Page 1 ET-4810 User's Guide...
Page 3: Table Of Contents
Using Epson Email Print ....................... 30 Using Epson Remote Print ......................31 Using AirPrint ............................ 32 Setting Up Printing on a Chromebook ....................32 Android Printing Using the Epson Print Enabler ................33 Using Epson Print and Scan App with Windows Tablets ..............33...
Page 4 Loading Paper in the Rear Paper Feeder................... 53 Paper Loading Capacity ........................ 58 Borderless Paper Type Compatibility .................... 59 Compatible Epson Papers........................59 Paper or Media Type Settings - Printing Software................61 Selecting the Paper Settings - Control Panel ..................62 Paper or Media Type Settings - Control Panel................
Page 5 Changing the Language of the Printer Software Screens ............95 Changing Automatic Update Options .................... 96 Printing with the Built-in Epson Driver - Windows 10 S............... 97 Selecting Print Settings - Windows 10 S..................98 Printing on a Mac ..........................101 Selecting Basic Print Settings - Mac ...................
Page 6 Customizing Action Icons......................140 Scanning in Epson Scan 2 ....................... 142 Additional Scanning Settings - Main Settings Tab ............... 145 Additional Scanning Settings - Advanced Settings Tab ............... 145 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ........147...
Page 7 Image Format Options......................... 148 Scan Resolution Guidelines ......................149 Faxing............................... 151 Connecting a Telephone or Answering Machine ................151 Setting Up Fax Features ........................155 Setting Up Basic Fax Features ....................155 Using the Fax Setting Wizard....................155 Selecting the Line Type......................157 Setting the Number of Rings to Answer ..................
Page 8 Checking Ink and Maintenance Box Levels - Windows ............... 190 Checking Ink and Maintenance Box Levels - Mac ............... 192 Disabling Special Offers with Windows ..................194 Purchase Epson Ink and Maintenance Box..................195 Ink Bottle and Maintenance Box Part Numbers ................195 Refilling the Ink Tanks ........................195 Maintenance Box Replacement .......................
Page 9 Checking the Sheet Counter - Mac....................226 Cleaning and Transporting Your Product ..................... 228 Cleaning Your Product ........................228 Transporting Your Product ....................... 233 Solving Problems ............................ 238 Checking for Software Updates......................238 Product Status Messages ........................ 239 Message Appears Prompting You to Reset Ink Levels..............241 Running a Product Check ........................
Page 10 Incorrect Colors ........................... 283 Solving Scanning Problems ......................284 Scanning Software Does Not Operate Correctly ................. 285 Cannot Start Epson Scan 2 ......................285 Scanning is Slow ......................... 286 Cannot Send Scans to a Cloud Service..................287 Solving Scanned Image Quality Problems ..................287 Image Consists of a Few Dots Only.....................
Page 11 Scanned Image Edges are Cropped ................... 292 Resetting the Epson Scan 2 Settings ..................293 Solving Faxing Problems........................293 Cannot Send or Receive Faxes ....................294 Cannot Receive Faxes with a Telephone Connected to Your Product ........296 Fax Memory Full Error Appears....................296 Fax Quality is Poor ........................
Page 12 Binding Arbitration and Class Waiver ....................322 Trademarks ............................325 Copyright Notice..........................326 libTIFF Software Acknowledgment....................327 A Note Concerning Responsible Use of Copyrighted Materials........... 327 Default Delay Times for Power Management for Epson Products ..........327 Copyright Attribution ........................327...
Page 13: Et-4810 User's Guide
ET-4810 User's Guide Welcome to the ET-4810 User's Guide. For a printable PDF copy of this guide, click here.
Page 14: Product Basics
Using AirPrint Setting Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Product Parts Locations See these sections to identify the parts on your product.
Page 15 Automatic Document Feeder (ADF) cover ADF input tray ADF edge guide ADF output tray Rear paper feeder Paper support Edge guide Output tray cover Output tray Stopper Parent topic: Product Parts Locations...
Page 16: Product Parts - Inside
Product Parts - Inside Document cover Scanner glass Control panel Scanner unit Ink tank cap Ink tank cover Ink tanks...
Page 17: Product Parts - Back
Ink tank unit Inner cover Scanner unit support Print head Parent topic: Product Parts Locations Product Parts - Back LAN port USB port AC inlet EXT port LINE port Maintenance box cover Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings.
Page 18: Control Panel Buttons And Lights
Navigating the LCD Screen Status Icon Information Entering Characters on the LCD Screen Viewing Animations Changing LCD Screen Language Selecting Your Country or Region Selecting the Date and Time Preventing PC Connection via USB Parent topic: Product Basics Control Panel Buttons and Lights power button and light LCD screen and navigation buttons Use the arrow buttons to navigate the screen menus, then press the OK button to make a...
Page 19: Adjusting The Control Panel Position
stop button Keypad C clear button start button reset button received fax light home button Parent topic: Using the Control Panel Adjusting the Control Panel Position You can adjust the position of the control panel to make it easier to access. Raise or lower it to the desired angle as shown.
Page 20 Menu Description Select to copy a document or photo Select to scan a document or photo and save it to a computer Select to scan a document or photo and save it to a computer using the WSD feature Select to send a fax; use the Fax Setting Wizard to configure basic settings in advance Select to change the Quiet Mode settings.
Page 21: Status Icon Information
Menu Description Select to find solutions if you experience a problem Select to set the paper size and paper type you loaded Select to set up the product for use on a wireless network Parent topic: Using the Control Panel Related references LCD Screen Safety Instructions Related tasks...
Page 22: Entering Characters On The Lcd Screen
Icons Description The product is connected to a wireless network; the number of bars indicates the connection's signal strength Wi-Fi Direct (Simple AP) is disabled Wi-Fi Direct (Simple AP) is enabled Parent topic: Using the Control Panel Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings.
Page 23: Viewing Animations
Parent topic: Using the Control Panel Viewing Animations You can view animations on the LCD screen to help guide you through a procedure or troubleshoot a problem. 1. Press the help button. 2. Select Troubleshooting if you experience a problem or How To to view instructions on common procedures.
Page 24: Selecting The Date And Time
1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings, then press the OK button. 3. Press the arrow buttons to select Printer Setup and press the OK button. 4. Select Country/Region and press the OK button. 5.
Page 25: Preventing Pc Connection Via Usb
• Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses Daylight Saving Time (DST), you must change this setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour.
Page 26: Using Power Saving Settings
6. Do one of the following: • Press the OK button to restart the product. • Press the stop button to return to the Printer Setup screen without restarting the product. Note: The change will not take effect until the product is restarted. Parent topic: Using the Control Panel Using Power Saving Settings...
Page 27: Changing The Power Off Timer Setting From The Control Panel
Using Power Saving Settings Using the Epson Smart Panel Mobile App Use this free Apple and Android app to set up and control your Epson product. Epson Smart Panel also lets you check product status. Note: App features may vary depending on your Epson product.
Page 28: Voice-Activated Printing
1. Connect your product to your network. See the link below. 2. Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel. Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing feature.
Page 29: Setting Up Epson Connect Services
Using the Mopria Print Service Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 1. Press the home button, if necessary.
Page 30: Using Epson Email Print
Wi-Fi or Wired Networking Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product's unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product.
Page 31: Using Epson Remote Print
With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world. 1. Connect your Epson product to your wireless network. See the link below. 2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.
Page 32: Using Airprint
Wi-Fi or Wired Networking Loading Paper Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.)
Page 33: Android Printing Using The Epson Print Enabler
You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive.
Page 34: Using The Mopria Print Service
4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.
Page 35: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Related concepts Print Head Cleaning...
Page 36: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 37: Selecting Wireless Network Settings From The Control Panel
The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 38 6. Enter your wireless password (or network name and then password). Note: Use the arrow buttons on the control panel to navigate the on-screen keyboard, and press the OK button to select the desired character. The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters.
Page 39: Wi-Fi Direct Mode Setup
(up to 8) without a wireless router or access point. Note: Make sure the Epson Smart Panel app or another compatible Epson printing app is installed on your mobile device before connecting to the product.
Page 40 4. Press the OK button twice. 5. Do one of the following: • Open the Epson Smart Panel app on your device, then press the down arrow button on your product's control panel to view the product information. Use the information on the product's LCD screen to select your product in the Epson Smart Panel app.
Page 41: Wi-Fi Protected Setup (Wps)
Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point.
Page 42: Printing A Network Status Sheet
Related references Status Icon Information Printing a Network Status Sheet You can print a network status sheet for detailed information about your product's network status. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings, then press the OK button. 3.
Page 43: Network Connection Report Codes And Messages
2. Press the arrow buttons to select Settings, then press the OK button. 3. Press the arrow buttons to select Network Settings and press the OK button. 4. Select Connection Check and press the OK button. 5. Press the start button to print the network connection report. Examine any error codes and solutions shown on the network connection report.
Page 44 Error code Message Note: Error codes and messages listed here may not all apply to your product. Error Codes and Messages Error code and message Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to Confirm that the network cable is your device and to your product.
Page 45 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on, and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 46 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 47 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 48 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 49: Changing Or Updating Network Connections
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 50: Changing A Usb Connection To A Wi-Fi Connection
Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet.
Page 51: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 52 Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Wi-Fi Setup, then press the OK button.
Page 53: Loading Paper
Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the Rear Paper Feeder Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings - Control Panel...
Page 54 2. Slide the edge guides out all the way. 3. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Note: Do not fan or curl photo paper. 4.
Page 55 • Load up to 10 envelopes in the center of the rear paper feeder. Load them printable side up, short edge first, and flap facing down. • Load a sheet of loose-leaf or other paper with holes facing as shown. •...
Page 56 5. Slide the edge guides against the paper, but not too tightly. 6. Open the front cover, then pull out the output tray and open the paper stopper. 7. If prompted by the product's LCD screen, select one of the following: •...
Page 57 • Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper packaging or contact the manufacturer to confirm the paper specifications. • To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the instructions supplied with the paper.
Page 58: Paper Loading Capacity
Paper Loading Capacity See the table here for the loading capacity of the rear paper feeder. Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support.
Page 59: Borderless Paper Type Compatibility
(U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. Paper Type...
Page 60 Paper Type Size Part number Sheet count Epson Multipurpose Plus Paper Letter (8.5 × 11 inches S450217-4 [216 × 279 mm]) Epson Presentation Paper Matte Letter (8.5 × 11 inches S041062 [216 × 279 mm]) Epson Premium Presentation 8 × 10 inches (203 × 254 mm)
Page 61: Paper Or Media Type Settings - Printing Software
Select this paper Type or Media Type setting Plain paper Plain paper Epson Multipurpose Plus Paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy...
Page 62: Selecting The Paper Settings - Control Panel
Loading Paper Paper or Media Type Settings - Control Panel For this paper Select this Paper Type setting Plain paper Plain Paper Epson Multipurpose Plus Paper Epson Premium Photo Paper Glossy Prem. Glossy Epson Ultra Premium Photo Paper Glossy Ultra Glossy...
Page 63: Selecting The Default Paper Source Settings
Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Epson Presentation Paper Matte Presentation Matte Epson Premium Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte Double- sided Envelope Envelope Parent topic: Selecting the Paper Settings - Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product.
Page 64 Paper Source Available settings Description Settings option Paper Setting Various Select the paper size and type for each paper source A4/Letter Auto Select On to switch the selected paper size to match the Switching loaded paper (Letter or A4) if the wrong size is selected Error Notice Paper Size Notice Select On for either of these settings to display an error...
Page 65: Placing Originals On The Product
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass...
Page 66 Note: If you are using Epson ScanSmart to scan multiple photos at once, just make sure they are at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away...
Page 67: Placing Originals In The Automatic Document Feeder
Note: When placing bulky originals such as books, prevent exterior light from shining directly onto the scanner glass. 3. Close the document cover gently to keep your original in place. Caution: Do not push down on the document cover or scanner glass or you may damage the product.
Page 68 1. Slide the ADF edge guide outward. 2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 3. Insert the originals into the ADF faceup and short edge first.
Page 69: Adf Original Document Specifications
Note: Do not load originals above the arrow mark on the ADF edge guide. 4. Slide the ADF edge guide against the originals, but not too tightly. Note: Do not add originals while scanning. ADF Original Document Specifications Parent topic: Placing Originals on the Product Related topics Copying...
Page 70 Caution: Do not load the following types of originals in the ADF, or they may be damaged or may damage the scanner. Use the scanner glass for these types of originals: • Photos or valuable original artwork • Thermal paper •...
Page 71: Copying
Copying Documents or Photos You can copy color or black-and-white documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass. 2. Load the paper you want to print on.
Page 72: Copying Options
Parent topic: Copying Related references Copying Options Compatible Epson Papers Related topics Loading Paper Placing Originals on the Product Copying Options Select the copying options you want to use for your copies. You can access these settings by selecting Copy >...
Page 73 Copying option Available settings Description Original Size Various sizes Select the document size of your original. When copying non-standard size originals, select the size closest to your original. Multi-Page Single Page Copies each page of the original onto an individual sheet 2-up Copies two single-sided originals onto one sheet.
Page 74: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 75: Selecting Basic Print Settings - Windows
Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. Note: The available settings and appearance of the print window may differ slightly from those covered here, depending on the Windows version and the application you are using.
Page 76 You see the Main tab of your printer settings window: 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting and the Quality setting will be set to Standard.
Page 77 7. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 8. Select the Quality setting that matches the print quality you want to use. 9.
Page 78: Print Quality Options - Windows
Print Quality Options - Windows You can select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen. Draft For draft printing on plain paper. Draft - Vivid For draft printing on plain paper with good quality and print speed.
Page 79 Note: This feature is not available for borderless printing. Note: You will need to print one side and flip the paper over manually to print the other side. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network.
Page 80 You see a window like this: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Print a test copy of your double-sided document to test the selected settings. 6. Follow any instructions displayed on the screen during printing.
Page 81: Double-Sided Printing Options - Windows
Note: The surface of the paper may smear during double-sided printing. Make sure the ink has dried before reloading the paper. Double-sided Printing Options - Windows Parent topic: Printing with Windows Related references Paper Loading Capacity Related tasks Selecting Basic Print Settings - Windows Double-sided Printing Options - Windows You can select any of the double-sided options to set up your double-sided print job.
Page 82: Selecting Additional Layout And Print Options - Windows
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: •...
Page 83 • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 3.
Page 84: Custom Color Correction Options - Windows
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.
Page 85: Image Options And Additional Settings - Windows
Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.
Page 86: Header/Footer Settings - Windows
Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print.
Page 87: Selecting A Printing Preset - Windows
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control Panel on your computer.
Page 88 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets.
Page 89: Selecting Extended Settings - Windows
Parent topic: Printing with Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
Page 90: Extended Settings - Windows
Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper.
Page 91: Printing Your Document Or Photo - Windows
Remove white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
Page 92 You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Windows Related tasks Selecting Basic Print Settings - Windows...
Page 93: Checking Print Status - Windows
Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink status. • To cancel printing, click Cancel. • To see print jobs lined up for printing, click Print Queue.
Page 94: Selecting Default Print Settings - Windows
• To close the status window, click OK. • To check ink status, click Consumables Status. Parent topic: Printing with Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session.
Page 95: Changing The Language Of The Printer Software Screens
3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows...
Page 96: Changing Automatic Update Options
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...
Page 97: Printing With The Built-In Epson Driver - Windows 10 S
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
Page 98: Selecting Print Settings - Windows 10 S
Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 99 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6.
Page 100 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.
Page 101: Printing On A Mac
You see your application's Print window. 14. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Related references Paper or Media Type Settings - Control Panel Paper or Media Type Settings - Printing Software Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Page 102: Selecting Basic Print Settings - Mac
Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac...
Page 103 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 4. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 104 5. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. Note: Paper sizes may include additional options such as Borderless.
Page 105: Print Quality Options - Mac
10. Select the Borderless checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing. 11. Select any of the available print options. Print Quality Options - Mac Print Options - Mac Parent topic:...
Page 106: Print Options - Mac
Print Options - Mac You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints.
Page 107: Selecting Print Layout Options - Mac
2. Select the orientation of your document or photo as shown in the print window. Note: If you are printing an envelope, select the Landscape setting. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu or expanding it in the print window and then selecting a scaling option.
Page 108: Managing Color - Mac
Managing Color - Mac You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout or turn off color management in your printer software. Note: The menus may look different, depending on the Mac OS version and the application you are using.
Page 109: Color Matching And Color Options - Mac
Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.
Page 110: Selecting Printing Preferences - Mac
EPSON Vivid Processes colors to create standard hues. Click the Advanced Color Settings tab to use advanced color controls. Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.
Page 111: Printing Preferences - Mac
You see a screen like this: Note: The available settings and appearance of the options window may be different than those covered here, depending on the Mac OS version and the application you are using. 4. Select any of the available printing preferences. 5.
Page 112: Printing Your Document Or Photo - Mac
Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
Page 113: Checking Print Status - Mac
Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson...
Page 114: Printing With Epson Photo
Photo+. Features include image corrections and adjustments, and adding text and stamps to photos. We recommend printing on genuine Epson photo paper for the best results. Make sure you have set up your product as described on the Start Here sheet and installed the Epson Photo+ software. See the Epson Photo+ help utility for more information.
Page 115: Scanning
If you are scanning to a computer, you can change the default scan settings using the Event Manager utility on the computer. Note: Make sure you have installed Epson Scan 2, Epson ScanSmart, and Epson Event Manager on your computer and connected the product to your computer or network. Restart your computer after installing the product software to enable scanning from the control panel.
Page 116: Scanning To A Connected Computer
You can save the scanned file as a JPEG or PDF file. You can also set up custom scan settings using Event Manager and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson ScanSmart, Epson Scan 2, and Epson Event Manager on your computer before scanning to your computer.
Page 117: Setting Up A Wsd Port (Windows 7/Windows Vista)
6. Press the start button to start scanning. When using Windows 7 or later, or OS X 10.11 or later, Epson ScanSmart opens and your product scans your original and saves the scanned file to your computer. Note: Click Help in Epson ScanSmart for detailed information.
Page 118: Scanning Using Wsd - Windows
• Windows Vista: Click Start and select Control Panel > Hardware and Sound > Printers. 10. Make sure that an icon appears for your product's name on the network. When you use WSD, select your product name to scan over the network. Parent topic: Starting a Scan Using the Product Control Panel Related tasks...
Page 119: Starting A Scan Using Epson Scansmart
Starting a Scan Using the Product Control Panel Starting a Scan Using Epson ScanSmart You can start the Epson ScanSmart program to scan originals and easily review and edit scanned images. After that, you can save, print, or share them.
Page 120: Starting A Scan Using The Epson Scan 2 Icon
Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 121 • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
Page 122 You see an Epson Scan 2 window like this:...
Page 123: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 124 You see an Epson Scan 2 window like this:...
Page 125: Starting A Scan From A Smartphone Or Tablet
Scanning in Epson Scan 2 Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android device over a direct Wi-Fi connection. 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. See the link below.
Page 126 • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart. You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed.
Page 127 The original is scanned. When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan to scan more originals. • Select Delete to delete selected scanned images. •...
Page 128: Saving A Scan
You see a screen like this: 8. Select an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Starting a Scan Related topics...
Page 129: Attaching A Scan To Email
• Select the folder on your computer in which to save the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image to an email as a file attachment.
Page 130: Sending A Scan To A Cloud Service
4. Click Attach to E-mail. Your email program opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service.
Page 131: Printing A Scan
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: •...
Page 132: Selecting Epson Scansmart Settings
You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to print. • If you also want to save a copy of the scanned image to your computer, click the checkbox.
Page 133: Changing The Epson Product
Starting a Scan Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to your computer via USB takes priority over a product with a Wi-Fi connection.
Page 134: Changing The Scan Settings
Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode, you cannot change the scan settings. 1. Click the Settings button. You see a screen like this: 2.
Page 135: Changing The File Name Settings
You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings Changing the File Name Settings You can change the default file naming method for your scans.
Page 136 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.
Page 137: Changing The Save Settings
• Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the...
Page 138 You see a screen like this: 2. Click the Save Settings tab.
Page 139: Save Settings
4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options...
Page 140: Customizing Action Icons
Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen.
Page 141 You see a screen like this: 2. Click the Customize Actions tab.
Page 142: Scanning In Epson Scan 2
Documents folder, or open it in your scanning program. You can preview the scanned image and select or change settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 143 You see this window:...
Page 144 8. Select the Correct Document Skew setting to correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF, if necessary.
Page 145: Additional Scanning Settings - Main Settings Tab
Parent topic: Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Rotate Rotates the original image clockwise to the desired angle before scanning it.
Page 146 Remove Background Removes the background of the originals. Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics. Threshold Adjusts the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs.
Page 147: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
Page 148: Image Format Options
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
Page 149: Scan Resolution Guidelines
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...
Page 150 • You will scan the image at 100% or a smaller size. Select the Epson Scan 2 Resolution setting based on how you will use the scanned image: • Email/view on a computer screen/post on the web: 96 to 200 dpi •...
Page 151: Faxing
Faxing See these sections to fax using your product. Note: This product allows you to store names, telephone numbers, and fax data in its memory even when the power is turned off. Make sure you restore all of the default settings if you give away or dispose of the product.
Page 152 1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product.
Page 153 2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. Note: Do not remove the cap from the EXT port if you are not connecting your telephone. Note: If your telephone has a fax function, disable the fax function before connecting it.
Page 154 3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product. Note: If you connect an answering machine and Receive Mode is set to Auto, set the number of rings before your product answers a call to a number that is higher than your answering machine's setting for the number of rings.
Page 155: Setting Up Fax Features
If a message to start sending or receiving faxes is displayed, the connection has been established. Parent topic: Faxing Related references Basic Settings - Fax Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes.
Page 156 2. Press the arrow buttons to select Settings, then press the OK button. 3. Select Fax Settings and press the OK button. 4. Select Fax Setting Wizard and press the OK button. The Fax Setting Wizard screen appears. 5. Press the OK button to proceed. 6.
Page 157: Selecting The Line Type
9. On the Receive Mode Setting screen, confirm whether you are using a telephone connected to the product. • If you are using a telephone, press the OK button. • If you are not using a telephone, press the stop button and skip to step 11. Receive Mode is set to Auto.
Page 158: Setting The Number Of Rings To Answer
3. Select Fax Settings and press the OK button. 4. Use the arrow and OK buttons to select Basic Settings > Line Type > PBX. 5. Select Use and press the OK button to activate the setting. 6. Select Access Code and press the OK button. 7.
Page 159: Rejecting Faxes
Parent topic: Setting Up Basic Fax Features Rejecting Faxes You can automatically reject faxes received from blocked numbers, unrecognized contacts, or with blank headers. 1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings, then press the OK button. 3.
Page 160: Receive Settings - Fax
3. Select Fax Settings and press the OK button. 4. Select the group of settings you want to change. Receive Settings - Fax Basic Settings - Fax Report Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Receive Settings - Fax Set the receive options you want to use for incoming faxes.
Page 161: Basic Settings - Fax
Setting Options Description Add Reception Select On to include the date, time, the sender's Information information, and a page number in the header of your incoming faxes. When Split Page Settings is enabled, the split page number is also included. Print Start Timing All Pages Select to print incoming faxes after the product...
Page 162 Setting Options Description Turns on Error Correction Mode (ECM) to automatically correct errors in sent or received fax data. Turns off Error Correction Mode (ECM); color faxes cannot be sent or received. Dial Tone Detection Automatically dials the number you enter for faxing when the product detects a dial tone.
Page 163: Report Settings - Fax
Setting Options Description If you are using a Distinctive Ring Service on your phone line, your telephone company can assign two Single or more phone numbers to the same line and assign Double different ring patterns to each. If you use this service, select the number of rings for your fax number so Triple your product can receive faxes on the correct...
Page 164: Security Settings - Fax
Setting Options Description Fax Log Auto Print Does not print a fax log. On(Every 30) Prints a fax log after every 30 fax jobs are completed. On(Time) Prints a fax log at a specified time. If the number of completed fax jobs exceeds 30, the fax log prints before the specified time.
Page 165: Setting Up The Fax Utility - Windows
, then search for EPSON Software and select it. • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility.
Page 166 The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window.
Page 167: Setting Up Fax Features Using The Fax Utility - Mac
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax Features Setting Up Fax Features Using the Fax Utility - Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac.
Page 168: Setting Up Contacts And Contact Groups
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2.
Page 169: Setting Up Contacts Using The Product Control Panel
Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Creating a Contact Editing or Deleting a Contact or Group Parent topic: Setting Up Contacts and Contact Groups Creating a Contact You can create a list of contacts to save frequently used fax numbers and group contacts to easily send faxes to multiple recipients.
Page 170: Sending Faxes
1. Press the home button, if necessary. 2. Press the arrow buttons to select Settings, then press the OK button. 3. Select Contacts Manager press the OK button. 4. Do one of the following: • To edit a contact or group, select Edit then select the entry you want to edit. Enter the correct information and press the OK button on the Details screen to add the entry.
Page 171: Sending A Fax Using The Keypad, Contact List, Or History
Related tasks Selecting the Line Type Related topics Setting Up Contacts Using the Product Control Panel Placing Originals on the Product Sending a Fax Using the Keypad, Contact List, or History You can send a fax from your product control panel by entering the fax number, or selecting the number from either the contact list or fax history.
Page 172: Fax Sending Options
• Select from the contact list: Press the up arrow button to display the contact list. Use the up arrow and OK buttons to select one or more contacts (select the contact again to deselect it), and press the back button to close the contact list. •...
Page 173 Setting Options Description ADF Continuous Scan Select On to have the product to ask if you want to scan another page after a document in the ADF has finished scanning Original Size (Glass) Half Letter Sets the size for a document placed on the scanner glass Letter Color Mode...
Page 174: Sending A Fax At A Specified Time
Parent topic: Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choice. You can only schedule one fax at a time. Note: Make sure the product's date and time settings are correct. You can only send faxes in black-and- white when you use this option.
Page 175: Dialing Fax Numbers From A Connected Telephone
Note: You cannot send another fax until the fax has been sent at the specified time. If you want to send another one, you need to cancel the scheduled fax by selecting Fax on the Home screen and then deleting it. Parent topic: Sending Faxes from the Product Control Panel Related topics...
Page 176: Sending Faxes Using The Fax Utility - Windows
5. Press the OK button, select Scan Settings or Fax Send Settings, and select any settings as necessary. Note: Your product now communicates with the recipient's fax machine. Do not hang up the telephone. 6. When you hear a fax tone, press the start button to start sending the fax.
Page 177 You see a window like this: 2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button, change the necessary settings, and click OK. Note: If you see a Setup, Printer, or Options button, click it.
Page 178 If you’re faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information.
Page 179: Sending Faxes Using The Fax Utility - Mac
7. Enter the recipient's name and fax number or select a recipient from the phone book, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next.
Page 180 1. Open the file you want to fax. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. Note: The print window may look different, depending on the Mac OS version and the application you are using.
Page 181 You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book.
Page 182: Receiving Faxes
You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Parent topic:...
Page 183: Receiving Faxes Automatically
Note: If you run out of paper during fax printing, load more paper and press the button indicated on your product's LCD screen to continue. Parent topic: Receiving Faxes Receiving Faxes Automatically To receive faxes automatically, make sure Receive Mode is set to Auto (the default setting for the product).
Page 184: Receiving A Fax By Polling
Related tasks Receiving Faxes Automatically Receiving a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. To receive a fax from a fax information service that uses audio guidance, just dial the fax number using the connected telephone, and operate the phone and the printer following the audio guidance.
Page 185: Printing Fax Reports
2. Press the arrow buttons to select Fax, then press the OK button. 3. Select More, then press the OK button. 4. Select Transmission Log and press the OK button. Select the fax job you want to check. Note: If you see the received fax light is flashing, received faxes have been temporarily saved to the product's memory.
Page 186: Fax Report Options
Fax Report Options Parent topic: Faxing Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received through polling. Fax Log View or print a report on recent fax transmissions. You can use the Settings > Fax Settings > Report Settings >...
Page 187: Refilling Ink And Replacing The Maintenance Box
Maintenance Box Replacement Ink Safety Precautions Note: Epson strongly recommends the use of genuine ink to ensure optimal print quality and performance. Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly.
Page 188 • Do not maintain low ink levels for extended periods of time. • Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the ink levels.
Page 189: Checking The Ink And Maintenance Box Levels
• Store the ink bottles in the same environment as the product. When storing or transporting an opened ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle.
Page 190: Checking Ink Levels On Your Product
Related tasks Refilling the Ink Tanks Replacing the Maintenance Box Checking Ink Levels on Your Product To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the ink levels are above the lower lines on the ink tanks. Note: The product has a low ink alert system.
Page 191 1. To check your ink and maintenance box levels, access the Windows Desktop and double-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and double- click You see a window like this: 2.
Page 192: Checking Ink And Maintenance Box Levels - Mac
1. In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor.
Page 193 You see a window like this: 3. Refill any ink tank or replace the maintenance box as needed. Note: To update or refresh the displayed ink levels, click Update. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks.
Page 194: Disabling Special Offers With Windows
Replacing the Maintenance Box Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click .
Page 195: Purchase Epson Ink And Maintenance Box
(Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
Page 196 estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line.
Page 197 6. Open the cap for the ink tank you are going to fill. Note: Make sure the color of the ink tank matches the ink color you want to refill. Refer to the color- coded sticker on the ink tank unit to identify the color of each tank. Do not force the bottles into position;...
Page 198 Caution: Do not shake or squeeze the bottle. Do not touch the top of the bottle after its cap is removed. Do not allow the top of the ink bottle to hit any objects after removing its cap; otherwise, ink may spill.
Page 199 9. Insert the bottle into the ink filling port and wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: If ink does not flow from the bottle, lift and reinsert the bottle.
Page 200 Parent topic: Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box Related references Ink Safety Precautions Related tasks Checking Ink Levels on Your Product...
Page 201: Maintenance Box Replacement
Maintenance Box Replacement The maintenance box stores surplus ink that gets collected during printing or print head cleaning. To prevent ink leakage from the maintenance box, the printer is designed to stop printing when the absorbing capacity of the maintenance box has reached its limit. Whether and how often this is required will vary according to the number of pages you print, the type of material that you print on, and the number of cleaning cycles that the printer performs.
Page 202: Replacing The Maintenance Box
Note: You cannot print or clean the print head while the maintenance box is full, but you can perform tasks that do not require ink, such as scanning. Note: If you see a message about the borderless ink pad on the LCD screen, contact Epson for support. The borderless ink pad is not a user-replaceable part.
Page 203 3. Use a flat-head screwdriver to loosen the screw on the maintenance box cover as shown, then remove the cover. 4. Grasp the maintenance box as shown and pull it out of its holder. Note: Do not tilt the used maintenance box until after it is sealed in the plastic bag; otherwise ink may leak.
Page 204 Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep the maintenance box out of the reach of children and do not drink the ink.
Page 205 7. Insert the maintenance box cover and tighten the screw to secure the cover. If you cannot re-attach the cover, the maintenance box may not be installed correctly. Remove and re-install the maintenance box. 8. Check the message on the LCD screen, then press the OK button to confirm. Note: Once a maintenance box has been installed in a product it cannot be used with other products.
Page 206: Adjusting Print Quality
If print quality has still not improved, you can run a Power Cleaning. Print Head Nozzle Check Print Head Cleaning Power Cleaning Parent topic: Adjusting Print Quality Related concepts Purchase Epson Ink and Maintenance Box Related tasks Refilling the Ink Tanks Replacing the Maintenance Box...
Page 207: Print Head Nozzle Check
Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product.
Page 208 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 8. Do one of the following: • If there are no gaps, the print head is clean. Select No and press the OK button.
Page 209: Checking The Nozzles Using A Computer Utility
• If there are gaps or the pattern is faint, select Yes and press the OK button. Follow the instructions on the screen to clean the print head. When cleaning is finished, the nozzle check pattern is printed automatically. • If all or most of the lines are missing, select No to exit the nozzle check menu and run a Power Cleaning instead.
Page 210 You see a window like this: 4. Click Print.
Page 211 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 6. Do one of the following: • If there are no gaps, click Finish.
Page 212: Print Head Cleaning
Cleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related concepts Purchase Epson Ink and Maintenance Box Related tasks Refilling the Ink Tanks Replacing the Maintenance Box Cleaning the Print Head Using the Product Control Panel...
Page 213 Note: Head cleaning consumes ink and should not be performed more than necessary. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3.
Page 214 8. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 9. Do one of the following: • If there are no gaps, the print head is clean. Select No and press the OK button.
Page 215: Cleaning The Print Head Using A Computer Utility
12 hours. Then run a nozzle check and try cleaning the print head again, if necessary. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic:...
Page 216 You see a window like this: 5. Click Start to begin the cleaning cycle. You see a message on the computer screen during the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never open the inner cover or turn off the product during a cleaning cycle or you may damage it.
Page 217 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again.
Page 218: Power Cleaning
Run Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Caution: Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the product.
Page 219: Power Cleaning Using The Product Control Panel
Run Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.
Page 220: Power Cleaning Using A Computer Utility
Cleaning the Print Head Using the Product Control Panel Related topics Loading Paper Power Cleaning Using a Computer Utility You can run a Power Cleaning using a utility on your Windows or Mac computer. Note: Ink will be deposited to the maintenance box. If it becomes full, you must install a new maintenance box to continue printing.
Page 221 If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Parent topic:...
Page 222: Print Head Alignment
Related topics Loading Paper Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head. Note: Banding may also occur if your print head nozzles need cleaning. Aligning the Print Head Using the Product Control Panel Parent topic: Adjusting Print Quality...
Page 223: Cleaning The Paper Guide
• If your printout contains horizontal banding, select Horizontal Alignment and press the OK button. 7. Press the start button to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. 8. Check the printed pattern and use the arrow and OK buttons to select the number representing the most solid printed pattern for each set on the LCD screen.
Page 224: Checking The Number Of Sheets Fed
1. If printouts are smeared or scuffed, load plain paper in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 2. Press the arrow buttons to select Maintenance, then press the OK button. 3.
Page 225: Checking The Sheet Counter - Windows
2. Press the arrow buttons to select Settings, then press the OK button. 3. Select Print Counter to view the number of prints. Note: You can also view the number of prints by printing a nozzle check. Select Maintenance > Nozzle Check, then follow the on-screen instructions to load paper and print the nozzle check pattern.
Page 226: Checking The Sheet Counter - Mac
You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets Fed...
Page 227 You see this window: 3. After checking the number of sheets fed into the printer, click OK to close the window. Parent topic: Checking the Number of Sheets Fed...
Page 228: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Page 229 6. Use a soft, moist, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. Caution: Do not use a dry cloth to clean the rollers; you may damage the surface of the rollers. Let the rollers dry before using the ADF.
Page 230 Caution: Be careful not to trap your hands or fingers when opening or closing the document cover. 8. Clean the scanner glass and the areas shown below with a soft, dry, lint-free cloth (microfiber is recommended). If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
Page 231 9. Close the document cover. 10. If copied or scanned images from the ADF are still smeared after cleaning it, turn off the printer using power button, open the ADF cover, and raise the ADF input tray. Caution: Make sure the ADF cover is opened before raising the ADF input tray or the ADF may be damaged.
Page 232 11. Clean the area shown here. 12. Close the ADF input tray, then close the ADF cover until it clicks into place. 13. Clean the outer case and control panel with a soft, clean cloth moistened with a little water. If you cannot remove the dirt, try cleaning with a soft cloth moistened with a mild detergent.
Page 233: Transporting Your Product
Note: Be careful not to get water inside the product or on any electrical components. Otherwise, the product could be damaged. Do not touch the parts shown. Doing so may cause a malfunction. Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it some distance, prepare it for transportation as described here.
Page 234 • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely.
Page 235 • Do not put opened ink bottles in the box with the product. • Before transporting the product, make sure that the print head is in the home (far right) position. 1. Turn off the product. 2. Remove all the paper and any originals from the product. 3.
Page 236 6. Close the ink tank cover securely. 7. Close the paper support and output tray, then lower the control panel by gently pushing it down.
Page 237 8. Place the product in a plastic bag and fold the bag closed. 9. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. If print quality has declined when you print again, clean and align the print head. Parent topic: Cleaning and Transporting Your Product...
Page 238: Solving Problems
Solving Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Page 239: Product Status Messages
• OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x to 13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update.
Page 240 During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.
Page 241: Message Appears Prompting You To Reset Ink Levels
Related references Paper Source Settings Options Where to Get Help Related tasks Checking for Software Updates Accessing the Web Config Utility Using AirPrint Related topics Refilling Ink and Replacing the Maintenance Box Solving Paper Problems Wi-Fi or Wired Networking Message Appears Prompting You to Reset Ink Levels If you see a message on the LCD screen prompting you to reset the ink levels, do the following: 1.
Page 242: Resetting Control Panel Defaults
• If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check other solutions. If they do not work, contact Epson. Parent topic:...
Page 243: Solving Setup Problems
4. Select one of these options and press the OK button: • Network Settings: Resets all network settings. • Copy Settings: Resets all copy settings. • Scan Settings: Resets all scan settings. • Fax Settings: Resets all fax settings. • Clear All Data and Settings: Resets all settings. You see a confirmation screen.
Page 244: Noise After Filling The Ink
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 245: Control Panel Setup Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your fax and network data and settings.
Page 246: Product Cannot Connect To A Wireless Router Or Access Point
Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these solutions: • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 247: Network Software Cannot Find Product On A Network
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary. • Turn off the devices you want to connect to the network. Wait for about 10 seconds and then turn on the devices in the following order: wireless router, computer or smart device, and then your product.
Page 248 Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 249: Product Does Not Appear In Mac Printer Window
Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon does not appear on your product's LCD screen, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router.
Page 250: Cannot Print Over A Network
• Make sure you install your product's network software as described in your product documentation. • Make sure that the latest version of your product's Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited. To check if a genuine Epson printer driver is installed on your computer, do the following: Windows: Select Control Panel >...
Page 251 LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software. • Check your product's connection status by opening the EPSON Status Monitor 3 (Windows) or EPSON Status Monitor (Mac) on your computer. If the remaining ink levels are displayed, a connection has been successfully established between your computer and your product.
Page 252: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 253: Solving Copying Problems
Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected.
Page 254: Product Makes Noise When It Sits For A While
Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Copies Have Incorrect or Faint Colors If your copies have incorrect, uneven, smeared, or faint colors, try these solutions: •...
Page 255: Position, Size, Or Margins Of Copies Are Incorrect
Position, Size, or Margins of Copies are Incorrect If the position, size, or margins of your copies are incorrect, try these solutions: • When placing originals in the ADF, make sure the edge guides are against the edges of the paper. •...
Page 256 • If paper does not feed for printing, remove it. Then reload it in the middle of the rear paper feeder. Slide the edge guides against the edge of the paper, making sure that the paper stack is not above the arrow mark on the edge guides.
Page 257: Originals Do Not Feed From The Automatic Document Feeder
Related references Paper Jam Problems Inside the Product Paper Jams in the Automatic Document Feeder Paper Specifications Paper Loading Capacity Related tasks Cleaning the Paper Guide Cleaning Your Product Related topics Loading Paper Originals Do Not Feed From the Automatic Document Feeder If your originals do not feed when placed in the ADF, try these solutions: •...
Page 258 Warning: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, it may cause an injury. Do not touch any protruding parts inside the product. Be careful not to trap your hand or fingers when opening or closing the scanner unit. Caution: Remove the jammed paper carefully.
Page 259 4. Open the inner cover. 5. Lift up the scanner unit until it clicks into place. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Do not touch the parts shown or you may damage your product.
Page 260 6. Remove any jammed paper inside. Note: Do not touch any parts inside the product. Doing so may cause a malfunction. 7. Lift the scanner unit up slightly and lower it. When the scanner unit catches, lift it up again and lower it completely.
Page 261 Note: The scanner unit must be closed completely before it can be opened again. 8. Close the inner cover.
Page 262: Paper Jams In The Automatic Document Feeder
9. Lower the control panel. 10. Follow the prompts on the LCD screen to clear any error messages. Parent topic: Solving Paper Problems Related tasks Cancelling Printing Using a Product Button Related topics Loading Paper Paper Jams in the Automatic Document Feeder If you see a message that paper has jammed in the ADF, follow the steps here.
Page 263 3. Open the ADF cover. Caution: Make sure you open the ADF cover before removing any jammed paper. Otherwise the product may be damaged. 4. Carefully remove any jammed paper.
Page 264 5. Open the ADF input tray. Caution: Make sure you open the ADF cover before opening the input tray. Otherwise the product may be damaged. 6. Carefully remove any jammed paper from beneath the ADF input tray.
Page 265: Paper Ejection Problems
7. Close the ADF input tray, then close the ADF cover until it clicks into place. 8. Reload your originals. Caution: Do not load originals above the arrow mark on the ADF edge guide. Also make sure your originals are not creased or folded, and do not contain holes, staples, tape, or other materials that could obstruct the feeder.
Page 266: Solving Problems Printing From A Computer
• Make sure there are no errors or paper jams in the product. • There may a problem with the printer's status. Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 267 • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: •...
Page 268: Product Icon Does Not Appear In Windows Taskbar
2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
Page 269: Printing Is Slow
• If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.
Page 270: Solving Page Layout And Content Problems
1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK.
Page 271: Inverted Image
Inverted Image Too Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Slanted Printout Parent topic: Solving Problems Related tasks Using AirPrint Inverted Image If your printed image is inverted unexpectedly, try these solutions: •...
Page 272: Blank Pages Print
Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software, if available.
Page 273: Border Appears On Borderless Prints
• Make sure your paper is positioned correctly for feeding into the product. • When placing originals on the scanner glass, align the corner of the original with the corner indicated by the arrow. If the edges of the copy are cropped, move the original slightly away from the corner. •...
Page 274: Incorrect Characters Print
• Make sure you have stored the paper correctly. Paper can expand or contract if it is not stored properly. See the instructions that came with your paper for storage instructions. Parent topic: Solving Page Layout and Content Problems Related references Print Options - Mac Paper or Media Type Settings - Control Panel Paper or Media Type Settings - Printing Software...
Page 275: Incorrect Image Size Or Position
Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. •...
Page 276: Slanted Printout
Slanted Printout If your printouts are slanted, try these solutions: • Make sure the paper is loaded in the correct direction. • Make sure your paper meets the specifications for your product. • Do not load more than the recommended number of sheets. •...
Page 277: White Or Dark Lines In Printout
Incorrect Colors Parent topic: Solving Problems Related tasks Using AirPrint White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 278: Blurry Or Smeared Printout
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Do not load more than the recommended number of sheets. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.
Page 279 • Avoid handling printouts on glossy paper right after printing to allow the ink to set. • Dry printouts completely before filing or displaying them. When drying printouts, avoid direct sunlight, do not use a dryer, and do not touch the printed side of the paper. •...
Page 280: Faint Printout Or Printout Has Gaps
Print Head Alignment Power Cleaning Related references Paper or Media Type Settings - Control Panel Paper or Media Type Settings - Printing Software Compatible Epson Papers Paper Specifications Related tasks Checking Ink Levels on Your Product Selecting Basic Print Settings - Windows...
Page 281 • If any ink levels are below the lower line, refill the ink tanks. • Make sure the paper type setting matches the type of paper you loaded. • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. •...
Page 282: Grainy Printout
Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print quality setting and turn off any high speed settings in your product software. •...
Page 283: Incorrect Colors
Standard (Windows) or Normal (Mac) instead. • Select EPSON Standard as the Color Mode (Windows) or Mode (Mac) setting in the printer software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
Page 284: Solving Scanning Problems
Solving Scanning Problems Check these solutions if you have problems scanning with your product. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2...
Page 285: Scanning Software Does Not Operate Correctly
• Use the Epson Scan 2 Utility on your computer to reset the scanner software settings. If resetting the settings does not solve the problem, uninstall and reinstall the scanner software.
Page 286: Scanning Is Slow
Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version.
Page 287: Cannot Send Scans To A Cloud Service
Related topics Wi-Fi or Wired Networking Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility.
Page 288: Image Consists Of A Few Dots Only
Characters are Not Recognized During Conversion to Editable Text (OCR) Image Colors are Patchy at the Edges Ripple Patterns Appear in an Image Scanned Image Edges are Cropped Resetting the Epson Scan 2 Settings Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: •...
Page 289: Straight Lines In An Image Appear Crooked
• Make sure any interface cables are securely connected at both ends. • Remove any dust or dirt that may have adhered to your original. • Do not press with too much force on the original or the document cover. •...
Page 290 • Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: • Increase the Resolution setting.
Page 291: Characters Are Not Recognized During Conversion To Editable Text (Ocr)
Remove any dust or dirt from your originals and clean the scanner glass. Do not press with too much force on the original or document cover. To adjust the colors in your scanned image, adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: •...
Page 292: Image Colors Are Patchy At The Edges
In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. When scanning using Epson ScanSmart and placing multiple originals on the scanner glass, make sure there is a gap of at least 0.8 in.
Page 293: Resetting The Epson Scan 2 Settings
Utility. 2. Click the Other tab. 3. Click Reset and confirm your choice. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanned Image Quality Problems Solving Faxing Problems Check these solutions if you have problems faxing with your product.
Page 294: Cannot Send Or Receive Faxes
Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • Use Check Fax Connection on the control panel (Settings > Fax Settings > Check Fax Connection) to run the automatic fax connection check. Try the solutions suggested in the report. •...
Page 295 • If you cannot send faxes at a specified time, make sure the date and time are set correctly on the product. • If you are receiving faxes using the Epson FAX Utility, check that your product is registered as a fax product in your operating system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware.
Page 296: Cannot Receive Faxes With A Telephone Connected To Your Product
Selecting the Line Type Selecting Advanced Fax Settings Receiving Faxes Automatically Related topics Setting Up Fax Features Cannot Receive Faxes with a Telephone Connected to Your Product If you cannot receive faxes when a telephone is connected to your product, try these solutions: •...
Page 297: Fax Quality Is Poor
• If the product cannot print a received fax due to a product error, such as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks...
Page 298: Sent Fax Is Received In An Incorrect Size
• If the back of the original appears in your sent fax, place a piece of black paper on the back of the original and fax it again. Parent topic: Solving Faxing Problems Related references Basic Settings - Fax Fax Sending Options Related tasks Cleaning Your Product Sent Fax is Received in an Incorrect Size...
Page 299: Uninstall Your Product Software
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.
Page 300: Uninstalling Product Software - Mac
In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 11/Windows 10/8.x: Select Epson Event Manager and click Uninstall.
Page 301: Where To Get Help
6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If you uninstall the printer driver and your product name remains in the Print & Fax, Print & Scan, or Printers &...
Page 302 You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 303: Technical Specifications
• Windows 10 • Windows 8.x • Windows 7 • Windows Vista Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads.
Page 304: Mac System Requirements
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 305 Paper types Plain paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Weight Plain paper: 17 lb (64 g/m...
Page 306: Printable Area Specifications
Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders...
Page 307 Top/bottom/left/right margins: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.61 inches (41 mm) minimum Reduced print quality area/bottom: 1.46 inches (37 mm) minimum Single sheets - borderless Reduced print quality area/top: 1.73 inches (44 mm) minimum Reduced print quality area/bottom: 1.57 inches (40 mm) minimum Envelopes Right/left margins: 0.12 inch (3 mm) minimum Top/bottom margins: 0.12 inch (3 mm) minimum...
Page 308: Automatic Document Feeder (Adf) Specifications
Reduced print quality area/right: 0.71 inch (18 mm) minimum Reduced print quality area/left: 1.61 inches (41 mm) minimum Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications Paper size Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) 8.5 ×...
Page 309: Ink Specifications
Technical Specifications Ink Specifications Note: Epson's warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.
Page 310: Fax Specifications
Temperature Storage: –22 to 104 °F (–30 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 3.2 °F (–16 °C) Ink thaws and is usable after approximately 3 hours at 77 °F (25 °C) Parent topic: Technical Specifications Related references Ink Bottle and Maintenance Box Part Numbers...
Page 311: Dimension Specifications
Page memory Up to 100 pages (ITU-T No. 1 chart in monochrome standard mode) Redial 2 times (with 1 minute intervals); specifications may differ by country or region Interface RJ-11 Phone line RJ-11 Telephone set connection Parent topic: Technical Specifications Dimension Specifications Height Stored: 9.3 inches (237 mm)
Page 312: Environmental Specifications
Power consumption Standalone copying: Approximately 12 W (ISO/IEC24712) (with USB connection) Ready mode: Approximately 7.1 W Sleep mode: Approximately 0.9 W Power off mode: Approximately 0.2 W Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Humidity...
Page 313 100Mbps Half duplex Connector RJ-45 Network Protocols (IPv4/IPv6) Network printing IPv4: EpsonNet Print (Windows), Epson Email Print, Epson Remote Print IPv4/IPv6: Standard TCP/IP (Windows), WSD Printing (Windows), Bonjour Printing (Mac OS), IPP Printing (Windows/Mac OS), AirPrint (iOS/Mac OS) Network scanning...
Page 314: Safety And Approvals Specifications
• Manufacturer: Seiko Epson Corporation. • Type: J26H006 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 315: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 316 • Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end.
Page 317: Lcd Screen Safety Instructions
• Do not press too hard on the LCD screen or subject it to heavy impacts. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support. • The LCD screen may contain a few small bright or dark spots, and may display uneven brightness.
Page 318: Wireless Connection Safety Instructions
When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson product near water. • Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock from lightning.
Page 319: Fcc Compliance Statement
The default value of the administrator password is printed on the product's label, as shown. The label is located on the side where the cover is opened, the back, or the bottom, depending on the product. The default administrator password when multiple labels are attached The default password is the product's serial number when only one label is attached You must enter the default administrator password when performing the following operations: •...
Page 320 If you have problems with this product and require technical or customer support, please visit www.epson.com for more information. This product is not intended to be repaired by the customer. If you experience trouble connecting this equipment to a telephone line, please contact: Name: Epson America, Inc.
Page 321 contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual.
Page 322: Binding Arbitration And Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
Page 323 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 324 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 325: Trademarks
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the...
Page 326: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 327: Libtiff Software Acknowledgment
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.
Page 328 1/23 CPD-62639 Parent topic: Copyright Notice...

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