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Appendix A
Troubleshooting
While we make every effort to test as many different computer configurations as possible we cannot check every possible combination of
hardware. Before contacting an authorized service center at 1-800-853-8883, please check the following and look for updates on
www.driveacross.net:
Make sure Direct X 8.0 is installed.
The intro animation does not work properly.
Please re-install Direct X 8.0
When I drive into some parts of a city the game slows down.
The 3D city is very large and takes a lot of processor power to render it. Some parts of the city have many models onscreen and this takes
more processor power. Slower computers may have a problem with this.
The driving is very slow all the time.
Does your computer match the minimum requirements? If so and it is still very slow you could try the following: In the options check the
number of pedestrians in the city, you could reduce this number to make the game run faster. Also reduce the number of cars. If this does not
help then perhaps you need to install the game with low-resolution textures. See chapter 1 for details on how to do this.
Some parts of the screen display in the 2D activities or the driving are corrupted.
Please check that you are using the current driver for your display card and make sure that Direct X support is enabled (see your display card
manual for details). Also set your display to 16-bit color and at least 800*600 resolution.
I cannot hear the sound.
Is you sound card connected properly? Are the correct drivers installed? Have you changed the volume levels in the game options? Not all of
the text in the game has a speech file.
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