Product Support - Siemens SIMOTICS CONNECT 400 Operating Instructions Manual

Further information
10.2 Product support
10.2

Product support

Technical questions or additional information
If you have any technical questions or require additional information, please contact Technical
Support (https://support.industry.siemens.com/cs/ww/en/sc/4868).
Have the following connectivity module data ready:
• SIMOTICS CONNECT 400 firmware version
• SIDRIVE IQ Config app version
• Tenant name
• Asset name (onboarded)
• Serial number and manufacturer's article number (MLFB) of the motor (onboarded)
• Detailed error description with logged messages if possible
• Date of manufacture of the battery cells that is stamped on the lower edge of the battery cell
Contact person
Please contact your local partner if you wish to request service. This office will contact the
responsible service center on your behalf. You can find your local partner in the relevant contact
database (www.siemens.com/yourcontact).
Siemens product support
You can find additional information about the product at:
Product support (http://www.siemens.com/automation/service&support)
The following is provided at this address:
• Current product information (product data sheets) FAQs (frequently asked questions),
downloads.
• The Newsletter contains the latest information about the products that you are using.
• The Knowledge Manager (intelligent search) helps you find the documents that you are
looking for.
• Users and specialists from around the world share their experience and knowledge in the
Forum.
• Information about our local service, repairs, spare parts and much more is provided under
"Services".
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SIMOTICS CONNECT 400
Operating Instructions, 04/2023, A5E50161952B AL