 651046-001 Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-001...
  • Page 33 Spare part number Description 685084-001 Optical drive cable (includes cable bracket) 685086-001 Fan/heat sink assembly for use only with computer models equipped with an Intel processor (includes replacement thermal materials) 685089-001 Hard Drive Hardware Kit (includes hard drive cable and bracket) 685761-001 System board for use only in models without Windows 8 and with an Intel HM75 chipset that include an Intel Core i5 or i3 processor (includes replacement thermal materials)
  • Page 34 693710-001 65-W HP Smart AC adapter for use in India and the People’s Republic of China 693711-001 65-W HP Smart AC adapter for use in all countries and regions except for India and the People’s Republic of China 698694-001 Keyboard for use in the United States (includes keyboard cable)
  • Page 35 Spare part number Description 698694-FL1 Keyboard for use in the Czech Republic and Slovakia (includes keyboard cable) 699547-001 Intel Celeron B830, 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) 700627-001 Intel Core i3 3120M, 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) 700628-001 Intel Pentium 2020M, 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) 703461-001...
  • Page 36 Spare part number Description 727614-001 Optical drive plastic insert (for use in models without an optical drive) 730670-001 System board for use only with models without Windows 8 and an AMD A6-5200 processor (includes replacement thermal materials) 730670-501 System board for use only with models with Windows 8 Standard and an AMD A16-5200 processor (includes replacement thermal materials) 730670-601 System board for use only with models with Windows 8 Professional and an AMD A6-5200 processor...

  • Page 37: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 40 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 41: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

  • Page 42: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Chapter 4 Removal and replacement procedures...

  • Page 43: Computer Feet

    Computer feet Description Spare part number Rubber computer feet 691221-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. ENWW Component replacement procedures...

  • Page 44: Battery

    Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Display Subcomponents (Bezel, Webcam, Panel)

    Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, including the hinge covers, hinges, cable, antennas, and enclosure, you must remove the entire display assembly from the computer.
  • Page 46 Flex and disengage the inside edges of the bottom (3), left and right sides (4), and top (5) of the bezel. Open the computer and position it on its side with the back and bottom facing you. Chapter 4 Removal and replacement procedures ENWW...
  • Page 47 Use a tool to pry to bottom of the bezel from the display (1), and then remove the bezel from the display (2). ENWW Component replacement procedures...
  • Page 48 To remove the webcam/microphone module: Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible. Chapter 4 Removal and replacement procedures ENWW...
  • Page 49 Disconnect the module cable from the module. ENWW Component replacement procedures...
  • Page 50 Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) Chapter 4 Removal and replacement procedures ENWW...
  • Page 51 To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
  • Page 52 Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Chapter 4 Removal and replacement procedures ENWW...

  • Page 53: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 54 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 55: Memory Module

    To remove a memory module: NOTE: On HP 255 G1 models, if only one DIMM is installed, it must be installed in the bottom slot Flip up the Mylar sheet protecting the memory module compartment. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
  • Page 56 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures ENWW...

  • Page 57: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description Spare part number 750-GB, 5400-rpm 634250-001 640-GB, 5400-rpm 669300-001 500-GB, 5400-rpm 669299-001...
  • Page 58 Lift the hard drive (2) out of the hard drive bay. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive. Pull the sides of the hard drive bracket (2) out and away from the hard drive. Remove the hard drive (3) from the bracket.

  • Page 59: Rtc Battery

    RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 60: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 84 for more information about the optical drive cable and cable bracket.
  • Page 61 If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 62: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard 698694-xx1 For a detailed list of available keyboards, see Sequential part number listing on page Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.
  • Page 64 Remove the keyboard (3). Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures ENWW...

  • Page 65: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information on the TouchPad button board, see TouchPad button board on page Description Spare part number Top cover...
  • Page 66 Remove the four Phillips PM2.0×2.5 screws that secure the top cover to the computer. Remove the Phillips PM2.0×3.0 screw from the optical drive bay (1) and the three Phillips PM2.5×4.0 screws from the hard drive bay (2) that secure the top cover to the computer. Turn the computer upright with the front toward you, and then open the computer.
  • Page 67 Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then disconnect the cables from the system board. Remove the eight Phillips PM2.0×4.0 screws that secure the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure.
  • Page 68 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures ENWW...

  • Page 69: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 689686-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 70 Reverse this procedure to install the power button board and cable. Chapter 4 Removal and replacement procedures ENWW...

  • Page 71: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 689688-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Chapter 4 Removal and replacement procedures ENWW...

  • Page 73: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 689693-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 74 Remove the speakers (4). Reverse this procedure to install the speakers. Chapter 4 Removal and replacement procedures ENWW...

  • Page 75: Usb Board

    USB board Description Spare part number USB board (includes cable) 689687-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 76 Remove the USB board (3). Reverse this procedure to install the USB board. Chapter 4 Removal and replacement procedures ENWW...

  • Page 77: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 689678-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 78 Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures ENWW...

  • Page 79: Display Assembly

    Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 37 for more information about removing the display subcomponents that do not require that...
  • Page 80 Release the wireless antenna cables from the clips (2) built into the base enclosure. NOTE: Models may have either one or two antennas installed. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. Remove the five Phillips PM2.5×7.0 screws (1) that secure the display assembly to the computer.
  • Page 81 Remove the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly.
  • Page 82 Remove the display bezel (6). To remove the webcam/microphone module: Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. Tilt the display panel (2) up. Chapter 4 Removal and replacement procedures ENWW...
  • Page 83 Disconnect the module cable (3) from the module. ENWW Component replacement procedures...
  • Page 84 Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) Chapter 4 Removal and replacement procedures ENWW...
  • Page 85 To remove the hinge covers: Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2). Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2).
  • Page 86 To remove the display panel, cable, and hinges: Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable.
  • Page 87 Remove the display hinges (2). To remove the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Release the wireless antenna cables from the clips (2) built into the display enclosure. Remove the wireless antenna cables and transceivers (3).

  • Page 88: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials (including a thermal pad). Description Spare part number System board for use only with computer models equipped with an AMD A6-5200 processor ● For use in models without Windows 8 730670-001 ●...
  • Page 89 Description Spare part number ● For use in models with Windows 8 Professional 688852-601 System board for use only with computer models equipped with an Intel HM75 chipset that include an Intel Core i5 or i3 processor ● For use in models without Windows 8 685761-001 ●...
  • Page 90 ● Fan/heat sink assembly (see Fan/heat sink assembly on page ● Processor (Intel only; see Processor on page NOTE: AMD processors come soldered to the system board and cannot be removed or replaced. To remove the system board: Close the computer, turn it upside down, and then disconnect the optical drive connector cable from the system board.
  • Page 91 Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install the system board.

  • Page 92: Optical Drive Cable

    Optical drive cable Description Spare part number Optical drive cable (includes cable bracket) 685084-001 Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 93 Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable. ENWW Component replacement procedures...

  • Page 94: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Fan/heat sink assembly for use only with computer models equipped with an AMD processor 688281-001 Fan/heat sink assembly for use only with computer models equipped with an Intel processor 685086-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the...
  • Page 95 Remove the Phillips PM2.0×3.0 screw (3) that secures the fan to the system board. Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an AMD processor.
  • Page 96 The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor.
  • Page 97 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor.

  • Page 98: Processor

    Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes replacement thermal materials. Description Spare part number Intel Core i5 processors: 3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 711903-001...
  • Page 99 ● Top cover (see Top cover on page ● Speakers (see Speakers on page ● USB board (see USB board on page ● Power connector cable (see Power connector cable on page ● Display assembly (see Display assembly on page ●...
  • Page 100 Chapter 4 Removal and replacement procedures ENWW...

  • Page 101: Using Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 102: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 103: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
  • Page 104 Chapter 5 Using Setup Utility (BIOS) and System Diagnostics ENWW...

  • Page 105: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A –...

  • Page 106: 39.6-Cm (15.6-In), Hd Display Specifications

    39.6-cm (15.6-in), HD display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Active area 344.232x193.536 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points...

  • Page 107: Hard Drive Specifications

    Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Dimensions Height 7.0 mm 7.0 mm 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 115 g 98.8 g 95.0 g 98.8 g Interface type...
  • Page 108 100 Chapter 6 Specifications ENWW...

  • Page 109: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 110: Creating Recovery Media And Backups

    Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 111 DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 112: Restore And Recovery

    Recovering using HP Recovery Manager on page 106. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 106.

  • Page 113: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 114: Recovering Using Hp Recovery Manager

    To use the Factory Reset option, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 115: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 116 108 Chapter 7 Backing up, restoring, and recovering ENWW...

  • Page 117: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 118: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 119 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 120 112 Chapter 8 Power cord set requirements ENWW...

  • Page 121: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 122 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 123 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 124 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 125 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame.
  • Page 126 Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel.

  • Page 127: Index

    93 restoring 104 downloading an update 94 Digital Media Slot fan/heat sink assembly updating 93 identifying 6 illustrated 16 boot order display assembly removing 86 changing HP Recovery Manager illustrated 16 spare part number 25 removing 37, 71...
  • Page 128 78 locating 35 spare part number 25 mass storage devices spare part number 26 HP Recovery Manager 106 illustrated 22 fn key correcting boot problems 107 precautions 30 identifying 12 starting 106 memory module HP Recovery media illustrated 18...
  • Page 129 Digital Media 6 illustrated 17 system 106 security cable 5 removing 69 USB flash drive 107 speakers spare part number 25 using HP Recovery media 103 identifying 7 power cord recovery media illustrated 16 requirements for all countries creating 102 removing 65...
  • Page 130 system restore point Windows creating 102 backup 102 restoring 104 File History 102, 104 Refresh 104, 105 reinstall 104, 105 thermal pad remove everything and reinstall spare part number 24 option 105 tools required 29 reset 105 top cover restoring files 104 illustrated 16 system restore point 102, 104 removing 57...

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