Warranty Terms And Conditions - A.O. Smith ZIP User Manual

Warranty Terms and Conditions

Product Warranty
Your A. O. Smith Water Heater is warranted against defects arising from faulty design,
workmanship and materials for a period of 2 years from the date of the invoice, subject to the
following conditions:
1. The customer will notify the Company promptly about defects noticed and give the Company
or its Authorised Service Provider adequate opportunity to inspect, test and remedy them, for
which the customer will deposit the goods, if necessary, with the Company's Office/Authorised
Service Provider along with the original invoice.
2. Warranty from the date of purchase are mentioned below:
• Heating Element Warranty: 3 Years
• Product Warranty: 2 Years
3. Inspection and Test Report of the Company's Office/Authorised Service Provider will be
treated as final and binding under the warranty for determining the defects, repairs/alterations
required or carried out, or certifying working of the goods thereafter.
4. The Company or its Authorised Service Provider will be entitled to retain any defective part
replaced under the warranty.
5. The Company's liability under the warranty will be limited only to defects which occur under
conditions of proper installation, normal operation and under proper use. It excludes defects
occurring because of abuse, faulty care or maintenance and repairs/alterations to product or
the parts by an unauthorised person.
6. The customer will have no claim under this warranty in respect of any personal injury, damage
of property or consequential damages, or for utilisation of the goods not in accordance with
the user guide.
7. Warranty does not cover:
• Plastic parts.
• Any damages to Water Heater occurring due to site conditions like electrical works and
plumbing works.
• Damage to Water Heater or its surroundings due to non usage Pressure reducing valve or
non-recommended reducing valve in plumbing lines.
• Product installed in direct sunlight exposure or rain or non-serviceable areas.
• Damage to Water Heater at customer house during installation or serviceable procedures by an
Unauthorised Service Technician.
8. Any service related issues/replacements due to non A. O. Smith connecting hoses. Calls which
are related to the site e.g. plumbing, tap leakage, electricity etc., but not related to the product
functionality will be charged to the customer as per rate card* (even during the warranty
period).
Customer's Name and Address:
Dealer's Stamp and Signature
*Refer rate card www.aosmithindia.com
Model No:
Serial No:
Invoice No:
Dated:
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