About This Guide
If you are responsible for configuring the Event Manager software, you need to
read this guide.
Chapter 1
contains information on Event Manager features, Voice Services
interactions, Gateway Routing Manager and Voice Gateway features, and Control
Center features.
Note: This document contains examples of windows displayed by Voice
Services applications. These are included to give you a point of reference
while reading about features and procedures. Most of these windows match or
closely resemble those displayed by the applications. However, some windows
displayed by the version of the application you are using may differ from those
included in this document. Some fields and options might appear dimmed,
which indicates that they are unavailable.
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