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288 MBUX multimedia system
You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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Other products and services from Mercedes-
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Benz
Data is transferred while connected to the
Mercedes-Benz Customer Center (
/
Calling the Mercedes-Benz customer center using
the multimedia system
Requirements:
Access to a GSM network is available.
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The contract partner's GSM network coverage
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is available in the respective region.
The vehicle must be switched on so that vehi-
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cle data can be transferred automatically.
Multimedia system:
©
Phone
4
5
Call
Mercedes me
#
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown on the central display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz customer
page 289).
center.
Calling the Mercedes-Benz customer center after
automatic accident or breakdown detection
Requirements:
The vehicle has detected an accident or break-
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down situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
Requirements for collision detection in the con-
text of accident management:
©
5
The vehicle is equipped with an anti-theft
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connect.
alarm system (ATA) (code 551).
The vehicle is equipped with the interior pro-
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tection (code 882).
The vehicle is equipped with the Anti-Theft
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Protection Package (code P54).
The collision detection service with theft notifi-
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cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away alarm
is armed on a locked vehicle, you will receive a
notification in the multimedia system when you
switch the vehicle on.
Find out at an authorized Mercedes-Benz Center if
this functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
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The availability of collision detection depends
on the vehicle.
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