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Warranty
CA-50/550
One Year Limited Warranty
Pico Macom warrants to the original purchaser a full 1-year warranty period on all new products. Pico Macom will repair or, at its discretion, replace without cost to
the original purchaser, the product which, upon inspection by Pico Macom, appears to be defective or not conforming to the Factory Specifications. Pico Macom will
cover the cost of parts, labor, and return freight from factory.
Warranty Limitations
This warranty excludes coverage of damage or inoperability resulting from (1) use or installation other than in strict accordance with Pico Macom's written instructions,
(2) disassembly or repair by someone other than Pico Macom or a Pico Macom authorized repair center, (3) misuse, misapplication or abuse, (4) alteration, (5) lack
of reasonable care or (6) wind, ice, snow, rain, lightning, power surges, excessive heat, or any other weather conditions or acts of God. Pico Macom's warranty with
respect to third-party proprietary sub-assembly modules and/or private-label products are limited to the duration and terms of third-party vendors' warranty. Pico
Macom shall in no event and under no circumstances be liable or responsible for any consequential, indirect, incidental, punitive, direct or special damages based
upon breach of warranty, breach of contract, negligence, strict tort liability or otherwise or any other legal theory, arising directly or indirectly from the sale, use,
installation or failure of any product acquired by buyer from Pico Macom. This limited warranty extends to the original purchaser and cannot be assigned or transferred
to any other party without the prior express written permission of Pico Macom, which permission Pico Macom may withhold for any reason or for no reason at all. Pico
Macom reserves the right to modify or discontinue this warranty at Pico Macom's sole discretion without notification. No other warrantees are expressed or implied.
Damage or Shortage Claims
Our shipping staff carefully packs and ships your orders in compliance with common carriers' requirements. Please make note of any obvious damage or shortage on
the freight bill or carrier's receipt next to your signature. The carrier's agent must also sign acknowledging the loss. Failure to do so may result in the carrier's refusal
to honor the claim. Please open your order immediately upon receipt to check for concealed damage and compare the packing list to the items shipped. If damaged,
keep the original shipping cartons for possible inspection by the carrier. You must report claims for loss or damage within 3 days of delivery, while claims for erroneous
charges or price corrections must be presented within 30 days of invoice date.
Returning Shipped Items
To
return
any
shipped
items,
Return Merchandise Authorization (RMA) number. Please reference the original invoice number and purchase date, and product serial number (if any). Be certain to
mark the RMA number on the package boldly and legibly. Unless we specify a different carrier, please ship your returned items to us via UPS freight prepaid and fully
insured. If returned for credit, we will promptly process your request upon receipt of your return order.
Our Return Policy: Your Satisfaction Guaranteed
Our goal is your complete satisfaction. If for any reason, our products were not quite what you anticipated, simply call your customer service rep and we will be happy
to assist you in replacing or returning the order. You may return current, non-discontinued items for full credit for up to 30 days from invoice date. Our requirements
are simple: Excepting defective items, the products must be returned in their original packaging and in re-salable condition. Re-certification fees of 10% to 50% of
original purchase price may otherwise apply beyond this period or if products are not returned in their original condition. Please contact your customer service rep
for more information.
8
Ph:800-421-6511
Rev. 03/13
including
those
shipped
for
www.picodigital.com
warranty
repairs
or
credit,
call
our
Customer
Service
desk
to
request
a
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