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Chapter
5
Chapter
5
Troubleshooting
Before contacting an authorized service center at 1-800-853-8883, carry out the following simple checks.
They may save you the time and expense of an unnecessary service call.
No display
Are the batteries installed properly?
Do the batteries need replacing?
Make sure the ON/OFF switch at the rear of the unit is "On"
Lid cannot be opened
Make sure the ON/Off switch at the rear of the unit is "On"
Make sure the Try-Me tag is removed.
Press the "Open" button to open the lid if waving your hand over the S-Shield cannot open it.
Avoid placing the unit under table lamps or near electrical devices as the close range may affect the sensitivity of the product.
Difficult or no response from the audio jack
Is the earphone or headphone connected correctly?
Black-out screen or abnormal display
Disconnect the power supply by removing batteries for at least 10 seconds before connecting the power supply again.
To reset, press on the
button at the top right corner of keyboard.
In an environment prone to static discharge, the unit may malfunction.
Developing learning aids is a responsibility that we at Oregon Scientific take very seriously. Our goal is to provide
you with products of the highest quality and best value. We take every step to ensure that the information in our
products is accurate and appropriate. However, errors can sometimes occur. It is important for you to know that we
stand behind our products and encourage you to call our Customer Service Department at 1-800-853-8883 with any
problems and / or suggestions that you might have. Our service representatives will be happy to help you.
Conforms to safety requirements of ASTM F963, EN71 Parts 1,2 and 3 and EN50088.
In an effort to continually improve our products, the actual screen display on the product may differ slightly from the
17
diagrams shown.
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