Mercedes-Benz S-Class Saloon W223 2021 Owner's Manual page 339

Centre and the authorised service partner or
breakdown assistance.
Addition to the Mercedes me connect service
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Telediagnostics
With the Telediagnostics function, specific
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Centre for further help. This
prompt in the multimedia system only appears
when the vehicle is stationary.
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These services are subject to technical
restrictions such as the mobile phone cover-
age, mobile network quality and the ability of
the processing systems to interpret the trans-
ferred data. In some circumstances, this can
result in delays or the failure of the informa-
tion to appear in the multimedia system.
More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
▌Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
The reason for initiation of the call
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The service that is selected in the voice con-
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trol system
The activated Mercedes me connect services
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You can find out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can
find these in your Mercedes me user account.
Mercedes me calls
▌Making a call via the overhead control panel
% Mercedes me calls are not possible in every
country. Find out at a Mercedes-Benz service
P223 0288 02
MBUX multimedia system 337
centre if these functions are available in your
country.
1 me button for service or information calls
2
SOS button cover
3 SOS button (emergency call system)
Making a Mercedes me call
Press me button 1.
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