Canon imageRUNNER ADVANCE DX C357iF Series Service Manual page 80

Canon
Items
Drum
Fixing
Assembly
ADF Pickup
Roller/Separa
tion Pad
imageRUNNER ADVANCE DX C357iF Series Service Guide
Revision 8
imageRUNNER ADVANCE DX C357iF Series Service Guide
(b) Scenario 2: Provide a Phone-Fix, Identify Parts to be
Replaced over the Phone, the Parts Are Sent, and the
Customer Replaces Them
Although the device does not generate a message that tells
the customer to replace the Fixing Assembly and the ADF
Pickup Roller/Separation Pad, it is recommended that
dealerships identify when these parts should be replaced via
a telephone conversation with their customer, ship the parts
to the customer, and then have the customer replace the
parts. Instructions come inside the parts box, and once the
customer completes the installation, the parts counter should
be reset manually so that dealers receive the replacement
completion alarm via the UGW.
Figure 6 – Less Maintenance - Parts Replacement via
Telephone Scenario
1
Display of
E001
3
Notification
Replacement
Completion
Replacement
Table 27 – Less Maintenance - Target Parts for Replacement
Scenario 2
Replacement
Instruction Counter Reset
Printed on the
box
User mode >
Sheet in the
Settings/Regist
box
User mode >
Sheet in the
Settings/Regist
box
E001-000X=> Delivery of Fixing Assembly
E020-0X0X=> Delivery of drum
Double feed of originals in ADF => ADF => Delivery of roller set
Phone Call
Error 1 1
UGW
Signal Signal
4 4
Alarm
2
Ship out to the customer
Completion
Counter
Reset
Screen
Default
Automatic N/A
Displayed
ration
Displayed
ration
Delivery
arrangement
Parts Center
When the part
can be identified
Backend
Replacement
Change the Completion
Default Alarm to
UGW
N/A Supported
COPIER >
OPTION >
Supported
DSPLY-SW >
FXU-DSP
COPIER >
OPTION >
Supported
DSPLY-SW >
DF-DSP
March 2023
Page 73