Appendixb - Warranty; Multi-Tech Warranty Statement; Repair Procedures For U.s. And Canadian Customers; Repair Procedures For International Customers (Outside U.s.a. And Canada) - Multitech IAC-F696 User Manual

Appendix B - Warranty
A B – W
PPENDIX ARRANTY

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter "MTS") warrants that its products will be free from defects in material or
workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of
purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power
surges or which have been neglected, altered, abused, used for a purpose other than the one for which they
were manufactured, repaired by Customer or any party without MTS's written authorization, or used in any
manner inconsistent with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or replacement of any
products which prove to be defective within the warranty period or, at MTS's option, issuance of a refund of the
purchase price. Defective products must be returned by Customer to MTS's factory — transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES
WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota
factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by
MTS to destinations in U.S. and Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have
street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase
order for repair charges.
For out of warranty repair charges, go to www.multitech.com/DOCUMENTS/Company/warranty/
Extended two-year overnight replacement service agreements are available for selected products. Please call
MTS customer service at (888) 288-5470 or visit our web site at www.multitech.com/PARTNERS/Programs/orc/
for details on rates and coverage's.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please
direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-
Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or
other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at
www.multitech.com/PARTNERS/Channels/offices/
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View,
Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL
courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned
Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please
contact us for return authorization and shipping instructions on any International shipments to the U.S.A. Please
include, inside the shipping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S.
Multi-Tech Systems, Inc. Single Board Computer IAC-F696 User's Guide (S000349A)
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