Creating An Acd Queue - Nortel CallPilot Mini Quick Start Manual

To add an ACD Queue:
1
Determine the Terminal Numbers (TN) used to connect to the CallPilot Mini.
You can have a maximum of eight TNs used for the CallPilot Mini.
Note: Four of the TNs represent the physical lines that are connected to the CallPilot
Mini. The other four TNs are the data channels of the upper TNs (TNs 16-32) that
correspond the lower TNs (TNs 0-15) assigned to the CallPilot Mini.
For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected to
the CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25
to CallPilot Mini.
2
Create an ACD Queue for the CallPilot Mini.
Alternately, you can use the pre-assigned Meridian Mail ACD Queue. If you to use the
Meridian Mail ACD Queue, delete any default ACD Agents assigned to the ACD Queue.
For information about how to create an ACD Queue, refer to
page 5.
3 Assign the Terminal Numbers determined in step 1 as ACD Agents for the CallPilot Mini
ACD Queue. Make sure you assign all of the Terminal Numbers that are connected to the
CallPilot Mini.
For information about how to assign Agents to the ACD Queue, refer to
Agents" on page

Creating an ACD Queue

All of the steps below are performed on the Meridian 1 PBX using a terminal connection.
1 At the main prompt type, LD 23.
The following messages appear:
ACD000
MEM AVAIL: (U/P): 477336 USED: 112487 TOT: 589823
DISK RECS AVAIL: 453
ACD DNS AVAIL: 32744 USED: 23 TOT: 32767
Note: The numbers shown in the above messages are examples only. The numbers
that appear on your display may be different.
2 Respond to the prompts according to
Note: For any of the prompts not listed in the table below, press the Enter key to
accept the default value.
Configuring the Meridian 1 PBX to work with CallPilot Mini
7.
Table
"Creating an ACD Queue" on
2.
CallPilot Mini Quick Start Guide
5
"Assigning ACD