Canon imageRUNNER ADVANCE DX C357iF Series Service Manual page 81

Canon
Drum
Fixing
Assembly
ADF Pickup
Roller/Separat
ion Pad
imageRUNNER ADVANCE DX C357iF Series Service Guide
Revision 8
imageRUNNER ADVANCE DX C357iF Series Service Guide
(c) Scenario 3: A Technician Visits the Customer Site
without Replacement Parts, the Customer Notes the
Replacement Parts That Are Needed, the Dealer Ships
Out the Parts, and the Customer Performs the
Replacement upon Receipt.
This scenario may reduce the number of revisits by a
technician. If a technician can identify the parts that must be
replaced to solve the issue during the service visit, and the
necessary parts are not on hand, the customer may be
instructed to note the replacement parts that are needed.
The dealer can ship out the parts later that day, and have
the customer perform the replacement upon receipt.
Figure 7 – Less Maintenance - Parts Replacement via
Customer When a Technician Does Not Have the Necessary
Parts Scenario
Need Fixing Assembly
1
Technician
3
Replacement
Table 28 – Less Maintenance - Target Parts for Replacement
Scenario 3
Replacement
Items
Instruction
Printed on
the box
Sheet in the
box
Sheet in the
box
Parts order
2
Ship out to the customer
UGW
Signal
Replacement
3
Completion
Alarm
Completion
Counter
Reset
Counter Reset
Screen
Default
Automatic N/A
User mode >
Settings/ Displayed
Registration
User mode >
Settings Displayed
/Registration
Delivery
arrangement
Parts Center
Backend
Signal
3
Backend
Replacement
Change the Completion
Default Alarm to
UGW
N/A Supported
COPIER >
OPTION >
Supported
DSPLY-SW
> FXU-DSP
COPIER >
OPTION >
Supported
DSPLY-SW
> DF-DSP
March 2023
Page 74