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Warranty
TA-36
Pico Macom One-Year Limited Warranty
Pico Macom warrants to the original purchaser a full 1-year warranty
period on all new products. Pico Macom will repair or, at its discretion,
replace without cost to the original purchaser, the product which, upon
inspection by Pico Macom, appears to be defective or not conforming to
the Factory Specifications. Pico Macom will cover the cost of parts, labor,
and return freight from factory.
Warranty Limitations
This
warranty
excludes
coverage
resulting from (1) use or installation other than in strict accordance with
Pico Digital's written instructions, (2) disassembly or repair by someone
other than Pico Digital or a Pico Digital authorized repair center, (3) misuse,
misapplication or abuse, (4) alteration, (5) lack of reasonable care or (6)
wind, ice, snow, rain, lightning, power surges, excessive heat, or any
other weather conditions or acts of God. Pico Digital's warranty with
respect to third-party proprietary sub-assembly modules and/or private-label
products are limited to the duration and terms of third-party vendors' warranty.
Pico Digital shall in no event and under no circumstances be liable or
responsible for any consequential, indirect, incidental, punitive, direct or
special damages based upon breach of warranty, breach of contract,
negligence, strict tort liability or otherwise or any other legal theory,
arising directly or indirectly from the sale, use, installation or failure of any
product acquired by buyer from Pico Digital. This limited warranty extends
to the original purchaser and cannot be assigned or transferred to any other
party without the prior express written permission of Pico Digital, which
permission Pico Digital may withhold for any reason or for no reason at
all. Pico Digital reserves the right to modify or discontinue this warranty at
Pico Digital's sole discretion without notification. No other warrantees are
expressed or implied.
8
Ph: 800-421-6511
Rev. 04/13
of
damage
or
inoperability
www.picodigital.com
Damage or Shortage Claims
Our shipping staff carefully packs and ships your orders in compliance with
common carriers' requirements. Please make note of any obvious damage
or shortage on the freight bill or carrier's receipt next to your signature. The
carrier's agent must also sign acknowledging the loss. Failure to do so may
result in the carrier's refusal to honor the claim. Please open your order
immediately upon receipt to check for concealed damage and compare
the packing list to the items shipped. If damaged, keep the original shipping
cartons for possible inspection by the carrier. You must report claims
for loss or damage within 3 days of delivery, while claims for erroneous
charges or price corrections must be presented within 30 days of invoice
date.
Returning Shipped Items
To return any shipped items, including those shipped for warranty repairs
or credit, call our Customer Service desk to request a Return Merchandise
Authorization (RMA) number. Please reference the original invoice number
and purchase date, and product serial number (if any). Be certain to mark
the RMA number on the package boldly and legibly. Unless we specify
a different carrier, please ship your returned items to us via UPS freight
prepaid and fully insured. If returned for credit, we will promptly process
your request upon receipt of your return order.
Our Return Policy: Your Satisfaction Guaranteed
Our goal is your complete satisfaction. If for any reason, our products were
not quite what you anticipated, simply call your customer service rep and we
will be happy to assist you in replacing or returning the order. You may return
current, non-discontinued items for full credit for up to 30 days from invoice
date. Our requirements are simple: Excepting defective items, the products
must be returned in their original packaging and in re-salable condition.
Re-certification fees of 10% to 50% of original purchase price may
otherwise apply beyond this period or if products are not returned in their
original condition.
Please contact your customer service rep for more information.
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