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Warranty
MCM-55
One Year Limited Warranty
Pico Macom warrants to the original purchaser a full 1-year warranty period on all new products. Pico Macom will repair or, at its discretion, replace
without cost to the original purchaser, the product which, upon inspection by Pico Macom, appears to be defective or not conforming to the Factory
Specifications. Pico Macom will cover the cost of parts, labor, and return freight from factory.
Warranty Limitations
This warranty excludes coverage of damage or inoperability resulting from (1) use or installation other than in strict accordance with Pico Macom's
written instructions, (2) disassembly or repair by someone other than Pico Macom or a Pico Macom authorized repair center, (3) misuse, misapplication
or abuse, (4) alteration, (5) lack of reasonable care or (6) wind, ice, snow, rain, lightning, power surges, excessive heat, or any other weather conditions
or acts of God. Pico Macom's warranty with respect to third-party proprietary sub-assembly modules and/or private-label products are limited to
the duration and terms of third-party vendors' warranty. Pico Macom shall in no event and under no circumstances be liable or responsible for any
consequential, indirect, incidental, punitive, direct or special damages based upon breach of warranty, breach of contract, negligence, strict tort
liability or otherwise or any other legal theory, arising directly or indirectly from the sale, use, installation or failure of any product acquired by buyer
from Pico Macom. This limited warranty extends to the original purchaser and cannot be assigned or transferred to any other party without the prior
express written permission of Pico Macom, which permission Pico Macom may withhold for any reason or for no reason at all. Pico Macom reserves
the right to modify or discontinue this warranty at Pico Macom's sole discretion without notification. No other warrantees are expressed or implied.
Damage or Shortage Claims
Our shipping staff carefully packs and ships your orders in compliance with common carriers' requirements. Please make note of any obvious damage
or shortage on the freight bill or carrier's receipt next to your signature. The carrier's agent must also sign acknowledging the loss. Failure to do so
may result in the carrier's refusal to honor the claim. Please open your order immediately upon receipt to check for concealed damage and compare
the packing list to the items shipped. If damaged, keep the original shipping cartons for possible inspection by the carrier. You must report claims for
loss or damage within 3 days of delivery, while claims for erroneous charges or price corrections must be presented within 30 days of invoice date.
Returning Shipped Items
To return any shipped items, including those shipped for warranty repairs or credit, call our Customer Service desk to request a
Return Merchandise Authorization (RMA) number. Please reference the original invoice number and purchase date, and product serial number (if
any). Be certain to mark the RMA number on the package boldly and legibly. Unless we specify a different carrier, please ship your returned items to
us via UPS freight prepaid and fully insured. If returned for credit, we will promptly process your request upon receipt of your return order.
Our Return Policy: Your Satisfaction Guaranteed
Our goal is your complete satisfaction. If for any reason, our products were not quite what you anticipated, simply call your customer service rep
and we will be happy to assist you in replacing or returning the order. You may return current, non-discontinued items for full credit for up to 30 days
from invoice date. Our requirements are simple: Excepting defective items, the products must be returned in their original packaging and in re-salable
condition. Re-certification fees of 10% to 50% of original purchase price may otherwise apply beyond this period or if products are not returned in
their original condition. Please contact your customer service rep for more information.
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Ph: 800-421-6511
Rev. 03/13
www.picodigital.com
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