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Nortel ICB Administrator's Manual

Integrated conference bridge professional
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Nortel Communication Server 1000
Integrated Conference Bridge
Professional
Administrator Guide

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Summary of Contents for Nortel ICB

  • Page 1 Title page Nortel Communication Server 1000 Integrated Conference Bridge Professional Administrator Guide...

  • Page 3: Administrator Guide

    Nortel Communication Server 1000 Nortel Integrated Conference Bridge Professional Administrator Guide Revision history June 2007 Standard 01.01. This document is issued to support Integrated Conference Bridge Professional Release 4.5. Nortel Integrated Conference Bridge Professional Administrator Guide...

  • Page 5: Table Of Contents

    Preparing to use the Web Browser Logging in to the Web Browser Changing the administrator password Integrated Conference Bridge Professional (ICB Title frame Installing ICB Professional using the Install Wizard Configuring Basic System Settings Configuring Access Numbers Defining the First User E1/T1 ISDN Trunk Configuration...
  • Page 6 Using the Command Line Interface (CLI) Microsoft Outlook User Interface Overview System requirements Microsoft Outlook settings ICB Professional form ICB Professional files Getting started Publishing the ICB Professional files Upgrading the ICB Professional form Obtaining the upgraded ICB Professional files Standard 01.01 June 2007...
  • Page 7 Removing ICB Professional files from the Organizational Clearing the Microsoft Outlook forms cache ICB Professional form errors Telephone User Interface Overview Configuring the TUI Recording a brandline greeting Recording a conference-specific greeting Nortel Integrated Conference Bridge Professional FormsLibrary Contents Administrator Guide...
  • Page 9 Figure 3: Network Password window Figure 4: Change Password window Figure 5: Administration ICB Professional Console window Figure 6: Administration ICB Professional Console title frame Figure 7: Install Wizard: Basic System Settings panel Figure 8: Install Wizard: Access Numbers Figure 9: Install Wizard: Define First User...
  • Page 10 Figure 42: Scheduled Backup window Figure 43: Billing Scheduled Backup Figure 44: Manual Backup Figure 45: Manual Restore window Figure 46: Command Line Interface Figure 47: ICB Professional form Figure 48: Publish Form As window Standard 01.01 June 2007 ...64 ...65 ...66...
  • Page 11 Table 5: User List table columns ...47 Table 6: Components of Conferences window...52 Table 7: Call-Out Group List fields ...60 Table 8: Group Members table columns ...61 Table 9: Group Settings Retry parameters...62 Nortel Integrated Conference Bridge Professional Administrator Guide...

  • Page 13: Introduction

    Nortel Integrated Conference Bridge Professional allows users to schedule and administer multiple, simultaneous conferences using a web, telephone, or Microsoft® Outlook® user interface. Note: For First Time Installation refer to Nortel ICB Professional Installation guide. User levels Nortel Integrated Conference Bridge Professional (ICB Professional)

  • Page 14: Integrated Conference Bridge Professional Interfaces

    2 Use the Microsoft Outlook User Interface. 3 Use the Telephone User Interface. Browser User Interface The ICB Professional Browser User Interface (Web Browser) offers one set of configuration options for administrators and a second set for other users. For information about Web Browser options for administrators, see...

  • Page 15: Browser User Interface

    Browser User Interface Overview The following figure depicts the logical layout of the Nortel Integrated Conference Bridge Professional Browser User Interface (Web Browser) administration system. Nortel Integrated Conference Bridge Professional Administrator Guide...
  • Page 16 Browser User Interface Figure 1 Web Browser navigation flowchart - administration Standard 01.01 June 2007...

  • Page 17: Accessing The Web Browser

    Logging in to the Web Browser Follow the steps below to log in to the Web Browser. 1 Enter the ICB Professional IP address in the browser's Location or Address field, and press Enter or Return. The ICB Professional Login window opens. See following figure.
  • Page 18 Browser User Interface Note: By default, the ICB Professional Login window has a generic image. Administrators can replace this image with their own. See Figure 2 ICB Professional Login window 2 Bookmark this URL for future use. 3 Click LOGIN.

  • Page 19: Changing The Administrator Password

    Follow the steps below to change the administrator password. 1 Log in to the Web Browser. See (page 17). 2 Click Change Password in the Console. Nortel Integrated Conference Bridge Professional Browser User Interface Logging in to the Web Browser Administrator Guide...
  • Page 20 Browser User Interface The Change Password window opens. See following figure. Figure 4 Change Password window 3 Enter the current password in the Enter current password field. 4 Enter the new password in the New password field. 5 Reenter the new password in the Confirm new password field. 6 Click Submit.

  • Page 21: Integrated Conference Bridge Professional (Icb Professional) Console

    Integrated Conference Bridge Professional (ICB Professional) Console The following figure shows the ICB Professional Console, which is the home screen for the ICB Professional administrative system. It opens when an administrator logs in to the system. The Console, which is...

  • Page 22: Installing Icb Professional Using The Install Wizard

    Figure 6 Administration ICB Professional Console title frame Installing ICB Professional using the Install Wizard The ICB Professional Install Wizard provides an easy method for configuring new systems. To access the Install Wizard, click Install Wizard on the Console. All Install Wizard windows list steps on the left side of the window.
  • Page 23 The ICB Professional Install Wizard window opens to the Basic System Settings panel, as shown in following figure. Figure 7: Install Wizard Basic System Settings panel 3 In the System Name field, enter up to 15 characters of alphanumeric text for the system's name.

  • Page 24: Configuring Access Numbers

    The ICB Professional Install Wizard window opens to the Basic system Settings panel, see figure in Settings 3 Click Access Numbers on the left-hand side of the ICB Professional Install Wizard window. The Access Numbers panel opens, as shown in following figure.

  • Page 25: Defining The First User

    PABX sends this number to ICB Professional. 5 In the Operator Number field, (range up to 31 digits) enter the number of an operator or attendant. This number is called by ICB Professional when the chairperson in an active conference invokes “Call assistant”...
  • Page 26 The ICB Professional Install Wizard window opens to the Basic system Settings panel, see figure in Settings 3 Click Define First User on the left-hand side of the ICB Professional Install Wizard window. The Define First User panel opens, as shown in following figure.

  • Page 27: E1/T1 Isdn Trunk Configuration

    The ICB Professional Install Wizard window opens to the Basic system Settings panel, see figure in Settings 3 Click E1/T1 ISDN on the left-hand side of the ICB Professional Install Wizard window. The E1/T1 ISDN panel opens, as shown in following figure.

  • Page 28: Configuring Time Settings Parameters

    The ICB Professional Install Wizard window opens to the Basic system Settings panel, as shown in figure in System Settings 3 Click Time Settings on the left-hand side of the ICB Professional Install Wizard window. Standard 01.01 June 2007 BNC) to imply the physical trunk connection (page 22).
  • Page 29 Time Settings panel 4 The Current Local Time table displays a The current date, day & time effective in ICB Professional b The Standard time zone - local time zone of local standard time (offset from GMT). Time zone is displayed in the Web Browser scheduling screens and in the scheduling confirmation E-mails.

  • Page 30: Scheduling A Test Conference

    1 After the Wizard setup session is complete, schedule a conference and place a call to test the system. 2 If necessary, return to the ICB Professional Install Wizard to change system definitions. Refer to Nortel Integrated Conference Bridge Professional User Guide for instructions on scheduling a conference.

  • Page 31: Table 1: General Settings Window Fields

    3 Click Submit. Table 1: General Settings window fields Field Administrator E-mail Nortel Integrated Conference Bridge Professional Description Enter the e-mail address to which the ICB Professional sends administration material, including backup files, default address is admin@company.com. Browser User Interface Administrator Guide...
  • Page 32 Description Select a billing option for this system from the drop- down list. The options are as follows: No billing - The ICB Professional does not issue a billing report. Billing reports - The ICB Professional issues a billing report.

  • Page 33: Defining Default Conference Attributes

    Submit Reset Defining default conference attributes 1 Click Define Default Conference attributes in the Console. Nortel Integrated Conference Bridge Professional Description Select this option for the first participant in a conference to hear music until other participant arrives. This is for the initial state only. The first person can stop or restart music by a telephone key pad command.

  • Page 34: Table 2: Default Conference Attributes Window Fields

    Select a default password which participants must use to enter the conference. The options are as follows: No password (default) Automatically assigned - generated automatically by the ICB Professional, of a length defined in General Attributes. See Defining general attributes (page 30).

  • Page 35: Defining Volume Levels

    Defining volume levels Follow the steps below to define initial volume levels. 1 Click Define Volume Level Attributes in the Console. Nortel Integrated Conference Bridge Professional Description Select how the system announces the entry or exit of a participant. The options are as follows:...

  • Page 36: Table 3: Volume Level Attributes Window Fields

    Browser User Interface The Volume Level Attributes window opens, as shown in following figure. Figure 14 Volume Level Attributes window 2 Define the volume attributes, as described in following figure. 3 Click Submit. Table 3: Volume Level Attributes window fields Field Voice Prompt Playing...
  • Page 37 The body of the e-mail is inserted when the corresponding conference is scheduled. 3 Click Show Preview to see what the e-mail will look like when the template is applied (optional). 4 Click Submit. Nortel Integrated Conference Bridge Professional Browser User Interface Administrator Guide...

  • Page 38: Table 4: Confirmation E-Mail Settings

    Select the time format used in the e-mail (24-hour or AM/PM). Enter the time zone of the ICB Professional in text. The ICB Professional does not check the syntax. For example, GMT-5 (EST), Eastern Standard Time, or New York (GMT-5).

  • Page 39: Customizing Greetings

    An user scheduled a conference and recorded a custom greeting: “This is our tech transfer meeting”. When participants call, they hear “Welcome to Telrad Networks conference call”. Nortel Integrated Conference Bridge Professional Description Enter the number for toll-free access. Enter this value as text. For example, 800-123-1234.
  • Page 40 Browser User Interface Enter your meeting ID then press number sign ... Enter your password then press number sign... This is our tech transfer meeting, Please say your name...”. Figure 16 Greeting Settings window The Greetings Settings window lists available languages. For each language, users can replace the factory-made greeting with a customized greeting in the form of a .WAV file.

  • Page 41: Customizing The Brandline Greeting

    1 Select the appropriate language in the table in the Brandline Greeting panel of the Greeting Settings window. The table shows all languages configured for the system. 2 Upload the .WAV file to the ICB Professional. a Click Browse to locate the file. b Select the file and click Open.

  • Page 42: Previewing A Brandline Greeting

    Browser User Interface Note 2: The Customized Brandline Greeting is not replaced by the per-conference greeting. The per-conference greeting is played after the customized brandline greeting. 4 Click Submit. Previewing a Brandline greeting 1 Select a language and a corresponding .WAV file. 2 Click Play.

  • Page 43: Customizing Images

    Customizing images Follow the steps below to customize the images in the ICB Professional title frame and the ICB Professional Login window. 1 Click Customize Company images in the Console. 2 The Company Images window opens, as shown in following figure.

  • Page 44: Users Administration

    If a customer image is not supplied, the customer's logo on the home page remains blank. d Click Upload to upload the file to the ICB Professional system. The file name appears in the box next to Image name. e Click Submit to activate the image. The new image becomes the customer logo.

  • Page 45: User Groups

    B Superuser, can view, create and change any conference scheduled on the ICB Professional, (except the Always On), for self and other users. C Executive user, can create and modify their own conferences. An executive user can also view any conference scheduled on the ICB Professional.
  • Page 46 2 Enter Group name in the field and specify number of ports for the group. 3 User Groups - This optional feature allows partitioning of ICB Professional system resources (ports) to several user groups. Each group has a number of ports guaranteed for their own use. Ports that are not allocated to any group are shared between all users.

  • Page 47: Table 5: User List Table Columns

    Field [check boxes] User Name User Type Nortel Integrated Conference Bridge Professional Description Select a user by selecting the check box next to the user's name. Click Delete to delete the user. Click Reset Password to reset the password to '000000'.

  • Page 48: Editing A User

    The TUI Login ID, up to 10 digits. Calling line ID, the number that is received from the network or PABX when this user dials to ICB Professional. For Ad-hoc group call feature CLID must be defined (to all identification of calling users).

  • Page 49: Adding A User

    3 Click Submit. Adding a user 1 Click New User in the Users window (see figure in (page 47)) or Add a New User on the Console. Nortel Integrated Conference Bridge Professional Browser User Interface Users List (page 47). Users List...

  • Page 50: Searching For A User

    2 Enter the properties of the user. See table in Note: The password for a new user is initially '000000' (six zeros). Nortel recommends that the user change the password during the first login session. 3 Do one of the following: ⎯...
  • Page 51 “k”. The system displays all names that begin with “k” and “K”. 4 Click Back to Users to return to the Users window. Nortel Integrated Conference Bridge Professional Browser User Interface Administrator Guide...

  • Page 52: Table 6: Components Of Conferences Window

    Browser User Interface Configuring Always on conferences Always on Conferences window Click View the Always on Conf. List in the Console to open the Always on Conferences window, shown in following figure. Figure 25 Always on Conferences window The Conference List table shows a list of Always on conferences in the system.

  • Page 53: Scheduling Or Editing A Always On Conference

    An Edit Always on Conference window opens, similar to that shown in following figure, displaying the current parameters of the selected conference. Nortel Integrated Conference Bridge Professional Description Meeting ID of the Conference for Chairperson. Name of the person who owns the conference. This is...
  • Page 54 Browser User Interface The New Always on Conference and Edit Always on Conference windows are identical, except for the title. Figure 26 New/Edit Always on Conference window 3 Configure the parameters in the General section: a In the Subject field, enter up to 120 characters of text that describes the purpose of the conference (optional).
  • Page 55 To create a password to authenticate the chairperson, select one of the following options from the Chairperson Password field: • • Nortel Integrated Conference Bridge Professional No password Automatically assigned password - The system automatically generates the password. The length of the password is configured by the administrator and can be from 4 to 8 digits.
  • Page 56 In the Language field, select the language the system uses for voice prompts. The pull-down menu offers the languages available in the system. The default is the ICB Professional system's default language. The selected language takes effect after the caller enters the meeting ID and password. Before that, the system uses the default language.

  • Page 57: System Upgrade

    Conference to make any changes to the conference. System Upgrade 1 Log in to the Web Browser. See (page 17). 2 Click Upgrade the System in the Upgrades Console. Nortel Integrated Conference Bridge Professional Browser User Interface (page 92). Accessing the Web Browser Administrator Guide...

  • Page 58: Software Upgrade

    Browser User Interface The System Upgrade window opens. See following figure. Figure 28 System Upgrade window 3 Select a value in the Number of ports drop-down list. 4 In the Features field, select one of the following options: ⎯ Advanced if the ports will be accessible by MS Outlook ⎯...

  • Page 59: Configuring Call-Out Groups

    FTP server, specify the IP address, path, login user name, and password. 6 Click Upgrade & Restart. After upgrading the Software, you must publish the new upgraded ICB Professional Outlook form that comes with the firmware. See Upgrading the ICB Professional form...

  • Page 60: Table 7: Call-Out Group List Fields

    Browser User Interface There are two types of call-out groups: System groups, created and managed by the administrator. They can be referred by all users. Their group ID range is 01 to 64. Personal groups, created and managed by each user individually. A user can't view or refer to personal groups of another user.

  • Page 61: Table 8: Group Members Table Columns

    Members section. Table 8: Group Members table columns Field [check boxes] Nortel Integrated Conference Bridge Professional Description Up to 20 characters of text that describes the group. The name displayed is a link. Click the name to open the Group Details window. See figure in group details (page 63) for the group.

  • Page 62: Table 9: Group Settings Retry Parameters

    If there are not enough free ports, only as many numbers are dialed as there are free ports. Select how the ICB Professional system is to confirm that the called party answered from the drop down list. Valid options are:...

  • Page 63: Modifying Group Settings

    Call-Out Groups window The Group Details window opens. See figure in details Nortel Integrated Conference Bridge Professional Description The number of times to try each number in case of failure. A value of 1 means only 1 attempt with no retries.

  • Page 64: Editing A Member

    Browser User Interface 2 Click Add Members. The Add Members window opens. See following figure. Figure 33 Add Members window 3 For each new member: a Enter a telephone number for each member you want to add. b Enter the name for each member you want to add (Optional). c Select the corresponding drop box to set the Confirmation option.

  • Page 65: Adding A New Group

    4 Click Submit. Adding a new group 1 Log in to the Web Browser. See (page 17). 2 Click Add a New Call Out Group in the Console. Nortel Integrated Conference Bridge Professional Browser User Interface Accessing the Web Browser Administrator Guide...
  • Page 66 Browser User Interface The New Group Details window opens, as shown in following figure. This window has the same layout and fields as the Group Details window. See figure and tables in (page 61). The Group Number drop-down list shows only available numbers (numbers not used by other groups).

  • Page 67: Generating Reports

    The report can be displayed on the screen or downloaded to a computer. Figure 36 Report Viewer window Note: The Select DN field appears only when Meetings Log is selected in the Report Type field. Nortel Integrated Conference Bridge Professional Browser User Interface Administrator Guide...
  • Page 68 Browser User Interface Five types of reports can be generated, as follows: 1 Meetings Log - This reports shows conference call events in chronological order. It includes conference opening and closure, entry and exit of participants, and features operation by chairperson. Reports screen allows filtering of the information for a specific Meeting ID pair, or see all the data.
  • Page 69 The report shows one page (file) per day. For each hour of day it shows two numbers: Maximum ports actually used in this hour Nortel Integrated Conference Bridge Professional Browser User Interface Administrator Guide...
  • Page 70 Browser User Interface Overbooking duration Figure 39 Example - Billing report 1 Billing - This report provides information for billing purposes, usually to be processed by external billing tools. A file per day is generated. The file can be viewed in the “reports” screen or retrieved to the computer, as any other report.
  • Page 71 Booked ports s Used ports - meaning depends on event: • Nortel Integrated Conference Bridge Professional Meeting Modified Meeting Start Active Meeting Modified Meeting cancelled before it has started Active meeting cancelled (after it has been started).
  • Page 72 Browser User Interface • In other events the field is empty. Subject/Phone number - meaning depends on event: • • • The first record in the file is for the date, second record is for the field names, and all other records are for the events. See following figure.

  • Page 73: Display A Report

    3 Select the Report Type to be generated. 4 If generating a Meetings Log, select a DN pair in the Select DN field. 5 Generate the report: Nortel Integrated Conference Bridge Professional Browser User Interface Accessing the Web Browser (page 67).

  • Page 74: Backing Up Data

    Browser User Interface a To display the report on the screen, select the time frame by doing one of the following: • • b To download the report (optional): 1. Select a date. 2. Click Download. 3. Save the report to a local file. Backing up data Configuring a scheduled backup 1 Log in to the Web Browser.

  • Page 75: Configuring A Billing Scheduled Backup

    7 Click Submit. Configuring a Billing Scheduled Backup 1 Log in to the Web Browser. See (page 17). 2 Click Define Billing Scheduled Backup on the Console. Nortel Integrated Conference Bridge Professional Browser User Interface Accessing the Web Browser Administrator Guide...

  • Page 76: Executing A Manual Backup

    Browser User Interface The Scheduled Backup window opens. See following figure. Figure 43 Billing Scheduled Backup window 3 Select an interval and date in the Schedule section. 4 Select a destination for the backup files in the Destination section. If you are sending the files to an FTP server, enter the IP address, Path to file, Login, and Password information for the remote server.

  • Page 77: Viewing Backup History Log

    The first is BACKUP.LOG in the directory USER, which contains one line for each of the last backups and restores (up to 20). Each line has a time stamp and states whether it was a manual or scheduled backup, to Nortel Integrated Conference Bridge Professional Browser User Interface Administrator Guide...

  • Page 78: Viewing Last Backup Details

    Browser User Interface disk or e-mail, or whether it was a restore (from which source) and whether it succeeded or failed. The second is LASTBKP.LOG, in directory OAM/LOG, which is a more detailed report and contains a lot of the information displayed on the CLI while the process was running.

  • Page 79: Executing A Last Restore Details

    Click CLI on the Console title frame to open the Command Line Interface window. See following figure. The CLI can be used to manage system administration, maintenance, and security. For more information about CLI login and CLI commands, refer to the ICB Professional Installation Guide. Nortel Integrated Conference Bridge Professional...
  • Page 80 Browser User Interface Note: The CLI is also accessible from a TTY terminal, or a PC emulating a terminal, connected to the ICB Professional system. For more information, refer to ICB Professional Installation Guide. Figure 46 Command Line Interface window...

  • Page 81: Microsoft Outlook User Interface

    Overview Nortel Integrated Conference Bridge Professional (ICB Professional) integrates Microsoft Outlook Calendar's Appointment and Meeting functionality to enable users to schedule ICB Professional conferences with Microsoft Outlook. Note: The Microsoft Outlook Calendar shows only conferences scheduled and modified in the Microsoft Outlook ICB Professional scheduling interface.

  • Page 82: Icb Professional Form

    The time scale now displays in 15-minute increments. ICB Professional form Audio-conference details are added to a Microsoft Outlook meeting or appointment using an ICB Professional form. This form appears as the ICB Professional tab in the Appointment Window in Microsoft Outlook. See following figure.

  • Page 83: Getting Started

    ICBPsh.oft - for the Hebrew language ⎯ ICBPs.oft - for all other supported languages Getting started To use the ICB Professional form for the first time, go to “Publishing the ICB Professional files” below. To upgrade the ICB Professional form, go to Professional form...
  • Page 84 Microsoft Outlook User Interface a Double-click on ICBPs.oft. (Now the Select Folder window opens) b Click No if asked whether to Enable macros. c Click OK in the Select Folder window. (Now the Calendar window opens) d Choose Tools > Forms > Publish Form As. (Now the Form As window opens) e Select Organizational Forms Library in the Look In field, publish form opens as in following figure.
  • Page 85 Figure 48 Publish Form As window 3 Publish the ICB Professional form file ICBP.oft. a Go to the folder where the ICB Professional files are located. b Double-click ICBP.oft. Note: Click No if asked to Enable macros. The Calendar window opens.

  • Page 86: Upgrading The Icb Professional Form

    “ICBP_old.oft”, “ICBPs_old.oft”, “ICBPsjc_old.oft”, and “ICBPsk- old.oft”. Note: Nortel recommends that customers keep only one previous version of the ICB Professional files. 4 FTP to your ICB Professional system, and log in using the following username and password: Username: conferencing Password: admin 5 Copy the ICBP.oft, ICBPs.oft, ICBPsjc.oft, ICBPsh.oft, ICBPsr.oft...

  • Page 87: Formslibrary

    4 Select the Forms tab. 5 Click Manage... The Forms Manager window opens. 6 Select the ICB Professional form(s) to be deleted from the list in the panel on the left side of the window. 7 Click Delete. 8 Click Yes in the confirmation dialog box.

  • Page 88: Icb Professional Form Errors

    ICB Professional form errors When scheduling a new conference, you may receive one of the following error messages: ICB Professional Outlook form not found ICB Professional Outlook forms versions mismatch To fix the problem: Clear the Microsoft Outlook forms cache by following the steps in Clearing the Microsoft Outlook forms cache Standard 01.01 June 2007...
  • Page 89 ⎯ If you published the forms yourself, refer to Professional files ⎯ If the Microsoft Administrator published the forms, consult him or her. Nortel Integrated Conference Bridge Professional Microsoft Outlook User Interface Publishing the ICB (page 83). Administrator Guide...

  • Page 91: Telephone User Interface

    (TUI). The TUI enables the chairperson and conferees to initiate commands during an active conference (for example, to mute a caller). Configuring the TUI In ICB Professional, define a new DN for the TUI scheduler through the Web Browser Install Wizard. See 24) for more information.

  • Page 92: Recording A Conference-Specific Greeting

    Telephone User Interface 3 The chairperson must activate the brandline greeting from the Web Browser. Recording a conference-specific greeting The administrator can record a conference-specific greeting for a Always on conference. The maximum length of a conference-specific greeting is ten seconds. The system deletes the voice file at the end of the conference, and it cannot be used for other conferences.
  • Page 93 Nortel, the Nortel Logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback.

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Integrated conference bridge professional 4.5

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