Recovering From A Lost Password - NETGEAR FR314 Reference Manual

Reference Guide for the Model FR314, FR318 and FV318 Cable/DSL Firewall and VPN Routers
From the Windows run menu, type
as your ISP's DNS server.
If the path is functioning correctly, replies as those described in the previous section are displayed.
If you do not receive replies:
• Check that your PC has the IP address of your router listed as the default gateway. If the IP
configuration of your PC is assigned by DHCP, this information is not visible in the control
panel network utility. Open the Run window and type
should appear as the Default Gateway. For more information on the winipcfg utility, see
3-4.
• Check to see that the network address of your PC (the portion of the IP address specified by
the netmask) is different from the network address of the remote device.
• Check the General Status window to verify the WAN status. If the the WAN status is down,
check that your cable or DSL modem is connected and functioning.
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Most
broadband ISPs restrict access by only allowing traffic from the MAC address of your
broadband modem, but some ISPs also restrict access to the MAC address of a single PC
connected to that modem. If this is the case, inform your ISP that you have a new network
device, and ask them to use your router's Ethernet MAC address, which can be found on the
bottom label of your router.

Recovering From a Lost Password

If you lose the router's management password, you must erase the entire router software and
reload it. This procedure will also erase your configuration information.
Note: This procedure will erase your router's software. Do not proceed unless you have an
Netgear Firewall/VPN Router software file available for reloading. Router software files can be
downloaded from NETGEAR's website.
To perform this procedure:
Obtain an Netgear Firewall/VPN Router software file for reloading, and store it on your PC's
1.
hard drive. A current Netgear Firewall/VPN Router software file can be downloaded from
NETGEAR's website.
Disconnect all LAN and WAN connections from your firewall router except for the connection
2.
to the Management Station PC.
Troubleshooting
followed by the IP address of a remote device such
PING -n 10
. The IP address of the router
winipcfg
page
12-7