Product Support - Siemens QUADLOG Installation And Service Instructions Manual

SDQLCAI-1 Introduction
1.2

Product Support

Our Technical Support Centers (TSC) offer a variety of technical support services that are designed to
assist you with Siemens products and systems. Our support engineers have experience with
troubleshooting, development, system startup, and system test. They will help you to solve your issues in
an efficient and professional manner.
Customers in North America can contact Siemens Technical Support Center at 1-800-333-7421, on the
web at: http://support.automation.siemens.com, or by e-mail: techsupport.sea@siemens.com
Customers outside North America can contact their local Siemens subsidiary; addresses and telephone
numbers are listed on the Internet at the web site: http://support.automation.siemens.com.
When contacting Siemens, customers will be asked to provide site-contact information (name, address,
and phone number), the product involved and detailed information regarding the nature of the issue.
Product documentation is now located in the Library forum of the Process Automation User Connection
at: http://sitescape.sea.siemens.com/. The Process Automation User Connection is a secure site.
Registration is open to all verified users of Siemens process automation systems. If you are not already,
and would like to become a member, please visit our Process Automation User Connection web page at:
http://www.sea.siemens.com/process/support/papauc.html
Contained within the Process Automation User Connection is the APACS+/QUADLOG Secure Site at:
http://sitescape.sea.siemens.com/forum/aca-1/dispatch.cgi/f.apacsquadlo forum. This site is only open to
customers with an active service agreement. It contains all service manuals, service memos, service notes,
configuration manuals, etc. for the APACS+ and QUADLOG family of products. If you are experiencing
technical difficulties with the site, please contact SiteScape technical support at: toll free 1-877-234-1122
(US) or 1-513-336-1474.
May 2002 1-3