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Appendix:
Technical support and information
INM Customer Care: How to reach us
INM Broadband Release 4.1 is supported by INM Customer Care. You can
reach INM Customer Care from 8 am to 8 pm EST/EDT Monday to Friday.
Outside of those hours our technical support personnel can be reached through
an automatic paging system.
D r a f t
Support
Emergency
Technical
Support
Regular
Technical
support
1.
Critical Issues
Issues considered critical include
•
INM Release 4.1 Release Notes
If you are in Canada or the US
Call us toll free at:
If you are Overseas
Call us at:
1
Description
Critical issues
All issues covered
by product warranty
Support for issues beyond these guidelines is subject to a charge.
ones that are currently impacting, or have the potential to immediately
impact, services being carried by the managed nodes, and
877-684-6622 (877-NTINMCC)
613-765-7766
Duration
Times available
90 days from the
24 hours a day
date of shipment
7 days a week
warranty period
8 am to 8 pm
(standard Nortel
EST/EDT
warranty period is
Monday to Friday
12 months)
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