Interaction With Voice Services; Gateway Routing Manager; Voice Gateway - Bay Networks Event Manager Software Manual

Interaction with Voice Services

The EMS stores information passed from various Voice Services. The information
is stored in SQL database tables, which are identified by the unique service e-mail
address of the Voice Service which sent the information.

Gateway Routing Manager

The Gateway Routing Manager (CS) allows companies to provide connection
services and account management to their virtual WebPhone processes.
The CS stores data regarding user status, such as a gateway changing to online or
offline, as well as information on connection requests, such as a virtual WebPhone
user dialing an e-mail address or telephone number (when a Voice Gateway is
available).
The CS also stores information regarding transaction requests from other servers
in the EMS. When a server (usually the gateway) requests a transaction, it contacts
the CS for account information.
For more information about the Gateway Routing Manager features and
capabilities, refer to the Gateway Routing Manager Description.

Voice Gateway

The Voice Gateway (WGX) brings calls placed using conventional telephones into
an IP-based data network. This gives PSTN telephones the ability to place long
distance calls over an IP network, such as the Internet, rather than using the
conventional telephone network.
A call detail recording (CDR) feature allows the Voice Gateway (WGX) to collect
and record information about incoming and outgoing calls. CDR data usually
includes information about the origin of a call, the receiver of a call, and the call
itself. The Voice Gateway collects and logs call event data (that is, Gateway
Message Detail Recording (GMDR)) to a file. A second server, the Gateway
Forwarding Manager (GFS), passes this information to the EMS.
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