Epson ET-4810 Series User Manual
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Epson ET-4810 Series User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Faxing
Maintaining the Printer
Solving Problems
NPD6950-01 EN

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Table of Contents
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Summary of Contents for Epson ET-4810 Series

  • Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6950-01 EN...

  • Page 2: Table Of Contents

    Contents Viewing Animations..... . . 27 Guide to This Manual Introduction to the Manuals....7 Loading Paper Important Safety Instructions (paper manual).
  • Page 3 Feature: Security when Sending and Checking if a genuine Epson printer driver is Receiving Faxes......85 installed - Windows.
  • Page 4 Application for Controlling the Scanner (Epson Scan 2)......208 Paper Gets Jammed..... . . 180 Application for Configuring Fax Operations Removing Jammed Paper.
  • Page 5 Technical Support Web Site....236 Contacting Epson Support....236 Before Contacting Epson.
  • Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Guide to Web Movie Manuals.

  • Page 7: Guide To This Manual

    Guide to Web Movie Manuals Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications.

  • Page 8: Searching For Information

    Guide to This Manual > Printing Only the Pages You Need L5590 Series: https://support.epson.net/publist/video.php?model=L5590_Series ET-2840 Series: https://support.epson.net/publist/video.php?model=ET-2840_Series L3560 Series: https://support.epson.net/publist/video.php?model=L3560_Series Searching for Information The PDF manual allows you to search for information you are looking for by keyword, or jump directly to specific sections using the bookmarks.

  • Page 9: About This Manual

    Guide to This Manual > > About This Manual Notes on Screenshots and Illustrations ❏ To specify pages that are not in series, divide the pages with commas. Example: 5, 10, 15 About This Manual This section explains the meaning of marks and symbols, notes on descriptions, and operating system reference information used in this manual.

  • Page 10: Operating System References

    Trademarks ❏ EPSON ® is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries.

  • Page 11: Copyright

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 12: Important Instructions

    Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.

  • Page 13: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols/ ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 14: Printer Advisories And Warnings

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Using the Printer Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up the Printer ❏...

  • Page 15: Advisories And Warnings For Using The Lcd Screen

    Important Instructions > > Printer Advisories and Warnings Notes on the Administrator Password ❏ Prolonged use of the printer when the ink level is below the lower line could damage the printer. Fill the ink tank to the upper line while the printer is not operating. To display the correct ink level estimates, reset the ink level after filling the tank.
  • Page 16 Important Instructions > > Printer Advisories and Warnings Notes on the Administrator Password Default Value of the Administrator Password The default value of the administrator password is printed on the label on the product itself, such as the one shown. The position where the label is attached depends on the product, such as the side where the cover is opened, the back, or the bottom.

  • Page 17: Protecting Your Personal Information

    Important Instructions > Protecting Your Personal Information Related Information “Restore Default Settings” on page 223 & “Where to Get Help” on page 235 & Protecting Your Personal Information When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings >...

  • Page 18: Part Names And Functions

    Part Names and Functions Front............19 Inside.

  • Page 19: Front

    Part Names and Functions > Front Front Only for ET-4810 Series/L5590 Series ADF (Automatic Document Open when removing jammed originals in the ADF. Feeder) cover ADF input tray Feeds originals automatically. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals.

  • Page 20: Inside

    Part Names and Functions > Inside Only for ET-2840 Series/L3560 Series Rear paper feeder Loads paper. Paper support Supports loaded paper. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Feeder guard Prevents foreign substance from entering the printer. Usually keep this guard closed.

  • Page 21: Rear

    Part Names and Functions > Rear Control panel Indicates the printer's status and allows you to make print settings. Scanner unit Scans placed originals. Open to remove jammed paper. This unit should usually be kept closed. Ink tank cap Open to refill the ink tank. Ink tank cover Ink reservoir tank (Ink tank) Supplies ink to the print head.
  • Page 22 Remove when replacing the maintenance box. You need a flat-head screwdriver to remove the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing. Only for ET-4810 Series/L5590 Series...

  • Page 23: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 24 Home Screen Configuration.

  • Page 24: Control Panel

    Starts an operation such as printing or copying. Applies to a variety of functions depending on the situation. Turns on when received documents that have not yet been printed or saved are stored in the printer's memory. Displays the home screen. Only for ET-4810 Series/L5590 Series...

  • Page 25: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration The following home screen is displayed when you turn on the printer or press the button on the control panel. You can easily copy and print by switching the menu and selecting the option you need. Allows you to copy documents.

  • Page 26: Guide To The Network Icon

    Guide to the Control Panel > Entering Characters Provides solutions when you cannot print as expected. Select the paper size and paper type you loaded in the paper source. Displays menus that allow you to set up the printer for use on a wireless network. Guide to the Network Icon The printer is not connected to a wired (Ethernet) network or a wireless (Wi-Fi) network.

  • Page 27: Viewing Animations

    Guide to the Control Panel > Viewing Animations Function button Descriptions Moves the cursor to the left or right. A 1 # Switches the character type. You can enter alphanumerics or symbols. You can also switch them by using the button.

  • Page 28: Loading Paper

    Loading Paper Paper Handling Precautions......... . 29 Paper Size and Type Settings.

  • Page 29: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 30: Paper Size And Type Settings

    To obtain optimum printing results, select the paper type that suits the paper. Media Name Media Type Control Panel Printer Driver, Smart device Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy...

  • Page 31: Loading Papers

    Epson Double-sided Photo Quality Ink Jet Paper Epson Photo Quality Self Adhesive Sheets For smart devices, these media types can be selected when printing using Epson Smart Panel. Loading Papers Loading Paper in the Rear Paper Feeder 1. Pull out the paper support.
  • Page 32 Loading Paper > > Loading Papers Loading Paper in the Rear Paper Feeder 2. Slide the edge guides. 3. Load paper at the center of the paper support with the printable side facing up. Important: ❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line just under the symbol inside the edge guide.

  • Page 33: Loading Various Paper

    Loading Paper > > Loading Various Paper Loading Envelopes 6. Open the output tray cover, and then slide out the output tray. Note: Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may decline.

  • Page 34: Loading Long Papers

    Loading Paper > > Loading Various Paper Loading Long Papers Loading Long Papers When loading paper longer than legal size, store the paper support, and then flatten the leading edge of the paper. Select User-Defined as the paper size setting. ❏...

  • Page 35: Placing Originals

    Placing Originals Originals that are not Supported by the ADF......36 Placing Originals on the ADF.

  • Page 36: Originals That Are Not Supported By The Adf

    Placing Originals > Placing Originals on the ADF Originals that are not Supported by the ADF Important: Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the original. Scan these documents on the scanner glass instead. To prevent paper jams, avoid placing the following originals in the ADF.

  • Page 37: Placing Originals On The Scanner Glass

    Placing Originals > Placing Originals on the Scanner Glass Important: ❏ Do not load originals above the line indicated by the triangle symbol on the ADF. ❏ Do not add originals while scanning. Related Information “ADF Specifications” on page 226 &...
  • Page 38 Placing Originals > Placing Originals on the Scanner Glass 3. Place the original face-down and slide it to the corner mark. Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. 4.

  • Page 39: Printing

    Printing Printing Documents..........40 Printing on Envelopes.

  • Page 40: Printing Documents

    Printing > > Printing Documents Printing from a Computer Printing Documents Printing from a Computer This section explains how to print a document from your computer using Windows as an example. On Mac OS, the procedure may be different or some features may not be supported. Printing Using Easy Settings Note: Operations may differ depending on the application.
  • Page 41 Printing > > Printing Documents Printing from a Computer 5. Select Preferences or Properties to access the printer driver window. 6. Change the settings as necessary. You can see the online help for explanations of the setting items. Right-clicking an item displays Help. 7.
  • Page 42 Printing > > Printing Documents Printing from a Computer 1. On the printer driver's Main or More Options tab, set each item (such as Document Size and Paper Type). 2. Click Add/Remove Presets in Printing Presets. 3. Enter a Name and, if necessary, enter a comment. 4.
  • Page 43 Printing > > Printing Documents Printing from a Computer Printing a Booklet You can also print a booklet that can be created by re-ordering the pages and folding the printout. Note: This feature is not available with borderless printing. Access the printer driver, and then make the following settings. On the Main tab, select the 2-side printing method from 2-Sided Printing, and then select Settings >...
  • Page 44 Printing > > Printing Documents Printing from a Computer Note: This feature is not available with borderless printing. Access the printer driver, and then make the following settings. Main tab > Multi-Page > 2-Up, etc. Printing to Fit the Paper Size You can print to fit the paper size you loaded in the printer.
  • Page 45 Printing > > Printing Documents Printing from a Computer 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2. Select the paper size you want to print on from the Output Paper setting. 3.
  • Page 46 Printing > > Printing Documents Printing from a Computer Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1.
  • Page 47 Printing > > Printing Documents Printing from a Computer 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 48 Printing > > Printing Documents Printing from a Computer 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 49 Printing > > Printing Documents Printing from a Computer 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 50 Printing > > Printing Documents Printing from a Computer 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 51 Printing > > Printing Documents Printing from a Computer 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. Access the printer driver, and then make the following settings.
  • Page 52 Printing > > Printing Documents Printing from a Computer Printing an Anti-Copy Pattern You can print an anti-copy pattern on your printouts. When printing, the letters themselves are not printed and the entire print is screen-toned lightly. The hidden letters appear when photocopied to easily distinguish the original from the copies.
  • Page 53 Printing > > Printing Documents Printing from a Computer 5. Click Print from the File menu to start printing. Note: If you close the Job Arranger Lite window before adding all the print data to the Print Project, the print job you are currently working on is canceled.

  • Page 54: Printing Documents From Smart Devices

    Printing > > Printing Documents Printing Documents from Smart Devices Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print. Access the printer driver, and then make the following settings. More Options tab > Color Correction > Image Options > Emphasize Thin Lines Printing Clear Bar Codes If printed bar codes cannot be read correctly, you can print clearly using reduced ink bleeding.
  • Page 55 Printing Using Epson Smart Panel Epson Smart Panel is an application that allows you to perform printer operations easily including printing, copying, or scanning from a smart device such as a smartphone or tablet. You can connect the printer and smart device over a wireless network, check the ink levels and printer status, and check for solutions if an error occurs.

  • Page 56: Printing On Envelopes

    You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 57: Printing Photos

    (CD/DVD label printing is only supported by some models.). See the application’s help for details. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Install Epson Smart Panel from the following URL or QR code.

  • Page 58: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.

  • Page 59: Copying

    Copying Copying in Color or Monochrome........60 Copying by Enlarging or Reducing.

  • Page 60: Copying In Color Or Monochrome

    Copying > Copying in Color or Monochrome Copying in Color or Monochrome This section explains the steps for copying originals in color or monochrome. 1. Load paper in the printer. “Loading Paper in the Rear Paper Feeder” on page 31 2.

  • Page 61: Copying By Enlarging Or Reducing

    Copying > Copying Multiple Originals onto One Sheet Copying by Enlarging or Reducing You can copy originals at a specified magnification. Copy > More > Print Settings > Settings > Reduce/Enlarge Related Information “More Menu Options for Copying” on page 64 &...
  • Page 62 Copying > Copying Multiple Originals onto One Sheet ❏ Copying originals horizontally ❏ Copying originals vertically Note: You can also select More to change the settings. See the related information below for explanations of the setting items. Related Information “More Menu Options for Copying” on page 64 &...

  • Page 63: Copying Id Card

    Copying > Copying ID card Copying ID card Scans both sides of an ID card and copies onto one side of A4 size paper. Copy > More > Print Settings > Settings > ID Card Copy Place the original face-down and slide it to the corner mark. Place an ID card 5 mm away from the corner mark of the scanner glass.

  • Page 64: Copying Without Margins

    Copying > More Menu Options for Copying Copying Without Margins Copies without margins around the edges. The image is enlarged a little to remove margins from the edges of the paper. Copy > More > Print Settings > Settings > Borderless Copy Related Information “More Menu Options for Copying”...
  • Page 65 Copying > More Menu Options for Copying Auto Fit : Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected. Custom Size: Specifies the magnification used to enlarge or reduce the original within a range of 25 to 400%. Original Size: Select the size of your original.
  • Page 66 Scanning Available Scanning Methods......... . 67 Scanning Originals to a Computer.

  • Page 67: Available Scanning Methods

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 11: Click the start button, and then check the All apps > Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 68: Scanning Using Wsd

    4. If the Select Computer screen is displayed, select a computer on which to save the scanned images. 5. Press the button. When using Windows 7 or later, or OS X El Capitan (10.11) or later: Epson ScanSmart automatically starts on your computer, and scanning starts. Note: ❏...

  • Page 69: Setting Up A Wsd Port

    Scanning > > Scanning Using WSD Setting Up a WSD Port 2. Select To WSD on the control panel. u d l r To select an item, use the buttons, and then press the OK button. 3. Select a computer. 4.
  • Page 70 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 71: Scanning Originals To A Smart Device

    Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: Before scanning, install Epson Smart Panel on your smart device. 1. Place the originals. “Placing Originals” on page 35 2. Start Epson Smart Panel on your smart device.

  • Page 72: Faxing

    Faxing Before Using Fax Features..........73 Overview of this Printer's Fax Features.

  • Page 73: Before Using Fax Features

    Connecting the Printer to a Phone Line Before Using Fax Features Faxing feature is available only for ET-4810 Series/L5590 Series. Check the following before you start using the fax features. ❏ The printer and the phone line, and (if it is being used) the phone machine are connected correctly ❏...
  • Page 74 Faxing > > Before Using Fax Features Connecting the Printer to a Phone Line Note: Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap if you are not connecting your telephone. In areas where lightning strikes occur frequently, we recommend that you use a surge protector.
  • Page 75 Faxing > > Before Using Fax Features Connecting the Printer to a Phone Line Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏...

  • Page 76: Making The Printer Ready To Send And Receive Faxes

    Faxing > > Before Using Fax Features Making the Printer Ready to Send and Receive Faxes 3. Select Fax on the printer's control panel. u d l r To select an item, use the buttons, and then press the OK button. 4.
  • Page 77 Faxing > > Before Using Fax Features Making the Printer Ready to Send and Receive Faxes Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard 1. Select Settings on the home screen on the printer's control panel. u d l r To select an item, use the buttons, and then press the OK button.

  • Page 78: Making Settings For The Printer's Fax Features According To Use

    Faxing > > Before Using Fax Features Making Settings for the Printer's Fax Features According to Use Related Information “Connecting the Printer to a Phone Line” on page 73 & “Making Settings to Use an Answering Machine” on page 79 &...
  • Page 79 Faxing > > Before Using Fax Features Making Settings for the Printer's Fax Features According to Use Related Information “Basic Settings Menu” on page 217 & Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine.
  • Page 80 Faxing > > Before Using Fax Features Making Settings for the Printer's Fax Features According to Use Making Settings for Blocking Junk Faxes You can block junk faxes. 1. Select Settings on the home screen on the printer's control panel. u d l r To select an item, use the buttons, and then press the OK button.

  • Page 81: Making Contacts Available

    Faxing > > Before Using Fax Features Making Contacts Available Making Save to Computer Setting not to Receive Faxes To set the printer not to save received faxes on the computer, change the settings on the printer. Note: You can also change the settings using the FAX Utility. However, if there are any faxes that have been unsaved to the computer, the feature does not work.
  • Page 82 Faxing > > Before Using Fax Features Making Contacts Available 1. Select Settings on the home screen. u d l r To select an item, use the buttons, and then press the OK button. 2. Select Contacts Manager. 3. Do one of the following. ❏...

  • Page 83: Overview Of This Printer's Fax Features

    Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Items Settings and Explanation Type This item is fixed as Fax. You cannot change this setting. Assign to Frequent Use This item is not supported. Fax Number Enter between 1 and 64 characters using 0-9 - * # and space. Fax Speed Select a communication speed for a destination.

  • Page 84: Feature: Receiving Faxes

    Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) ❏ Sending manually When you perform a manual check on the line connection by dialing the recipient, press the button to select Send Fax to start sending a fax directly. “Sending Faxes Dialing from the External Phone Device”...

  • Page 85: Features: Various Fax Reports

    Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 209 “Sending a Fax from a Computer” on page 95 PC-FAX Receive You can receive faxes on a computer. “Making Settings to Send and Receive Faxes on a Computer”...

  • Page 86: Sending Faxes Using The Printer

    Faxing > > Sending Faxes Using the Printer Selecting Recipients Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the printer's control panel. 1. Place the originals. You can send up to 100 pages in one transmission; however depending on the remaining amount of memory, you may not be able to send faxes even with less than 100 pages.

  • Page 87: Various Ways Of Sending Faxes

    Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Entering Fax Number Manually Press the fax number with the number buttons, and then press the OK button. - To add a pause (pause for three seconds during dialing), press the button.
  • Page 88 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 5. When you hear a fax tone, press the button, and then hang up the handset. Note: When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs scanning and sending simultaneously.

  • Page 89: Receiving Faxes On The Printer

    Faxing > Receiving Faxes on the Printer avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer performs scanning and sending simultaneously. You can use this feature when there is only one recipient. Accessing the Menu You can find the menu on the printer's control panel below.

  • Page 90: Receiving Incoming Faxes

    Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > Menu > More > Fax Report > Fax Settings List. Receiving Incoming Faxes There are two options in Receive Mode.

  • Page 91: Receiving Faxes By Making A Phone Call

    Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Receiving Faxes With an External Phone Device A printer with an external phone device works as follows. ❏ When the answering machine answers within the number of rings set in Rings to Answer: - If the ringing is for a fax: The printer automatically switches to receive faxes.

  • Page 92: Menu Options For Faxing

    Faxing > > Menu Options for Faxing Scan Settings 4. Specify the recipient. Note: If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On. Select fax recipients from the contacts list or the sent fax history. 5.

  • Page 93: Fax Send Settings

    Faxing > > Menu Options for Faxing Fax Send Settings Density: Sets the density of the outgoing fax. Press to make the density darker, and press to make it lighter. ADF Continuous Scan: Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes.

  • Page 94: More

    Faxing > > Menu Options for Faxing More Fax Header: Select the header for the recipient. To use this feature, you should register multiple headers in advance. Additional Header Info: Select the information you want to add. You can select one from Your Phone Number and Destination List.

  • Page 95: Contacts Manager

    Faxing > Sending a Fax from a Computer Polling Receive: When this is set to On and you call the sender's fax number, you can receive documents from the sender's fax machine. See the related information below for details on how to receive faxes using Polling Receive.

  • Page 96: Sending Documents Created Using An Application (Windows)

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 209 “Application for Sending Faxes (PC-FAX Driver)” on page 210 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 97 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 8. Specify a recipient. ❏ Selecting a recipient (name, fax number and so on) from PC-FAX Phone Book: If the recipient is saved in the phone book, do the steps below. Click the PC-FAX Phone Book tab.

  • Page 98: Sending Documents Created Using An Application (Mac Os)

    Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) ❏ When you have selected Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover Sheet Settings window. Select a cover sheet from samples in the Cover Sheet list.
  • Page 99 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) 4. Make settings for each item. ❏ Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent. ❏...

  • Page 100: Receiving Faxes On A Computer

    ❏ Check if the FAX Utility has been installed and the FAX Utility settings have been made before using this feature. “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 209 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).

  • Page 101: Checking For New Faxes (Mac Os)

    Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) ❏ : Checking for new faxes. ❏ : Importing new faxes is complete. 2. Right-click the icon, and then click View Receiving Fax Record. The Receiving Fax Record screen is displayed. 3.

  • Page 102: Canceling The Feature That Saves Incoming Faxes To The Computer

    Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer Open the Received Fax Folder from Received Fax Monitor (Mac OS) You can open the save folder from the computer specified to receive faxes when selecting "Save" (save faxes on this computer).

  • Page 103: Maintaining The Printer

    Maintaining the Printer Checking the Ink Level..........104 Improving Print, Copy, Scan, and Fax Quality.

  • Page 104: Checking The Ink Level

    EPSON Status Monitor 3. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > EPSON Status Monitor Related Information “Refilling the Ink Tanks”...
  • Page 105 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head Important: ❏ Do not open the inner cover or turn off the printer during head cleaning. If the head cleaning is incomplete, you may not be able to print.

  • Page 106: Running Power Cleaning

    Click Print Head Nozzle Check on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Print Head Nozzle Check Related Information “Running Power Cleaning”...

  • Page 107: Preventing Nozzle Clogging

    If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Note: You can also run power cleaning from the printer driver.

  • Page 108: Cleaning The Paper Path For Ink Smears

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass ❏ Horizontal banding occurs at regular intervals: Select Horizontal Alignment. 4. Follow the on-screen instructions. Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. Important: Do not use tissue paper to clean the inside of the printer.

  • Page 109: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
  • Page 110 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 3. Close the ADF cover, and then open the document cover. 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.

  • Page 111: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer 5. If the problem cannot be cleared, turn off the printer by pressing the button, open the ADF cover, and then raise the ADF input tray. 6. Clean the part that is shown in the illustration. Cleaning the Printer If the components and the case are dirty or dusty, turn off the printer and clean them using a soft, clean cloth that has been dampened with water.

  • Page 112: Cleaning Spilled Ink

    Maintaining the Printer > Cleaning Spilled ink Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...

  • Page 113: In These Situations

    In These Situations When Replacing a Computer......... 114 Saving Power.

  • Page 114: When Replacing A Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. Follow the on-screen instructions. https://epson.sn Saving Power The printer enters sleep mode or turns off automatically if no operations are performed for a set period. You can adjust the time before power management is applied.

  • Page 115: Disabling Your Wi-Fi Connection

    Click Printer and Option Information on the Maintenance tab. ❏ Mac OS Apple menu > System Preferences > Printers & Scanners (or Print & Scan, Print & Fax) > Epson(XXXX) > Options & Supplies > Utility > Open Printer Utility > Printer and Option Information...

  • Page 116: Checking If A Genuine Epson Printer Driver Is Installed - Windows

    & Checking if a genuine Epson printer driver is installed - Windows You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select Control Panel > View devices and printers (Printers, Printers and Faxes), and then do the following to...
  • Page 117 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Drivers tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...

  • Page 118: Checking If A Genuine Epson Printer Driver Is Installed - Mac Os

    Making Settings for Connecting to the Computer Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods.

  • Page 119: Making Settings For Connecting To The Smart Device

    Note: If you have already set up the connection between your smart device and the printer but need to reconfigure it, you can do so from an app such as Epson Smart Panel. Making Wi-Fi Settings from the Control Panel If you are not using a computer or smart device to set up the printer connection, you can do so on the control panel.
  • Page 120 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel Note: If you are using an wireless router with its default settings, the SSID and password are on the label. If you do not know the SSID and password, contact the person who set up the wireless router, or see the documentation provided with the wireless router.
  • Page 121 In These Situations > > Re-Setting the Network Connection Making Wi-Fi Settings from the Control Panel ❏ The wireless router is compatible with WPS (Wi-Fi Protected Setup). ❏ The current Wi-Fi connection was established by pressing a button on the wireless router. 1.

  • Page 122: Checking The Printer's Network Connection Status (Network Connection Report)

    In These Situations > > … Re-Setting the Network Connection Checking the Printer's Network Connection Status ( 3. Press the OK button to proceed. 4. Select Others. 5. Select PIN Code (WPS). 6. Use your computer to enter the PIN code (an eight digit number) displayed on the printer's control panel into the wireless router within two minutes.

  • Page 123: Messages And Solutions On The Network Connection Report

    In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
  • Page 124 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. https://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 125 In These Situations > > … Re-Setting the Network Connection Messages and Solutions on the Network Connection Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
  • Page 126 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. https://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 127 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. https://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 128: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    In These Situations > > Connecting a Smart Device and Printer Directly (Wi-Fi Direct) About Wi-Fi Direct “Setting a Static IP Address for the Printer” on page 134 & Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.

  • Page 129: Connecting To Devices Using Wi-Fi Direct

    This method allows you to connect the printer directly to smart devices without a wireless router. Note: For iOS or Android users, it is convenient to set up from Epson Smart Panel. You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.

  • Page 130: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Note: If you are using an iOS device, you can also connect by scanning the QR code with the standard iOS camera. See the link below https://epson.sn. Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections by using the printer's control panel, or disable each connection from the computer or the smart device.

  • Page 131: Changing The Wi-Fi Direct (Simple Ap) Settings Such As The Ssid

    In These Situations > > … Connecting a Smart Device and Printer Directly (Wi-Fi Direct) Changing the Wi-Fi Direct ( Important: When Wi-Fi Direct (Simple AP) connection disabled, all computers and smart devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected. Note: If you want to disconnect a specific device, disconnect from the device instead of the printer.

  • Page 132: Adding Or Changing The Printer's Connection

    In These Situations > > Adding or Changing the Printer's Connection To Set Up a Printer on Multiple Computers ❏ Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name.

  • Page 133: Changing The Connection From Wi-Fi To Usb

    In These Situations > > Adding or Changing the Printer's Connection Changing the Connection from Wi-Fi to USB Furthermore, if you start setting up the printer from computer B in the configuration shown above, the printer is set up on computer B's network allowing computer B to print but not computer A. To prevent this from happening, when you want to set up a networked printer from a second computer, start the installer on the computer connected to the same network as the printer.

  • Page 134: Changing The Network Connection From Wi-Fi To Ethernet

    In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Example of Windows 10 Changing the Network Connection from Wi-Fi to Ethernet Follow the steps below to change the network connection to Ethernet from Wi-Fi using the control panel. 1.
  • Page 135 In These Situations > > Adding or Changing the Printer's Connection Setting a Static IP Address for the Printer Note: The display contents and items for Web Config differ depending on the model. If you see the following, select Advanced Settings from the list at the top right of the window. 2.

  • Page 136: Transporting And Storing The Printer

    In These Situations > Transporting and Storing the Printer 4. Select Basic. 5. Select Manual for Obtain IP Address. 6. Enter the IP Address you are setting up in IP Address. Set the subnet mask, default gateway, DNS server, and so on. according to your network environment. 7.
  • Page 137 In These Situations > Transporting and Storing the Printer 5. Make sure there are no originals on the printer. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured.
  • Page 138 In These Situations > Transporting and Storing the Printer 8. Prepare to pack the printer as shown below. 9. Place the printer in the plastic bag and fold it closed. 10. Pack the printer in its box using the protective materials.
  • Page 139 In These Situations > Transporting and Storing the Printer Important: ❏ When storing or transporting the printer, place the printer in the plastic bag and fold it closed. Avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak. ❏...
  • Page 140 Solving Problems Cannot Print, Scan, or Fax......... . . 141 Printing, Copying, Scanning, and Faxing Quality is Poor.

  • Page 141: Cannot Print, Scan, Or Fax

    Solving Problems > > Cannot Print, Scan, or Fax Problem Solving Cannot Print, Scan, or Fax Problem Solving Read this section if you cannot print, scan, or fax as expected or if there are problems when printing. See the following for solutions to some common problems. Is the printer turned on? ❏...

  • Page 142: The Application Or Printer Driver Do Not Work Properly

    There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 143 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 144 Solving Problems > > Cannot Print, Scan, or Fax The Application or Printer Driver do not Work Properly The printer port is not set correctly. Solutions Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu. USB connection: USBXXX, Network connection: EpsonNet Print Port Cannot Print Even Though a Connection has been Established (Mac OS) The following causes can be considered.

  • Page 145: The Printer Cannot Connect To The Network

    Solving Problems > > Cannot Print, Scan, or Fax The Printer Cannot Connect to the Network AirPrint is disabled. Solutions Enable the AirPrint setting on Web Config. “Application for Configuring Printer Operations (Web Config)” on page 210 & Cannot Scan Even Though a Connection has been Correctly Established Scanning at a high resolution over a network.
  • Page 146 You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop. Epson Printer Connection Checker starts. If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 11 Click the start button, and then select All apps >...
  • Page 147 Solving Problems > > Cannot Print, Scan, or Fax The Printer Cannot Connect to the Network printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart.
  • Page 148 Solving Problems > > Cannot Print, Scan, or Fax The Printer Cannot Connect to the Network ❏ Example of connecting to SSIDs with a different frequency range Connect the computer or smart device to the same SSID as the printer. ❏...
  • Page 149 Solving Problems > > Cannot Print, Scan, or Fax The Printer Cannot Connect to the Network There is a problem with the network settings on the computer or smart device. Solutions Try accessing any website from your computer or smart device to make sure that your device's network settings are correct.

  • Page 150: Cannot Send Or Receive Faxes

    Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes 14. Connect the Ethernet cables that you removed in step 1 to the computer and the printer. If the problem still occurs, devices other than the printer may be causing the problem. Cannot Send or Receive Faxes Cannot Send or Receive Faxes The following causes can be considered.
  • Page 151 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes Sending faxes without entering an access code in an environment in which a PBX is installed. Solutions If your phone system requires an external access code to get an outside line, register the access code to the printer, and enter # (hash) at the beginning of a fax number when sending.
  • Page 152 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes The computer that will save the received faxes is not turned on. Solutions When you have made settings to save received faxes to a computer, turn on the computer. The received fax is deleted once it has been saved to the computer.
  • Page 153 Solving Problems > > Cannot Print, Scan, or Fax Cannot Send or Receive Faxes The Fax Speed setting registered in the contact list is wrong. Solutions Select Settings > Contacts Manager > Edit, and then select the recipient from the contact list. Follow the on-screen instructions, and then set Communication Mode to Slow(9,600bps).
  • Page 154 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.

  • Page 155: Paper Does Not Feed Properly

    Solving Problems > > Cannot Print, Scan, or Fax Paper Does Not Feed Properly The software is not installed. Solutions Make sure that the PC-FAX driver have been installed on the computer. The PC-FAX driver is installed with FAX Utility. Follow the steps below to check if it is installed. Select System Preferences from the Apple menu >...
  • Page 156 Solving Problems > > Cannot Print, Scan, or Fax Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 29 & Too many sheets are loaded in the printer. Solutions Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.
  • Page 157 Solving Problems > > Cannot Print, Scan, or Fax Paper Does Not Feed Properly Paper Out Error Occurs Paper is not loaded in the center of the rear paper feeder. Solutions When a paper out error occurs although paper is loaded in the rear paper feeder, reload paper in the center of the rear paper feeder.

  • Page 158: Printing, Copying, Scanning, And Faxing Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions ❏...
  • Page 159 Inks to Create Black, you can print at Standard print quality when the Paper Type is Plain paper or Envelope. Note that this feature cannot solve nozzle clogging. To solve nozzle clogging, we recommend contacting Epson support for repairs. Colored Banding Appears at Intervals of Approximately 3.3 cm The following causes can be considered.
  • Page 160 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Blurry Prints, Vertical Banding, or Misalignment The following causes can be considered. Check the causes and follow the solutions in order from the top. The print head position is out of alignment.
  • Page 161 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor “Running Power Cleaning” on page 106 & The print settings and the paper size loaded in the printer are different. Solutions Change the print settings according to the paper size loaded in the printer. Load paper in the printer that matches the print settings.
  • Page 162 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The print head is rubbing the surface of the paper. Solutions When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed.
  • Page 163 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.
  • Page 164 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
  • Page 165 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper in the Rear Paper Feeder”...
  • Page 166 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.

  • Page 167: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Solutions ❏ Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged.
  • Page 168 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head position is out of alignment. Solutions Select the Maintenance > Print Head Alignment > Horizontal Alignment menu on the control panel to align the print head.
  • Page 169 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Multiple sheets of paper are fed into the printer at the same time. Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time. “Several Sheets of Paper are Fed at a Time”...
  • Page 170 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Borderless is not set in the print settings. Solutions Select Copy > More > Print Settings > Settings > Borderless Copy on the control panel. If you select a paper that does not support borderless printing, you cannot enable borderless settings.
  • Page 171 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor ❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass. “Placing Originals” on page 35 &...
  • Page 172 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The original was pressed with too much force. Solutions If you press with too much force, blurring, smudges, and spots may occur. Do not press with too much force on the original or the document cover. The copy density setting is too high.

  • Page 173: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems The copy density setting is too high. Solutions Lower the copy density setting. “More Menu Options for Copying” on page 64 & The Text or Image Copied from the ADF is Squeezed or Stretched Some originals may not be scanned properly from the ADF.
  • Page 174 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...
  • Page 175 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.

  • Page 176: The Quality Of The Sent Fax Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The Text or Image Scanned from the ADF is Squeezed or Stretched Some originals may not be scanned properly from the ADF. Solutions Place originals on the scanner glass.
  • Page 177 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor Straight Lines Appear when Sending Faxes from the ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals.

  • Page 178: Received Fax Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor An Image of the Reverse Side of the Original Appears in the Sent Fax The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time.

  • Page 179: Cannot Select Paper Type Or Paper Source In Printer Driver

    A genuine Epson printer driver has not been installed. Solutions If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver. An Error Code is Displayed on the LCD Screen A code is displayed on the LCD screen if there is an error or information that requires your attention.

  • Page 180: Paper Gets Jammed

    The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider.
  • Page 181 Solving Problems > > Paper Gets Jammed Removing Jammed Paper 1. Remove the jammed paper. 2. Raise the control panel. 3. Open the inner cover. 4. Open the scanner unit until it clicks.
  • Page 182 Solving Problems > > Paper Gets Jammed Removing Jammed Paper Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured. Important: Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction. 5.
  • Page 183 Solving Problems > > Paper Gets Jammed Removing Jammed Paper Important: Do not touch the parts shown in the illustration inside the printer. Doing so may cause a malfunction. 6. Close the scanner unit. For safety, the scanner unit is closed in two steps. Note: The scanner unit must be closed completely before it can be opened again.

  • Page 184: Removing Jammed Paper From The Adf

    Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 7. Close the inner cover. 8. Close the control panel. Removing Jammed Paper from the ADF 1. Open the ADF cover. 2. Remove the jammed paper.
  • Page 185 Solving Problems > > Paper Gets Jammed Removing Jammed Paper from the ADF 3. Raise the ADF input tray. Important: Make sure that you open the ADF cover before raising the ADF input tray. Otherwise, the ADF may be damaged. 4.

  • Page 186: Preventing Paper Jams

    ❏ Do not store the ink bottles in high or freezing temperatures. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes.

  • Page 187: Refilling The Ink Tanks

    ❏ Visually check ink levels in the actual ink tanks. Prolonged use of the printer when the ink is expended could damage the printer. Epson recommends filling the ink tank to the upper line when the printer is not operating to reset the ink level.
  • Page 188 Make sure that the color of the ink tank matches the ink color that you want to refill. 6. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink.
  • Page 189 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks 7. Check the upper line (a) in the ink tank. 8. Align the top of the ink bottle with the filling port, and then insert it straight into the port to fill ink until it stops automatically at the upper line.
  • Page 190 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks 9. When you have finished filling the ink, remove the ink bottle. Important: Do not leave the ink bottle inserted; otherwise the bottle may be damaged or ink may leak. Note: If any ink remains in the ink bottle, tighten the cap and store the bottle upright for later use.

  • Page 191: It Is Time To Replace The Maintenance Box

    Solving Problems > > It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions 12. Press the button, and then follow the on-screen instructions to set the ink level. Important: Even if you do not refill ink up to the upper line on the ink tank, you can continue using the printer. To keep your printer operating at its best, however, fill ink tank up to the upper line and reset the ink level immediately.

  • Page 192: Replacing A Maintenance Box

    Replace the maintenance box when you are promoted to do so. The Epson Status Monitor, your LCD, or lights on the control panel will advise you when this part needs replacing.
  • Page 193 Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box 1. Remove the new maintenance box from its package. Important: Do not touch the green chip on the side of the maintenance box. Doing so may prevent normal operation and printing.
  • Page 194 Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get smeared with ink. 4. Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the bag shut.

  • Page 195: Cannot Operate The Printer As Expected

    Solving Problems > > Cannot Operate the Printer as Expected The Printer Does Not Turn On or Off 6. Reattach the cover. 7. Check the message, and then press the OK button. Related Information “Maintenance Box Handling Precautions” on page 191 &...

  • Page 196: Operations Are Slow

    Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow Power Does Not Turn Off button was not pressed for long enough. Solutions Hold down the button for a little longer. If you still cannot turn off the printer, unplug the power cord. To prevent the print head from drying out, turn the printer back on and turn it off by pressing the button.
  • Page 197 Solving Problems > > Cannot Operate the Printer as Expected Operations are Slow ❏ Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Bidirectional Printing setting.

  • Page 198: Lcd Screen Gets Dark

    “Application for Configuring Printer Operations (Web Config)” on page 210 & Cannot Perform Manual 2-sided Printing (Windows) EPSON Status Monitor 3 is disabled. Solutions On the printer driver's Maintenance tab, click Extended Settings, and then select Enable EPSON Status Monitor 3.

  • Page 199: The Print Settings Menu Is Not Displayed (Mac Os)

    (10.13), macOS Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.

  • Page 200: Sender's Fax Number Displayed On Received Faxes Is Wrong

    “Making Settings for Blocking Junk Faxes” on page 80 Cannot Solve Problem If you cannot solve the problem after trying all of the solutions, contact Epson support. If you cannot solve printing or copying problems, see the following related information.
  • Page 201 ❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. This product is designed to adjust colors based on the use of genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.

  • Page 202: Product Information

    Product Information Paper Information..........203 Consumable Products Information.

  • Page 203: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 204 Genuine Epson Paper ❏ Epson Ultra Glossy Photo Paper (10x15 cm (4x6 in.) ) ❏ Epson Premium Glossy Photo Paper (10x15 cm (4x6 in.), 9x13 cm (3.5x5 in)) ❏ Epson Premium Semigloss Photo Paper (10x15 cm (4x6 in.) ) ❏ Epson Photo Paper Glossy (10x15 cm (4x6 in.) ) Related Information “Available Paper and Capacities”...

  • Page 205: Unavailable Paper Types

    ❏ Envelopes with adhesive surfaces on the flaps or window envelopes ❏ Envelopes that are too thin They may curl during printing. Consumable Products Information Ink Bottle Codes Epson recommends the use of genuine Epson ink bottles. The following are the codes for genuine Epson ink bottles.

  • Page 206: Maintenance Box Code

    Maintenance Box Code Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink. ❏ Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior.

  • Page 207: Software Information

    Application for Printing from a Computer (Windows Printer Driver) Software Information This section introduces some of the applications available for your printer. For a list of supported software, see the following Epson website or launch Epson Software Updater for confirmation. You can download the latest applications. http://www.epson.com Related Information “Application for Updating Software and Firmware (Epson Software Updater)”...

  • Page 208: Application For Printing From A Computer (Mac Os Printer Driver)

    Application for Controlling the Scanner (Epson Scan 2) Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN- compliant scanning application.

  • Page 209: Application For Configuring Fax Operations And Sending Faxes (Fax Utility)

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2. Starting on Mac OS Select Go > Applications > Epson Software > Epson Scan 2.

  • Page 210: Application For Sending Faxes (Pc-Fax Driver)

    Product Information > > Software Information Application for Configuring Printer Operations (Web Config) Application for Sending Faxes (PC-FAX Driver) PC-FAX driver is an application that allows you to send a document created on a separate application as a fax directly from the computer. PC-FAX driver is installed when you install FAX Utility. See the application's help for details.

  • Page 211: Application For Updating Software And Firmware (Epson Software Updater)

    Click the start button, and then select All Programs (or Programs) > EPSON Software > Epson Software Updater. Note: You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 212: Settings Menu List

    Product Information > > Settings Menu List Maintenance Settings Menu List Select Settings on the home screen of the printer to make various settings. Maintenance Select the menus on the control panel as described below. Settings > Maintenance Nozzle Check: Select this feature to check if the print head nozzles are clogged.

  • Page 213: Printer Setup

    Product Information > > Settings Menu List Printer Setup Printer Setup Select the menus on the control panel as described below. Settings > Printer Setup Paper Source Settings: Paper Setting: Select the paper size and paper type you loaded in the paper source. A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as...
  • Page 214 Select this setting to turn the printer off after a specified period of time when all ports including the LINE port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Date/Time Settings: Date/Time: Enter the current date and time.

  • Page 215: Network Settings

    Product Information > > Settings Menu List Network Settings Network Settings Select the menus on the control panel as described below. Settings > Network Settings Print Status Sheet: Prints a network status sheet. The information for Ethernet, Wi-Fi, Wi-Fi Direct, and so on is printed on two or more pages. Wi-Fi Setup: Set up or change wireless network settings.

  • Page 216: Epson Connect Services

    Check the printer's email address that is registered to the Epson Connect services. Status: Check whether or not the printer is registered and connected to the Epson Connect services. Contacts Manager Select the menus on the control panel as described below.

  • Page 217: Fax Settings

    Product Information > > Settings Menu List Fax Settings Add Entry: Register the entry to be used for faxes in contacts. Add Group: Register the entry for group faxes in contacts. Edit: Edit the entries and groups registered in contacts. Delete: Delete the entry or group registered in contacts.
  • Page 218 Product Information > > Settings Menu List Fax Settings Fax Speed: Select the fax transmission speed. We recommend selecting Slow(9,600bps) when a communication error occurs frequently, when sending/receiving a fax to/from abroad, or when you are using an IP (VoIP) phone service. ECM: Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by telephone line noise.
  • Page 219 Product Information > > Settings Menu List Fax Settings Receive Mode: Select the receive mode. “Receiving Incoming Faxes” on page 90 DRD: If you have subscribed to a distinctive ring service from your telephone company, select the ring pattern to be used for incoming faxes. The distinctive ring service, offered by many telephone companies (the service name differs by company), allows you to have several phone numbers on one phone line.
  • Page 220 Product Information > > Settings Menu List Fax Settings Receive Settings Menu You can find the menu on the printer's control panel below: Settings > Fax Settings > Receive Settings Save to Computer: Saves received faxes as PDF files on a computer connected to the printer. You can only set this to Yes by using the FAX Utility (application).
  • Page 221 Product Information > > Settings Menu List Fax Settings Add Reception Information: Prints reception information on the received fax, even if the sender does not set the header information. The reception information includes the received date and time, sender's ID, and page number (such as "P1").

  • Page 222: Print Status Sheet

    Product Information > > Settings Menu List Print Status Sheet Security Settings Menu You can find the menu on the printer's control panel below: Settings > Fax Settings > Security Settings Direct Dialing Restrictions: Selecting On disables manual entry of the recipient's fax numbers allowing the operator to select recipients only from the contacts list or sent history.

  • Page 223: Print Counter

    Select the menus on the control panel as described below. Settings > Customer Research Provides product usage information, such as the number of prints, to Seiko Epson Corporation. Select Settings - Approve, and then follow the on-screen instructions. Restore Default Settings Select the menus on the control panel as described below.

  • Page 224: Firmware Update

    Product Information > > Product Specifications Printer Specifications Clear All Data and Settings: Clears all the personal information stored in the printer's memory and resets all settings to the default. Firmware Update Select the menus on the control panel as described below. Settings >...

  • Page 225: Scanner Specifications

    Product Information > > Product Specifications Scanner Specifications Printing with borders 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 41.0 mm (1.61 in.) 37.0 mm (1.46 in.) Borderless printing 44.0 mm (1.73 in.) 40.0 mm (1.57 in.) Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism.

  • Page 226: Adf Specifications

    ❏ 8 bits per pixel external Black and white ❏ 16 bits per pixel internal ❏ 1 bits per pixel external Light Source ADF Specifications ET-4810 Series/L5590 Series Only Available Paper Sizes A4, Letter, 8.5×13 in., Legal, Indian-Legal Paper Type Plain Paper Weight of Paper...

  • Page 227: Interface Specifications

    Product Information > > Product Specifications Network Specifications Communication Standards G3, SuperG3 Sending Paper Size Scanner Glass Letter, A4 A4, Letter, 8.5×13 in., Legal, Indian-Legal Recording Paper Size Letter, A4, Legal Approx. 3 sec. (A4 ITU-T chart No.1 Standard MMR 33.6 kbps) Transmission Speed Up to 100 pages (when an ITU-T No.1 chart is received in Page Memory...
  • Page 228 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, OS X Mavericks (10.9.5) or later ✓...

  • Page 229: Supported Third Party Services

    OS X Mavericks (10.9.5) or later ✓ OS X Mavericks (10.9.5) or later We recommend using the latest version of iOS or Mac OS. Dimensions ET-4810 Series/L5590 Series Dimensions Storage ❏ Width: 375 mm (14.8 in.) ❏ Depth: 347 mm (13.7 in.) ❏...

  • Page 230: Electrical Specifications

    ❏ Depth: 578 mm (22.8 in.) ❏ Height: 253 mm (10.0 in.) Approx. 4.3 kg (9.5 lb) Weight Without the ink and the power cord. Electrical Specifications ET-4810 Series/L5590 Series Power Supply Rating AC 100-240 V AC 220-240 V Rated Frequency Range 50-60 Hz...

  • Page 231: Environmental Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 232: System Requirements

    Manufacturer: Seiko Epson Corporation Type: J26H006 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 233 Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.

  • Page 234: Restrictions On Copying

    This equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service. ZICTA Type Approval for Users in Zambia See the following website to check the information for ZICTA Type Approval. https://support.epson.net/zicta/ Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer.

  • Page 235: Where To Get Help

    Contacting Epson Support........

  • Page 236: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 237: Help For Users In Taiwan

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 238: Help For Users In New Zealand

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 239: Help For Users In Vietnam

    Where to Get Help > > Contacting Epson Support Help for Users in Indonesia World Wide Web http://www.epson.co.th Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Call Centre Phone: 66-2460-9699 Email: support@eth.epson.co.th Our Call Centre team can help you with the following over the phone: ❏...
  • Page 240 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt. 1 Jl. Jenderal 021-5724335 Service Jakarta Sudirman Kav. 3 Jakarta Pusat - DKI ess@epson-indonesia.co.id...
  • Page 241 Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Province Company Name Address Phone E-mail SURABAYA Epson Sales & Jl. Haji Abdul Wahab Saimin, Ruko 031- 5120994 Service Surabaya Villa Bukit Mas RM-11, Kec. Dukuh sby-technical@epson-indonesia.co.id...

  • Page 242: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 243: Help For Users In Malaysia

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below:...
  • Page 244 Help for Users in the Philippines World Wide Web http://www.epson.com.ph Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Philippines Customer Care Toll Free: (PLDT) 1-800-1069-37766 Toll Free: (Digital) 1-800-3-0037766 Metro Manila: (632) 8441 9030 Web Site: https://www.epson.com.ph/contact...

This manual is also suitable for:

L5590 seriesEt-2840 seriesL3560 seriesEcotank et-2840

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