Overview Of Standard Warranty - Planar C3 Reference Manual

QUICK LINKS
Contents
Index
Regulatory Compliance
Product Information
Warranty
GETTING STARTED
About the Display
Package Contents
Identify Components
Position Display
Desk Stand Features
INSTALLING THE DISPLAY
Set DIP Switch
Install Display Controller
Connect Video and Power
Install Display Driver
Change Display Properties
Dome CXtra Software
APPENDIXES
Troubleshooting
Specifications
LED Status Lights
Single Desktop
USB Connection
Component Removal
Power Management
Palette Options

Overview of Standard Warranty

Summary
•
Standard 1-year "repair and return" warranty
•
Industry-leading 10-year backlight warranty
•
Typical repair turnaround time of 10 business days
Standard Warranty Return Procedure
As a Planar Standard Warranty customer, you must follow the procedure below if you
have a non-functioning Dome CX display. The Planar customer service staff will attempt to
correct any minor issues that may be causing the problem. Once Planar has determined
that you have a non-functioning product, Planar will arrange for return and repair of the
non-functioning product.
1
Contact Planar via the web at http://www.planar.com/support. In North America, call
(866) PLANAR1 (866.752.6271). In Europe, call +358 9 420 01 or send your info by fax
to +358 9 420 0200. You must have the model number, serial number, and proof-of-
purchase available.
2
Planar customer service staff will attempt to correct any minor issues that may be
causing the problem. If we are unable to correct the problem to your satisfaction,
we will issue a Return Material Authorization (RMA).
3
You must return the product, as specified, to Planar Systems. Planar will validate the
defect, repair the unit, and return the unit to you. The typical turnaround time is
10 business days.
1 If, within 10 years of initial purchase, the maximum output of the Dome CX warranty
is determined by Planar Systems to be less than 300 cd/m
the display, at the its sole discretion.
Dome C3i Display
1
2
, Planar will repair or replace
35