Troubleshooting - Samsung OfficeServ DS-5021D User Manual

Troubleshooting

The troubleshooting for your phone is described below.
Check the troubleshooting steps before contacting your Authorised Samsung Reseller.
Dial tone is not heard when you lift the handset or press the [Speaker] button.
Check if the handset and phone line are correctly connected to each port of the phone.
(Refer to 'Connecting Lines to the Phone' section of 'Preparation' in this guide.)
Nothing appears on the LCD screen while the phone is being used.
Check if the phone line is correctly connected to the port of the phone.
(Refer to 'Connecting Lines to the Phone' section of 'Preparation' in this guide.)
The phone does not ring and volume is too low.
Press the [ Volume ] button to adjust the volume.
(Refer to 'Volume Adjustment' section of the 'Things You Should Know' section in
this guide.)
Conversation quality is reduced due to noise and echo.
If you are using the speakerphone, lift the handset and try speaking.
Excessive echo is emitted during a page announcement or with Auto Answer set.
If phones are too close to each other, sound from one speaker might echo during
a page or on auto answer call.
Maintain a reasonable distance(about 1 m) between phones.
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