Multitech MA100-1M User Manual page 27

CAUSE C: The client PC running the mail software cannot connect to the mail server.
RESPONSE C: If you, as a client, cannot send yourself an email, then contact your administrator; there
may be a problem with your mail server.
If the Radius server shows the auth request was rejected?
CAUSE: The shared secret is wrong (case sensitive), the user is giving the wrong password, or the user
doesn't have appropriate rights.
If the Radius server doesn't see the auth request?
CAUSE: The MultiAccess was not added to the clients file within the Radius server,
the Radius client is not set to the same set of UDP ports as the Radius server,
the Radius client is pointing to the wrong Radius server/IP address, or
there is a network problem blocking or dropping the request, Radius Protocol uses UDP to
communicate.
RESPONSE: When the auth request is not seen by the Radius server, eventually the Radius client will
report a "Radius Timeout" error, no response from the Radius server, and disconnect the user.
The MultiAccess can not tell which application, on the workstation, is opening the
TCP port/socket.
Redirectors, telnet clients, and proprietary programs all appear the same to the MultiAccess because they
all need to use/follow TCP/IP to get to the modem in the MultiAccess.
RESPONSE: Telnet to the modem in the MultiAccess and issue at commands, try to dial out. If it works,
then the redirector is configured wrong, or the user application is configured wrong.
When the MultiAccess is configured for Modem Sharing with Radius
Authentication, the user rights defined in the Radius server are not set correctly.
CAUSE: The Service Type Attribute in the Radius server configuration is not set to "Outbound".
Multi-Tech Systems, Inc. MultiAccess ACS User Guide
Chapter 5: Troubleshooting
27