Troubleshooting - Thermador PRD364WIGU Use And Care Manual

en-us Troubleshooting
8 Troubleshooting

Troubleshooting

You can eliminate minor issues on your appliance your-
Troubleshooting
self. Please read the information on eliminating issues be-
fore contacting Customer Service. This may avoid unnec-
essary repair visits.
WARNING
Improper repairs are dangerous.
Only authorized service providers should repair the ap-
▶
pliance.
Issue
The induction module is not work-
ing
The no pot indicator blinks and
turns off
The cooking zone has turned OFF,
the indicator light is blinking.
All cooking zones have switched
off automatically.
/ / and numbers
+ / and cooking zones not
heating
and the power level flash alter-
nately. A signal tone sounds.
and audible signal
/
12
Cause and troubleshooting
The power supply has been disconnected.
Check whether the lighting in your kitchen or other appliances in the room are
▶
working.
The appliance has not been connected as shown in the circuit diagram.
Disconnect the appliance from the power supply.
1.
Make sure the appliance has been connected as shown in the circuit diagram.
2.
There is an electronics fault
If the fault cannot be eliminated, call Customer Service.
▶
The cooking zone is unable to detect cookware.
Place cookware on the cooking zone within 30 seconds after setting a power
1.
level.
If cookware is present on the cooking zone, check if the cookware is suitable for
2.
induction cooking.
The control knob has not been moved for a long time. The safety lock has been ac-
tivated.
Turn the control knob to OFF and then set a power level again.
▶
After a power failure, the induction module remains off for over 25 seconds for
safety reasons.
Turn the control knob to OFF and then set a power level again.
▶
There is an electronics fault
Disconnect the appliance from the power supply.
1.
Wait a couple of seconds and reconnect the appliance to the power supply.
2.
If the message persists, call Customer Support.
3.
The cooking zone has been operating continuously for an extended period of time
without interaction. The automatic time limitation has been triggered.
Touch any control element.
▶
You can set the cooking zone and continue to cook.
a
The electronics have overheated. The induction module has switched off.
Wait until the electronics have cooled down sufficiently.
1.
Touch any control element.
2.
When error message disappears, the electronics have cooled down sufficiently.
a
You can continue to cook.
There is hot cookware near the control panel. The electronics are at risk of over-
heating.
Remove the cookware from the control panel.
▶
You can continue to cook.
a
There is hot cookware near the control panel. The cooking zone has switched off to
protect the electronics.
Remove the cookware from the control panel.
1.
Wait a few seconds.
2.
Touch any control element.
3.
When error message disappears, the electronics have cooled down sufficiently.
a
You can continue to cook.
The cooking zone has overheated. It has switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently.
1.
Switch the cooking zone back on.
2.
You can continue to cook.
a
If the power cord of this appliance becomes damaged, it
▶
must be replaced by the manufacturer, the manufac-
turer's Customer Service, or an authorized service
provider in order to prevent injury.
Only original spare parts may be used to repair the ap-
▶
pliance.
If the appliance has an issue, call Customer Service.
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