Configuring The Elan Subnet (Knowledge Worker Environment) - Nortel CCT User Manual

June 2007
Configuring the ELAN subnet (knowledge
worker environment)
If you are installing Communication Control Toolkit in a contact center
environment, Communication Control Toolkit communicates with the switch
through Symposium Call Center Server. To configure the connection between
Symposium Call Center Server and the switch, refer to the Symposium Call
Center Server documentation.
If you are installing in a knowledge worker environment, you must configure the
ELAN subnet on the switch. Configuration of the ELAN subnet involves
configuration of both the hardware and the software.
Notes:
The Communication Control Toolkit server requires two 10/100BASE-T
network Ethernet ports, one connecting to the ELAN subnet and the other
connecting to the Nortel server subnet. The Nortel server subnet card
should always be first in the binding order. NetBios should be disabled on
the NIC connected to the telephony switch (ELAN subnet NIC), since
NetBios traffic does not work well on multi-homed hosts as it is not a
routable protocol.
Applications connect to the Nortel server subnet using the IP address of the
Ethernet port on the switch and port number 8888. The switch dynamically
assigns the appropriate Nortel server subnet address for each application.
Configuring the hardware
You must connect the switch network port to the Nortel server subnet. Refer to
the product documentation provided with your switch for instructions on
hardware configuration.
Configuring the software
When you complete the hardware configuration of the Ethernet port, perform the
following tasks to configure the software:
Planning and Engineering Guide
Engineering the switch
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