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The Mercedes-Benz emergency call system is
available for at least ten years starting from the
manufacturing date.
The ignition must be switched on before an auto-
matic emergency call can be made.
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The Mercedes-Benz emergency call system is
activated at the factory.
▌Overview of the Mercedes-Benz emergency call
system
The Mercedes-Benz emergency call system can
help to decisively reduce the time between an
accident and the arrival of emergency services at
the site of the accident. It helps locate an acci-
dent site in places that are difficult to access.
The emergency call can be made automatically
(
page 311) or manually (
/
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make emergency calls if you or others are in need
of rescue. Do not make an emergency call in the
event of a breakdown or a similar situation.
Displays in the media display:
SOS
READY: eCall available
SOS NOT
READY: the ignition is not on or eCall is
not available.
During an active emergency call, G appears in
the display.
You can find more information on the regional
availability of the Mercedes-Benz emergency call
system at: https://www.mercedes-benz-
mobile.com/extra/ecall/
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If there is a malfunction of the emergency call
system, the loudspeakers, microphone, airbag
or the SOS button, for example, are faulty.
You can recognise a fault in the emergency
call system by the following displays:
A corresponding message will also appear
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in the multifunction display of the instru-
ment cluster.
The Me button lights up red continuously.
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page 312). Only
▌Triggering an automatic emergency call
Requirements
The ignition is switched on.
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The starter battery is sufficiently charged.
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If restraint systems such as airbags or seat belt
tensioners have been activated after an accident,
Multimedia system 311
the Mercedes-Benz emergency call system may
automatically initiate an emergency call.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call centre.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
In certain situations data is also transmitted in
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the voice channel to the Mercedes-Benz emer-
gency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an automatic
emergency call.
If the Mercedes-Benz emergency call system can-
not connect to the Mercedes-Benz emergency
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